John Wiley & Sons Inc.
Team Leader Sales Admin Corporate Markets, Audience Solutions
John Wiley & Sons Inc., Hoboken, New Jersey, us, 07030
Team Leader Sales Admin Corporate Markets, Audience Solutions
Location: Bognor Regis, GBR
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
About the Role Lead a dynamic team of Sales Coordinators within our Global Sales Admin department, supporting Health, Science, Marketing and Licensing Solutions and Sales Admin operations across multiple regions. This hybrid leadership role combines hands‑on team management with continued operational involvement, offering the opportunity to drive both team development and revenue impact while maintaining direct connection to our sales support operations. You will coordinate team workload distribution, monitor service quality, and ensure effective support to Account Managers and Sales Representatives. The role entails handling team scheduling, performance discussions, and basic HR coordination. You will report to the head of the Global Sales Admin organization and facilitate communication between team members and sales admin management. As the team leader you will maintain operational standards and process consistency across multi‑regional activities and support team development through training coordination and knowledge sharing.
How You Will Make an Impact
A minimum of 3 to 5 years of experience in Sales Administration and Support in a B2B environment
Leadership experience or strong interest in people development
Strong background in sales operations, order processing, or customer support
Experience with SFDC (Salesforce) and sales administration processes
Ability to work in a complex tech stack environment using multiple systems
Excellent communication skills and ability to work across multi-regional teams
Strong organizational skills with attention to detail and process improvement mindset
Flexibility to balance leadership responsibilities with hands‑on operational duties
Job Responsibilities
Lead and develop a team of 4 to 5 Sales Coordinators, conducting weekly 1:1s and monthly meetings with Sales Managers
Perform coordinator duties part‑time including order processing, invoicing, and client support to maintain operational continuity
Support department initiatives and process improvements to align Sales and Admin structure for maximum revenue impact
Monitor SFDC Queue, aging/on‑hold reports, contract compliance, and accounts receivable bypass for accurate reporting and risk mitigation
Coordinate team workload distribution and monitor service quality to ensure effective support to Account Managers and Sales Representatives
Handle team scheduling, performance discussions, and basic HR coordination
Facilitate communication between team members and sales admin management
Maintain operational standards and process consistency across multi‑regional activities
Support team development through training coordination and knowledge sharing initiatives
Ensure compliance with Health & Safety policies, SOXA controls, and support annual audit processes
About Wiley Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge‑seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
When applying, please attach your resume/CV to be considered.
Salary Range:
26,300 GBP to 35,900 GBP
#J-18808-Ljbffr
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
About the Role Lead a dynamic team of Sales Coordinators within our Global Sales Admin department, supporting Health, Science, Marketing and Licensing Solutions and Sales Admin operations across multiple regions. This hybrid leadership role combines hands‑on team management with continued operational involvement, offering the opportunity to drive both team development and revenue impact while maintaining direct connection to our sales support operations. You will coordinate team workload distribution, monitor service quality, and ensure effective support to Account Managers and Sales Representatives. The role entails handling team scheduling, performance discussions, and basic HR coordination. You will report to the head of the Global Sales Admin organization and facilitate communication between team members and sales admin management. As the team leader you will maintain operational standards and process consistency across multi‑regional activities and support team development through training coordination and knowledge sharing.
How You Will Make an Impact
A minimum of 3 to 5 years of experience in Sales Administration and Support in a B2B environment
Leadership experience or strong interest in people development
Strong background in sales operations, order processing, or customer support
Experience with SFDC (Salesforce) and sales administration processes
Ability to work in a complex tech stack environment using multiple systems
Excellent communication skills and ability to work across multi-regional teams
Strong organizational skills with attention to detail and process improvement mindset
Flexibility to balance leadership responsibilities with hands‑on operational duties
Job Responsibilities
Lead and develop a team of 4 to 5 Sales Coordinators, conducting weekly 1:1s and monthly meetings with Sales Managers
Perform coordinator duties part‑time including order processing, invoicing, and client support to maintain operational continuity
Support department initiatives and process improvements to align Sales and Admin structure for maximum revenue impact
Monitor SFDC Queue, aging/on‑hold reports, contract compliance, and accounts receivable bypass for accurate reporting and risk mitigation
Coordinate team workload distribution and monitor service quality to ensure effective support to Account Managers and Sales Representatives
Handle team scheduling, performance discussions, and basic HR coordination
Facilitate communication between team members and sales admin management
Maintain operational standards and process consistency across multi‑regional activities
Support team development through training coordination and knowledge sharing initiatives
Ensure compliance with Health & Safety policies, SOXA controls, and support annual audit processes
About Wiley Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge‑seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
When applying, please attach your resume/CV to be considered.
Salary Range:
26,300 GBP to 35,900 GBP
#J-18808-Ljbffr