ASC Engineered Solutions
Bilingual Customer Service Representative
ASC Engineered Solutions, Dallas, Texas, United States, 75215
Position Title:
Bilingual Customer Service Representative
Department:
Customer Service
Employment Type:
Full Time
Location:
Dallas, TX
Workplace Type:
Onsite
Reporting To:
Blanca De La Garza
Bilingual Customer Service Representative The Customer Service Representative provides effective customer service for all internal and external customers.
Key Responsibilities
Responsible for communicating in Spanish with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Performs other duties as directed
Skills, Knowledge & Expertise
Must be Bilingual in English and Spanish
2+ years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Proficiency in communicating in the Spanish Language (Oral and Written)
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
Job Benefits
Medical, Dental, Vision and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
About Reliable Automatic Sprinkler Co., Inc As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.
Equal employment opportunity, including veterans and individuals with disabilities.
PI279802345
#J-18808-Ljbffr
Bilingual Customer Service Representative
Department:
Customer Service
Employment Type:
Full Time
Location:
Dallas, TX
Workplace Type:
Onsite
Reporting To:
Blanca De La Garza
Bilingual Customer Service Representative The Customer Service Representative provides effective customer service for all internal and external customers.
Key Responsibilities
Responsible for communicating in Spanish with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Performs other duties as directed
Skills, Knowledge & Expertise
Must be Bilingual in English and Spanish
2+ years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Proficiency in communicating in the Spanish Language (Oral and Written)
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software
Job Benefits
Medical, Dental, Vision and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
About Reliable Automatic Sprinkler Co., Inc As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.
Equal employment opportunity, including veterans and individuals with disabilities.
PI279802345
#J-18808-Ljbffr