Boston Medical Center (BMC)
Operations Supervisor - Dermatology
Boston Medical Center (BMC), Boston, Massachusetts, us, 02298
Operations Supervisor
Position Summary : Operations Supervisor supervises, coordinates and monitors administrative and financial operations for the assigned department(s). Directly supervises professional and clerical staff and serves as the administrative liaison for the department(s). Committed to providing the highest quality of service in an ambulatory or hospital‑based setting.
Position:
Operations Supervisor
Department:
Dermatology Clinic
Schedule:
Full Time
Essential Responsibilities / Duties
Ensures that the assigned department(s) runs smoothly, efficiently and professionally on a daily basis.
Assists with new hire orientation, training, supervising, and assigning tasks to staff.
Manages workflow and monitors quality of work of the assigned group to ensure efficient operational flow, timely completion of assignments and adherence to department’s standards and regulations.
Coordinates and maintains the monthly schedule for the department. Tracks and collects employees’ hours; reviews hours against scheduled time, tracks leaves and vacation/sick time for the department; submits weekly timesheets to the manager/director or to Payroll Department in their absence.
Monitors performance of unit coordinators and compliance with departmental procedures; completes annual performance appraisals.
Serves as first point of contact for benefit and payroll questions for all department employees.
Works with managers and staff to resolve employee relations issues, drawing on appropriate BMC resources.
Schedules meetings, coordinates audio‑visual, technology requirements, orders catering services, etc.
Analyzes, categorizes and prioritizes correspondence; responds to communications on behalf of the Manager; acts independently in determining appropriate course of action.
Collaborates with the department’s educators to create an orientation schedule for all new staff; schedules all mandatory trainings.
Maintains and supervises maintenance of departmental files, manuals and records.
Provides backup support for other administrative staff during breaks and absence.
Assists with project management and follow‑through.
Participates in quality improvement teams as required.
Deals discreetly with confidential information concerning professional and patient issues including correspondence, test results, billing data, etc.
Creates reports, spreadsheets, presentations and other correspondence upon request.
Plans, organizes and coordinates departmental receptions, meetings or functions, obtaining assistance as necessary.
Handles telephone calls for the department and uses a professional, courteous speaking manner while on the phone.
Works with unit coordinators to monitor inventory of office supplies and equipment; purchases as needed within established budget; keeps office equipment in working order and contacts vendors or IT for repairs or replacements.
Maintains open communication lines with other departments; acts as liaison with internal and external customers.
Provides recommendations to administrative office systems to improve office productivity and cost effectiveness.
Meets hospital-wide standards in the following areas:
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, ensuring best possible customer service and patient care.
Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.
Follows established hospital infection control and safety procedures.
Performs other related duties as needed.
Must adhere to all of BMC’s RESPECT behavioral standards.
Job Requirements Education:
Bachelor’s degree or equivalent combination of education and experience.
Experience:
At least three years minimum experience in a similar office setting; previous supervisory experience strongly preferred.
Knowledge and Skills:
Strong organizational, interpersonal and communication skills.
Leadership ability to guide, direct and mentor staff.
Effective high‑professional communication.
Strong computer proficiency with Microsoft Office applications – Word, Access, Excel, PowerPoint, E‑mail, Web/Internet. Ability and willingness to become proficient with other applications including Kronos and Workday.
Flexibility, excellent interpersonal skills, project coordination experience, ability to work well with all levels of internal management and staff, as well as with outside clients and vendors.
Compensation Range $43,000.00 - $62,000.00. This range is based on the minimum job qualifications and may be adjusted based on education, experience, skills, certifications/licensures and organizational needs. Additional compensation includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities and employee well‑being resources.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
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Position:
Operations Supervisor
Department:
Dermatology Clinic
Schedule:
Full Time
Essential Responsibilities / Duties
Ensures that the assigned department(s) runs smoothly, efficiently and professionally on a daily basis.
Assists with new hire orientation, training, supervising, and assigning tasks to staff.
Manages workflow and monitors quality of work of the assigned group to ensure efficient operational flow, timely completion of assignments and adherence to department’s standards and regulations.
Coordinates and maintains the monthly schedule for the department. Tracks and collects employees’ hours; reviews hours against scheduled time, tracks leaves and vacation/sick time for the department; submits weekly timesheets to the manager/director or to Payroll Department in their absence.
Monitors performance of unit coordinators and compliance with departmental procedures; completes annual performance appraisals.
Serves as first point of contact for benefit and payroll questions for all department employees.
Works with managers and staff to resolve employee relations issues, drawing on appropriate BMC resources.
Schedules meetings, coordinates audio‑visual, technology requirements, orders catering services, etc.
Analyzes, categorizes and prioritizes correspondence; responds to communications on behalf of the Manager; acts independently in determining appropriate course of action.
Collaborates with the department’s educators to create an orientation schedule for all new staff; schedules all mandatory trainings.
Maintains and supervises maintenance of departmental files, manuals and records.
Provides backup support for other administrative staff during breaks and absence.
Assists with project management and follow‑through.
Participates in quality improvement teams as required.
Deals discreetly with confidential information concerning professional and patient issues including correspondence, test results, billing data, etc.
Creates reports, spreadsheets, presentations and other correspondence upon request.
Plans, organizes and coordinates departmental receptions, meetings or functions, obtaining assistance as necessary.
Handles telephone calls for the department and uses a professional, courteous speaking manner while on the phone.
Works with unit coordinators to monitor inventory of office supplies and equipment; purchases as needed within established budget; keeps office equipment in working order and contacts vendors or IT for repairs or replacements.
Maintains open communication lines with other departments; acts as liaison with internal and external customers.
Provides recommendations to administrative office systems to improve office productivity and cost effectiveness.
Meets hospital-wide standards in the following areas:
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, ensuring best possible customer service and patient care.
Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.
Follows established hospital infection control and safety procedures.
Performs other related duties as needed.
Must adhere to all of BMC’s RESPECT behavioral standards.
Job Requirements Education:
Bachelor’s degree or equivalent combination of education and experience.
Experience:
At least three years minimum experience in a similar office setting; previous supervisory experience strongly preferred.
Knowledge and Skills:
Strong organizational, interpersonal and communication skills.
Leadership ability to guide, direct and mentor staff.
Effective high‑professional communication.
Strong computer proficiency with Microsoft Office applications – Word, Access, Excel, PowerPoint, E‑mail, Web/Internet. Ability and willingness to become proficient with other applications including Kronos and Workday.
Flexibility, excellent interpersonal skills, project coordination experience, ability to work well with all levels of internal management and staff, as well as with outside clients and vendors.
Compensation Range $43,000.00 - $62,000.00. This range is based on the minimum job qualifications and may be adjusted based on education, experience, skills, certifications/licensures and organizational needs. Additional compensation includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities and employee well‑being resources.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
#J-18808-Ljbffr