PetSmart Store Support Group, Inc.
Retail Operations Supervisor
PetSmart Store Support Group, Inc., Fort Wayne, Indiana, United States, 46804
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Operations Supervisor About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe that when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for full‑time associates
Career pathing
Development opportunities
JOB SUMMARY PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
PRINCIPAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall associate engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Complete monthly live cycle counts, address discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensure pet parents have a positive experience with online orders including pick‑up in store or ship from store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period.
QUALIFICATIONS
2+ years of retail supervisory experience in a customer‑focused environment.
Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
SUPERVISORY RESPONSIBILITY
No direct reports, but are expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Act as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on an hourly basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
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Retail Operations Supervisor About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe that when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for full‑time associates
Career pathing
Development opportunities
JOB SUMMARY PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.
PRINCIPAL RESPONSIBILITIES Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership
Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
Facilitate the associate experience and support associate development, including training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Delegate and validate completion of daily tasks.
Lead and direct associates when acting as the leader on duty.
Address and administer associate complaints and grievances.
Recognize and celebrate associates driving overall associate engagement.
Store Operations and Overall Store Experience
Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Complete monthly live cycle counts, address discrepancies.
Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
Ensure pet parents have a positive experience with online orders including pick‑up in store or ship from store.
Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.
Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period.
QUALIFICATIONS
2+ years of retail supervisory experience in a customer‑focused environment.
Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
SUPERVISORY RESPONSIBILITY
No direct reports, but are expected to guide and support the development of other associates.
Provide feedback on associate performance to direct supervisor.
Act as the Leader when other Leaders are not in the store, including supervising associates, assigning tasks and addressing any concerns.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
Do what you love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We’re excited to hear your story and learn more about you! Apply Now!
This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on an hourly basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
#J-18808-Ljbffr