Museum of Fine Arts, Houston
Security Operations Center Specialist
Museum of Fine Arts, Houston, Houston, Texas, United States, 77246
The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house‑museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.
Position Available Title: Security Operations Center (SOC) Specialist
Reports to: SOC Manager
Classification: Non‑exempt/Hourly
Schedule: 40‑hour work week Overtime: Yes
Pay Rate: TBD
Benefits: Medical, Vision and Dental Insurance, Life and Long‑Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts
Work Location: MFAH Campus
Job Summary Working as a member of a team under direct and indirect supervision, Security Operations Center (SOC) Specialists provide for the safety and security of the museum buildings, contents, grounds, guests and employees. Daily security assignments vary but all require a high level of awareness, diligence and customer service. A SOC Specialist is a full‑ or part‑time, non‑exempt member of the Museum of Fine Arts, Houston’s security team. The primary responsibility is monitoring electronic protection systems, including video surveillance systems, intrusion and fire alarm systems, building monitoring, and two‑way radio and dispatching appropriate resources.
Responsibilities
Monitors numerous security cameras for all security properties
Monitors intrusion and fire systems for all Museum properties, interacting with third‑party monitoring companies as needed
Monitors all access controls through the museum facilities
Monitors two‑way radio transmission and dispatches museum resources as needed
Monitors facility conditions and systems, reporting anomalies to appropriate Museum departments and personnel
Maintains shift records for fire and security alarms
Maintains a shift activity report
Observes works of art via electronic surveillance system to protect against damage and theft
Responds to emergency situations when necessary
May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations
Performs other duties as assigned
Skills, Knowledge, and Abilities
Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
Must be proficient in English, both written and verbal communications skills
Proficient in general business computer software
Must be alert and have good concentration skills
Excellent record of attendance and promptness
Excellent written communication skills (report writing)
Present an impeccable appearance at all times
Must be observant in order to detect and report unusual behavior or circumstances
Must be alert and able to respond quickly in an emergency
Flexibility to work various shifts, weekends and overtime if needed
Education and Qualifications
Excellent interpersonal and public relations skills with a friendly, personable manner
Pleasant and engaging communication style and skills
A neat, clean appearance
High school diploma or equivalent
Previous customer service or security experience highly preferred
Must have in good standing or be qualified to obtain level 2 Non‑Commissioned Security Guard license with Texas Department of Public Safety
Security personnel must pass a national criminal background check in order to maintain non‑commission status through the Texas Commission on Private Security
All applicants are required to have a valid state issued ID or driver licence in order to complete the application process
Bilingual is preferred
Working Conditions and Physical Demands With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will also include:
Must have accurate vision (22/20 or 20/40 with corrective lens acceptable)
Ability to distinguish standard colors
Ability to hear normal conversation at a distance of 15 feet
Working conditions are indoors in a control‑room environment
Must undergo and meet company standards for criminal background and reference checks
Seeing, hearing, speaking, and writing clearly in order to communicate with staff, guests and others
Equal Opportunities for All At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence. Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.
Benefits
Medical Insurance: Employee and dependent coverage through a choice of managed health care programs
Dental Insurance: Employee and dependent coverage through two plan choices
Vision Insurance: Employee and dependent coverage through a vision program
Group health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role
Life Insurance & AD&D: Employee coverage at no cost to the employee
Long Term Disability: Employee coverage at no cost to the employee
Time Off
Paid Time Off – Used for absences from work such as vacation, illness of short duration, and personal reasons. Hours are accrued biweekly, based on employment status, length of service, and hours worked
Reserve Time Off – Used for extended illnesses. Employees accrue up to 6 days per year, up to a maximum of 120 days
Holidays – Full‑time employees receive ten paid holidays per year
Volunteer Time Off – The MFAH supports activities that enhance and serve the communities in which we live and work. Employees receive up to 40 hours of paid time off annually to give back and volunteer
Other Benefits
Staff may contribute to the MFAH Retirement Savings Plan. Eligible staff contributing to the plan may receive up to a 5% matching contribution from the MFAH after one year of service (we also recognize prior nonprofit service which will provide for an accelerated employer match)
MFAH Membership – Staff receive a free Family‑level membership
Discounts – Staff receive discounts on purchases at the Museum shop and all on campus eateries and the Glassell School of Art
Metro commuter subsidy available upon request
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Museums, Historical Sites, and Zoos
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Position Available Title: Security Operations Center (SOC) Specialist
Reports to: SOC Manager
Classification: Non‑exempt/Hourly
Schedule: 40‑hour work week Overtime: Yes
Pay Rate: TBD
Benefits: Medical, Vision and Dental Insurance, Life and Long‑Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts
Work Location: MFAH Campus
Job Summary Working as a member of a team under direct and indirect supervision, Security Operations Center (SOC) Specialists provide for the safety and security of the museum buildings, contents, grounds, guests and employees. Daily security assignments vary but all require a high level of awareness, diligence and customer service. A SOC Specialist is a full‑ or part‑time, non‑exempt member of the Museum of Fine Arts, Houston’s security team. The primary responsibility is monitoring electronic protection systems, including video surveillance systems, intrusion and fire alarm systems, building monitoring, and two‑way radio and dispatching appropriate resources.
Responsibilities
Monitors numerous security cameras for all security properties
Monitors intrusion and fire systems for all Museum properties, interacting with third‑party monitoring companies as needed
Monitors all access controls through the museum facilities
Monitors two‑way radio transmission and dispatches museum resources as needed
Monitors facility conditions and systems, reporting anomalies to appropriate Museum departments and personnel
Maintains shift records for fire and security alarms
Maintains a shift activity report
Observes works of art via electronic surveillance system to protect against damage and theft
Responds to emergency situations when necessary
May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations
Performs other duties as assigned
Skills, Knowledge, and Abilities
Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
Must be proficient in English, both written and verbal communications skills
Proficient in general business computer software
Must be alert and have good concentration skills
Excellent record of attendance and promptness
Excellent written communication skills (report writing)
Present an impeccable appearance at all times
Must be observant in order to detect and report unusual behavior or circumstances
Must be alert and able to respond quickly in an emergency
Flexibility to work various shifts, weekends and overtime if needed
Education and Qualifications
Excellent interpersonal and public relations skills with a friendly, personable manner
Pleasant and engaging communication style and skills
A neat, clean appearance
High school diploma or equivalent
Previous customer service or security experience highly preferred
Must have in good standing or be qualified to obtain level 2 Non‑Commissioned Security Guard license with Texas Department of Public Safety
Security personnel must pass a national criminal background check in order to maintain non‑commission status through the Texas Commission on Private Security
All applicants are required to have a valid state issued ID or driver licence in order to complete the application process
Bilingual is preferred
Working Conditions and Physical Demands With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will also include:
Must have accurate vision (22/20 or 20/40 with corrective lens acceptable)
Ability to distinguish standard colors
Ability to hear normal conversation at a distance of 15 feet
Working conditions are indoors in a control‑room environment
Must undergo and meet company standards for criminal background and reference checks
Seeing, hearing, speaking, and writing clearly in order to communicate with staff, guests and others
Equal Opportunities for All At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence. Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.
Benefits
Medical Insurance: Employee and dependent coverage through a choice of managed health care programs
Dental Insurance: Employee and dependent coverage through two plan choices
Vision Insurance: Employee and dependent coverage through a vision program
Group health, dental and vision insurance coverage available and effective the first of the month following employment with the MFAH for this role
Life Insurance & AD&D: Employee coverage at no cost to the employee
Long Term Disability: Employee coverage at no cost to the employee
Time Off
Paid Time Off – Used for absences from work such as vacation, illness of short duration, and personal reasons. Hours are accrued biweekly, based on employment status, length of service, and hours worked
Reserve Time Off – Used for extended illnesses. Employees accrue up to 6 days per year, up to a maximum of 120 days
Holidays – Full‑time employees receive ten paid holidays per year
Volunteer Time Off – The MFAH supports activities that enhance and serve the communities in which we live and work. Employees receive up to 40 hours of paid time off annually to give back and volunteer
Other Benefits
Staff may contribute to the MFAH Retirement Savings Plan. Eligible staff contributing to the plan may receive up to a 5% matching contribution from the MFAH after one year of service (we also recognize prior nonprofit service which will provide for an accelerated employer match)
MFAH Membership – Staff receive a free Family‑level membership
Discounts – Staff receive discounts on purchases at the Museum shop and all on campus eateries and the Glassell School of Art
Metro commuter subsidy available upon request
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Museums, Historical Sites, and Zoos
#J-18808-Ljbffr