Services for the UnderServed
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Incident Management Specialist
role at
Services for the UnderServed
Salary: USD $65,000.00–$80,000.00 per year.
Position Overview The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.
As an
Incident Management Specialist , you will join a dynamic department that protects the organization as well as the people we serve. Your role will be to ensure that all incidents are reported in compliance with regulatory requirements, and that all incident management activities are completed accurately and timely. You will also protect the health and safety of the individuals we serve by ensuring protective measures are put into place to prevent the reoccurrence of incidents. This position requires cross‑departmental communication and the ability to operate and communicate in a fast‑paced environment. The incident management specialist will abide by incident management regulations for a variety of regulatory agencies to ensure compliance with Federal, State and local Laws. You will also ensure adherence to the S:US mission, core values, and code of ethics.
Essential Duties & Responsibilities Incident Management Activities
Serves as the primary QA contact person for all program staff and external oversight bodies regarding incident management reporting and processes.
Interprets and applies incident management regulations, and provides technical support to staff regarding these regulations.
Triages reports of all incidents to ensure all protective measures are in place for consumer safety, including attending daily triage meetings.
Reviews notifications, preliminary investigations, occurrence reports, and other documentation, and follows up with program staff on missing information to ensure compliance.
Serves as the Quality Assurance co‑chair in monthly Incident Review Committee (IRC) meetings.
Completes minutes/follow‑ups for IRC meetings and submits them to program management and relevant staff.
Reviews all incidents to ensure IRC minutes and follow‑ups are completed timely and submitted for review.
Trainings
Conduct Incident Management trainings for all staff levels.
Help develop and update training materials for Incident Management trainings.
Reporting/Data Analysis
Maintains incident management reporting logs with data to support incident trends.
Manages data (including submission of corrective action plans) in required state computerized incident management systems (e.g., IRMA and NIMRS).
Drafts monthly incident trend reports, analyzes trends pertaining to consumer incidents, and requests appropriate corrective actions.
Conducts post‑incident analysis and ensures the accurate root cause is captured and preventive actions identified and tracked.
Communication/Networking
Provides incident updates to stakeholders and leadership as required (verbal and/or written).
Requests additional information from external sources to thoroughly review incidents.
Provides required notification and updates on all incidents within established department heads.
Coordinates with program leadership and HR to ensure swift resolution on incidents.
Key Performance Standards
Communication: Effectively communicates and demonstrates good interpersonal and professional skills when interacting with individuals served, co‑workers, and management.
Quality of Work: Completes assignments accurately, completely, timely, and in compliance with agency and department policies and procedures.
Integrity/Compliance: Upholds personal and professional ethics and values, respects the culture, beliefs, and abilities of individuals served, and ensures compliance with HIPAA and other regulatory requirements.
Teamwork: Encourages team unity through sharing information/expertise and working together to solve problems.
Self‑Motivated/Flexible: Demonstrates initiative and maintains a stable level of productivity with minimal supervision.
Job Knowledge: Demonstrates skills and knowledge relevant to job functions, applies current best practices, and stays aware of major developments.
Writing: Conveys ideas and facts in writing using clear, concise language appropriate to the audience.
Qualifications Required Education and Experience
Bachelor’s Degree in a related field, together with a minimum of two (2) years of experience in the healthcare or non‑profit field.
Willing to travel extensively in all boroughs, work a flexible schedule to meet departmental needs, and be on call during non‑office hours, evenings, weekends, and holidays when necessary.
In lieu of a Bachelor’s Degree, a High School Diploma or equivalent with a minimum of seven (7) years of experience in the healthcare or non‑profit field.
Preferred Qualifications & Skills
Master’s Degree preferred.
Incident Management experience preferred.
Company Overview S:US IS AN EQUAL OPPORTUNITY EMPLOYER.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our
Benefits Page
and see how S:US invests in you.
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org .
Benefits include: health and wellness resources, generous PTO, professional development, more.
Referrals increase your chances of interviewing at Services for the UnderServed by 2x.
Location: New York, NY.
ID 2025-17858
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Non‑profit Organizations
#J-18808-Ljbffr
Incident Management Specialist
role at
Services for the UnderServed
Salary: USD $65,000.00–$80,000.00 per year.
Position Overview The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.
As an
Incident Management Specialist , you will join a dynamic department that protects the organization as well as the people we serve. Your role will be to ensure that all incidents are reported in compliance with regulatory requirements, and that all incident management activities are completed accurately and timely. You will also protect the health and safety of the individuals we serve by ensuring protective measures are put into place to prevent the reoccurrence of incidents. This position requires cross‑departmental communication and the ability to operate and communicate in a fast‑paced environment. The incident management specialist will abide by incident management regulations for a variety of regulatory agencies to ensure compliance with Federal, State and local Laws. You will also ensure adherence to the S:US mission, core values, and code of ethics.
Essential Duties & Responsibilities Incident Management Activities
Serves as the primary QA contact person for all program staff and external oversight bodies regarding incident management reporting and processes.
Interprets and applies incident management regulations, and provides technical support to staff regarding these regulations.
Triages reports of all incidents to ensure all protective measures are in place for consumer safety, including attending daily triage meetings.
Reviews notifications, preliminary investigations, occurrence reports, and other documentation, and follows up with program staff on missing information to ensure compliance.
Serves as the Quality Assurance co‑chair in monthly Incident Review Committee (IRC) meetings.
Completes minutes/follow‑ups for IRC meetings and submits them to program management and relevant staff.
Reviews all incidents to ensure IRC minutes and follow‑ups are completed timely and submitted for review.
Trainings
Conduct Incident Management trainings for all staff levels.
Help develop and update training materials for Incident Management trainings.
Reporting/Data Analysis
Maintains incident management reporting logs with data to support incident trends.
Manages data (including submission of corrective action plans) in required state computerized incident management systems (e.g., IRMA and NIMRS).
Drafts monthly incident trend reports, analyzes trends pertaining to consumer incidents, and requests appropriate corrective actions.
Conducts post‑incident analysis and ensures the accurate root cause is captured and preventive actions identified and tracked.
Communication/Networking
Provides incident updates to stakeholders and leadership as required (verbal and/or written).
Requests additional information from external sources to thoroughly review incidents.
Provides required notification and updates on all incidents within established department heads.
Coordinates with program leadership and HR to ensure swift resolution on incidents.
Key Performance Standards
Communication: Effectively communicates and demonstrates good interpersonal and professional skills when interacting with individuals served, co‑workers, and management.
Quality of Work: Completes assignments accurately, completely, timely, and in compliance with agency and department policies and procedures.
Integrity/Compliance: Upholds personal and professional ethics and values, respects the culture, beliefs, and abilities of individuals served, and ensures compliance with HIPAA and other regulatory requirements.
Teamwork: Encourages team unity through sharing information/expertise and working together to solve problems.
Self‑Motivated/Flexible: Demonstrates initiative and maintains a stable level of productivity with minimal supervision.
Job Knowledge: Demonstrates skills and knowledge relevant to job functions, applies current best practices, and stays aware of major developments.
Writing: Conveys ideas and facts in writing using clear, concise language appropriate to the audience.
Qualifications Required Education and Experience
Bachelor’s Degree in a related field, together with a minimum of two (2) years of experience in the healthcare or non‑profit field.
Willing to travel extensively in all boroughs, work a flexible schedule to meet departmental needs, and be on call during non‑office hours, evenings, weekends, and holidays when necessary.
In lieu of a Bachelor’s Degree, a High School Diploma or equivalent with a minimum of seven (7) years of experience in the healthcare or non‑profit field.
Preferred Qualifications & Skills
Master’s Degree preferred.
Incident Management experience preferred.
Company Overview S:US IS AN EQUAL OPPORTUNITY EMPLOYER.
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our
Benefits Page
and see how S:US invests in you.
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org .
Benefits include: health and wellness resources, generous PTO, professional development, more.
Referrals increase your chances of interviewing at Services for the UnderServed by 2x.
Location: New York, NY.
ID 2025-17858
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Non‑profit Organizations
#J-18808-Ljbffr