Michaels Stores
Store - DET-TROY, MI
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales and assist customers in creating a memorable framing solution for their art.
Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Lead the delivery of high‑quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPIs and manage the framing team to achieve their role KPIs
Review sales and production workload and build plans and sales floor time for networking
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management activities of your team; utilize the leadership competencies for continued self‑development
Partner with MODs daily on expectations of framing and other framers
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Minimum Experience
Basic computer skills
Preferred Experience
Previous custom framing experience preferred
Retail management experience
Experience leading a sales team
Physical Requirements
Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the store
Ability to remain standing for long periods of time
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.
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Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales and assist customers in creating a memorable framing solution for their art.
Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Lead the delivery of high‑quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPIs and manage the framing team to achieve their role KPIs
Review sales and production workload and build plans and sales floor time for networking
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management activities of your team; utilize the leadership competencies for continued self‑development
Partner with MODs daily on expectations of framing and other framers
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Minimum Experience
Basic computer skills
Preferred Experience
Previous custom framing experience preferred
Retail management experience
Experience leading a sales team
Physical Requirements
Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the store
Ability to remain standing for long periods of time
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together. Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.
#J-18808-Ljbffr