Encore
Event Operations Director - Washington Hilton
Encore, Washington, District of Columbia, us, 20022
Event Operations Director - Washington Hilton Join to apply for the
Event Operations Director - Washington Hilton
role at
Encore Event Operations Director - Washington Hilton 1 week ago Be among the first 25 applicants Join to apply for the
Event Operations Director - Washington Hilton
role at
Encore Position Overview
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization. Position Overview
Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.
Key Job Responsibilities
Operations Management
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards. Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors. Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear. Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members. Manages staff to support the growth of the business and accomplish the organizational goals. Provides focused and continued coaching to develop the skills of team members. Manages human resources activity including selection, performance management, and training and development. Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Training and Development
Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs. Provides mentoring and coaching to assure the continual development of team members. Trains technical staff and models appropriate use of all technical equipment. Recommends team members for additional training opportunities as needed.
Job Qualifications
High School Diploma is required. Bachelor’s degree is preferred 3+ years of audio-visual experience 1+ years of supervisory experience Working knowledge of audio-visual equipment in a live show environment Experience handling pre-planning and operations of large audio-visual events Proficiency with the use of computer hardware Proficiency with computer software and programs, including the Internet and Microsoft Office Effective leadership abilities and customer satisfaction focus A valid driver’s license is required for team members in positions that operate Company vehicles
Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2-3 hours per day Standing: 3-4 hours per day Walking: 3-4 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0-1 hour per day Grasping: 0-1 hour per day
Lifting Requirements
0 - 15 lbs*: Occasionally 16 - 50 lbs*: Frequently 51 - 100 lbs: Never Over 100 lbs: Never
Carrying Requirements
0 - 15 lbs*: Occasionally 16 - 50 lbs*: Frequently 51 - 100 lbs: Never Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously Distance Vision: Continuously Color Vision: Continuously Peripheral Vision: Continuously Depth Perception: Continuously Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Occasionally 16 - 50 lbs*: Frequently 51 - 100 lbs*: Never Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $64,938.00 - $79,549.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesEvents Services Referrals increase your chances of interviewing at Encore by 2x Get notified about new Director of Event Operations jobs in
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Event Operations Director - Washington Hilton
role at
Encore Event Operations Director - Washington Hilton 1 week ago Be among the first 25 applicants Join to apply for the
Event Operations Director - Washington Hilton
role at
Encore Position Overview
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization. Position Overview
Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.
Key Job Responsibilities
Operations Management
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards. Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors. Utilizes the billing system to coordinate invoicing activities and ensures accuracy.
Asset Management
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear. Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally. Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary. Researches and remains current on new technology and equipment to purchase.
People Development
Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members. Manages staff to support the growth of the business and accomplish the organizational goals. Provides focused and continued coaching to develop the skills of team members. Manages human resources activity including selection, performance management, and training and development. Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Training and Development
Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs. Provides mentoring and coaching to assure the continual development of team members. Trains technical staff and models appropriate use of all technical equipment. Recommends team members for additional training opportunities as needed.
Job Qualifications
High School Diploma is required. Bachelor’s degree is preferred 3+ years of audio-visual experience 1+ years of supervisory experience Working knowledge of audio-visual equipment in a live show environment Experience handling pre-planning and operations of large audio-visual events Proficiency with the use of computer hardware Proficiency with computer software and programs, including the Internet and Microsoft Office Effective leadership abilities and customer satisfaction focus A valid driver’s license is required for team members in positions that operate Company vehicles
Competencies
Deliver World Class Service
Hospitality Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2-3 hours per day Standing: 3-4 hours per day Walking: 3-4 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0-1 hour per day Grasping: 0-1 hour per day
Lifting Requirements
0 - 15 lbs*: Occasionally 16 - 50 lbs*: Frequently 51 - 100 lbs: Never Over 100 lbs: Never
Carrying Requirements
0 - 15 lbs*: Occasionally 16 - 50 lbs*: Frequently 51 - 100 lbs: Never Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously Distance Vision: Continuously Color Vision: Continuously Peripheral Vision: Continuously Depth Perception: Continuously Hearing: Continuously
Pushing/Pulling Requirements
0 - 15 lbs*: Occasionally 16 - 50 lbs*: Frequently 51 - 100 lbs*: Never Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $64,938.00 - $79,549.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesEvents Services Referrals increase your chances of interviewing at Encore by 2x Get notified about new Director of Event Operations jobs in
Washington, DC . Washington DC-Baltimore Area $100,000.00-$125,000.00 1 week ago Washington, DC $100,000.00-$125,000.00 1 week ago Washington, DC $100,000.00-$125,000.00 2 days ago Washington, DC $75,000.00-$100,000.00 1 week ago Creative Operations Manager - Event Design + Production Washington DC-Baltimore Area $90,000.00-$115,000.00 5 months ago Oxon Hill, MD $187,000.00-$246,000.00 1 week ago Director of Event Management, Alpha - $200,000/year USDComplex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites Crystal City Washington, DC $150,000.00-$165,000.00 1 week ago Washington DC-Baltimore Area $170,000.00-$250,000.00 3 weeks ago Columbia, MD $110,000.00-$125,000.00 1 day ago Washington, DC $90,000.00-$115,000.00 1 week ago Washington, DC $90,000.00-$120,000.00 1 week ago Washington, DC $125,049.60-$208,436.80 2 months ago Potomac, MD $80,000.00-$100,000.00 1 week ago Director, Upscale Brands Food & Beverage Operations Rockville, MD $135,000.00-$160,000.00 7 hours ago Associate Director of Production – Conference AV Washington, DC $82,000.00-$130,000.00 1 week ago Director of Food and Beverage - Waldorf Astoria Washington DC Washington, DC $175,000.00-$200,000.00 1 week ago Washington, DC $113,672.00-$189,467.20 1 month ago McLean, VA $113,100.00-$174,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr