Sanford Health
Associate Help Desk Support Technician
Sanford Health, Sioux Falls, South Dakota, United States, 57102
Associate Help Desk Support Technician
Join to apply for the Associate Help Desk Support Technician role at Sanford Health.
Careers With Purpose Sanford Health is one of the largest and fastest‑growing not‑for‑profit health systems in the United States. We are proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Location & Details
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.50 - $26.50 per hour
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.
Job Summary Associate Help Desk Support Technicians will provide front‑line technical support for all Sanford Health patients and employees. The help desk serves and supports our customers when they need assistance to ensure our healthcare operations run smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance, perform password resets and login assistance for all Sanford employees, and utilize knowledge resources for troubleshooting and escalating unresolved issues to next‑level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in ongoing training and development (including certification) to prepare them for next‑level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred.
Associate's degree in a technology‑related field strongly preferred.
Benefits Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. The package includes health, dental, vision, and life insurance; a 401(k) retirement plan; work/life balance benefits; and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent@sanfordhealth.org.
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Job Information
Req Number: R‑0241335
Job Function: Information Technology
Featured: No
Seniority level
Entry level
Employment type
Full‑time
Industries
Hospitals and Health Care
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Careers With Purpose Sanford Health is one of the largest and fastest‑growing not‑for‑profit health systems in the United States. We are proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Location & Details
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.50 - $26.50 per hour
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.
Job Summary Associate Help Desk Support Technicians will provide front‑line technical support for all Sanford Health patients and employees. The help desk serves and supports our customers when they need assistance to ensure our healthcare operations run smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance, perform password resets and login assistance for all Sanford employees, and utilize knowledge resources for troubleshooting and escalating unresolved issues to next‑level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in ongoing training and development (including certification) to prepare them for next‑level support and promotional advancement.
Qualifications
High school diploma or equivalent preferred.
Associate's degree in a technology‑related field strongly preferred.
Benefits Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. The package includes health, dental, vision, and life insurance; a 401(k) retirement plan; work/life balance benefits; and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent@sanfordhealth.org.
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Job Information
Req Number: R‑0241335
Job Function: Information Technology
Featured: No
Seniority level
Entry level
Employment type
Full‑time
Industries
Hospitals and Health Care
#J-18808-Ljbffr