Provider Relations Specialist (Onboarding)
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About MEDvidi
MEDvidi is an online mental health care provider with a team of qualified and licensed physicians and mental health professionals. We specialize in treating emotional and mental ailments, including ADHD, anxiety, depression, stress, OCD, and insomnia. Our goal is to provide convenient, efficient, and cost-effective treatment from the comfort of home.
Our team comprises over 220 employees worldwide, offering support remotely and at various global office locations. Visit our careers page to learn more.
Position Overview
The Provider Relations Specialist manages the end-to-end onboarding process for healthcare providers, ensuring a seamless experience. This role involves overseeing operational workflows, communications, and cross-functional coordination to integrate providers effectively.
Requirements
- Minimum 3 years experience as a Provider Relations Specialist, with at least 2 years in onboarding 15+ providers across various specialties.
- Bachelors degree in healthcare administration or related field (preferred).
- Experience in healthcare operations, telemedicine, or remote work.
- Project management skills are a plus.
- Strong analytical, problem-solving, communication, interpersonal, and organizational skills.
- High ethical standards and professionalism.
- Ability to multitask, prioritize, and adapt.
- Proficiency with technology and quick learner of new systems.
- Experience in mental health is advantageous.
Responsibilities
- Own the Onboarding Experience: Serve as the main contact for new providers, ensuring a positive onboarding journey and advocating for a smooth experience.
- Coordinate Cross-Functional Tasks: Collaborate with HR, Product, Clinical Leadership, Support, Marketing, and Operations to manage onboarding milestones, maintain checklists, and communicate progress.
- Training & Technology Setup: Provide training on CRM/EHR systems, coordinate system logins, and ensure providers are comfortable with all tools.
- Communication & Reporting: Keep providers informed, update stakeholders, escalate issues, and track KPIs.
- Continuous Improvement: Gather feedback, recommend process enhancements, and support ongoing provider needs.
Additional Details
- Seniority Level: Not Applicable
- Employment Type: Contract
- Job Function: Healthcare Provider
- Industry: Hospitals and Healthcare
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