Agave
Join to apply for the
Implementation Project Manager
role at
Agave Join to apply for the
Implementation Project Manager
role at
Agave This range is provided by Agave. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $135,000.00/yr tl;dr
were hiring a smart generalist to help own customer onboardings and build a scalable implementation process that supports 500+ customers. This is an excellent opportunity to learn our product and customers in and out, build a system that enables our company to scale to $XXm in revenue, and grow into other roles over time. You will report directly to our co-founder/CEO.
Why are we hiring this role?
We grew our customer count 18x YoY and our customers are requesting features and product enhancements faster than we can provide them. Were onboarding 4-8 new customers per week, and simply cant manage this pace going forward with our current headcount. By hiring a dedicated person to own and improve this process, we will expand our capacity to onboard more customers in a shorter period. This will enable our sales team to sign more customers faster, and release a constraint holding-us back from hitting our aggressive growth goals this year.
Why join us?
Early-stage, yet de-risked: we are a rare combo of being early stage (high upside) but lower risk (2XX+ paying customers, $Xm+ recurring revenue, cash-flow positive for over a year, hockey-stick growth). You get the benefits of an early stage startup without the risk youll have at almost any other startup. Youll have a ton of impact, work directly with our customers, and get to work on interesting technical challenges you wont see at bigger companies. Although were early stage, weve eliminated key strategic risks youll face at other startups. Like an unproven product, lack of market validation, lack of revenue, over-reliance on VC funding, co-founder disputes. Were all young and hungry. Our team is fully in-person, tenacious, and committed - most of us moved to SF from far away (Canada, SoCal, Texas, Virginia) specifically to build Agave from the ground up. Team is technical, diverse, young: you'll work with a formidable founding team that's experienced, intense, and ambitious. We've worked together for 10 years, first at a startup that Amazon acquired, then at Amazon, and now at Agave. You'll learn a ton while having outsized ownership. Youll have a front-row seat to the good and bad of building a company from the ground up. Were also technical - all but 1 of our team (our AE!) have either majored in CS, worked as full-time devs, and/or worked in technical roles at startups and larger tech companies for 5+ years before moving into business roles at Agave. Huge opportunity without direct competition: startups are incredibly hard, so you want to join one that has a unique advantage. You dont want to spend years of your life on a company in a saturated market with tons of competition. Were seizing an opportunity thats massive (Construction is the worlds third-largest industry) but also overlooked by most people in startup land. Most who can solve this problem arent aware it exists or are too distracted by tech trends (blockchain, metaverse, LLMs, etc.) to notice. These talented folks get coaxed into building products that seem cool early on, but dont solve durable problems or arent differentiated enough against their many competitors to be sustainable (e.g. lots of AI products), so they end-up not going anywhere or stagnating without a clear plan to grow profitably. As a result, we have a multi-year head start against potential competitors, increasing our odds of success significantly. Were also backed by world-class investors (Accel, YC) and Construction insiders (Procore and Autodesk executives, founders of the largest construction tech companies like PlanGrid).
Responsibilities
Customer Onboarding: own customer onboardings end-to-end (alongside other teammates) lead customers from sales handoff to full implementation efficiently, working with them 1:1 be their primary point of contact and assume full accountability for their onboarding understand their goals and configure our product to meet their specific needs train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases) create and maintain comprehensive docs for implementation best practices and FAQs build strong customer relationships and long-term loyalty identify churn risks and upsell opportunities Project Management: project-manage each customers implementation; manage many at once create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps troubleshoot issues that arise, working with our product and engineering teams if new features are needed proactively identify and escalate implementation risks; work with cofounders to solve them identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap work with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems Process Improvement: build a repeatable, efficient onboarding process that scales to 500+ customers understand the variations in our current processes and key gaps that hinder onboarding create a standardized and scalable process that works for hundreds of customers create customer education materials (e.g. demo videos) to reduce manual effort required by us work with product/engineering to build features that improve customer onboardings define + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines
Requirements
Must have: Targeting 2-5 YoE overall 2+ years of experience at a software company; ideally a fast-growing startup (earlier stage the better), or another strong signal for rigor and hard work (e.g. consulting, banking) 1+ year of experience in a customer-facing role; ideally with a focus on improving processes Nice to have: Hands-on experience with b2b SaaS software implementations Familiarity with the construction industry Experience with accounting concepts Key traits: Project Management: you have elite project management and organization skills; you can manage many implementations (e.g. 30+) at once and are extremely detail oriented Customer-Facing: you are excellent with people; you have a high degree of empathy, patience, and relatability that makes building relationships and rapport with our customers easy Energized by People: you will work 1:1 with customers on Zoom most of your day; you are energized by building relationships and helping customers accomplish their goals Process Oriented: you will work with many similar users doing similar things; you love thinking about how to make good processes even better Curious: no construction experience required, but you should be able to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting.
Benefits
Healthcare: we cover 90% of your healthcare costs with several plan options. 401k: we match 100% of your contributions, up to 4% of annual salary. Relocation: sizable relocation bonus for folks currently located outside of the Bay Area. Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more. Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
In-Person
We've built Agave in-person since day 1, and will maintain an in-person culture in San Francisco going forward. We form tighter bonds, build a stronger culture, and move faster since we're all working from one location. Our office is just west of Twin Peaks, 1 block from a bus stop, 10min walk from a BART station, and a 5min drive off the 101 and 280. Our entire team commutes here every day. We believe building in-person is a huge strategic advantage, and we hope youll join us. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
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Implementation Project Manager
role at
Agave Join to apply for the
Implementation Project Manager
role at
Agave This range is provided by Agave. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $135,000.00/yr tl;dr
were hiring a smart generalist to help own customer onboardings and build a scalable implementation process that supports 500+ customers. This is an excellent opportunity to learn our product and customers in and out, build a system that enables our company to scale to $XXm in revenue, and grow into other roles over time. You will report directly to our co-founder/CEO.
Why are we hiring this role?
We grew our customer count 18x YoY and our customers are requesting features and product enhancements faster than we can provide them. Were onboarding 4-8 new customers per week, and simply cant manage this pace going forward with our current headcount. By hiring a dedicated person to own and improve this process, we will expand our capacity to onboard more customers in a shorter period. This will enable our sales team to sign more customers faster, and release a constraint holding-us back from hitting our aggressive growth goals this year.
Why join us?
Early-stage, yet de-risked: we are a rare combo of being early stage (high upside) but lower risk (2XX+ paying customers, $Xm+ recurring revenue, cash-flow positive for over a year, hockey-stick growth). You get the benefits of an early stage startup without the risk youll have at almost any other startup. Youll have a ton of impact, work directly with our customers, and get to work on interesting technical challenges you wont see at bigger companies. Although were early stage, weve eliminated key strategic risks youll face at other startups. Like an unproven product, lack of market validation, lack of revenue, over-reliance on VC funding, co-founder disputes. Were all young and hungry. Our team is fully in-person, tenacious, and committed - most of us moved to SF from far away (Canada, SoCal, Texas, Virginia) specifically to build Agave from the ground up. Team is technical, diverse, young: you'll work with a formidable founding team that's experienced, intense, and ambitious. We've worked together for 10 years, first at a startup that Amazon acquired, then at Amazon, and now at Agave. You'll learn a ton while having outsized ownership. Youll have a front-row seat to the good and bad of building a company from the ground up. Were also technical - all but 1 of our team (our AE!) have either majored in CS, worked as full-time devs, and/or worked in technical roles at startups and larger tech companies for 5+ years before moving into business roles at Agave. Huge opportunity without direct competition: startups are incredibly hard, so you want to join one that has a unique advantage. You dont want to spend years of your life on a company in a saturated market with tons of competition. Were seizing an opportunity thats massive (Construction is the worlds third-largest industry) but also overlooked by most people in startup land. Most who can solve this problem arent aware it exists or are too distracted by tech trends (blockchain, metaverse, LLMs, etc.) to notice. These talented folks get coaxed into building products that seem cool early on, but dont solve durable problems or arent differentiated enough against their many competitors to be sustainable (e.g. lots of AI products), so they end-up not going anywhere or stagnating without a clear plan to grow profitably. As a result, we have a multi-year head start against potential competitors, increasing our odds of success significantly. Were also backed by world-class investors (Accel, YC) and Construction insiders (Procore and Autodesk executives, founders of the largest construction tech companies like PlanGrid).
Responsibilities
Customer Onboarding: own customer onboardings end-to-end (alongside other teammates) lead customers from sales handoff to full implementation efficiently, working with them 1:1 be their primary point of contact and assume full accountability for their onboarding understand their goals and configure our product to meet their specific needs train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases) create and maintain comprehensive docs for implementation best practices and FAQs build strong customer relationships and long-term loyalty identify churn risks and upsell opportunities Project Management: project-manage each customers implementation; manage many at once create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps troubleshoot issues that arise, working with our product and engineering teams if new features are needed proactively identify and escalate implementation risks; work with cofounders to solve them identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap work with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systems Process Improvement: build a repeatable, efficient onboarding process that scales to 500+ customers understand the variations in our current processes and key gaps that hinder onboarding create a standardized and scalable process that works for hundreds of customers create customer education materials (e.g. demo videos) to reduce manual effort required by us work with product/engineering to build features that improve customer onboardings define + own + improve internal tracking mechanisms and KPIs for customer onboarding timelines
Requirements
Must have: Targeting 2-5 YoE overall 2+ years of experience at a software company; ideally a fast-growing startup (earlier stage the better), or another strong signal for rigor and hard work (e.g. consulting, banking) 1+ year of experience in a customer-facing role; ideally with a focus on improving processes Nice to have: Hands-on experience with b2b SaaS software implementations Familiarity with the construction industry Experience with accounting concepts Key traits: Project Management: you have elite project management and organization skills; you can manage many implementations (e.g. 30+) at once and are extremely detail oriented Customer-Facing: you are excellent with people; you have a high degree of empathy, patience, and relatability that makes building relationships and rapport with our customers easy Energized by People: you will work 1:1 with customers on Zoom most of your day; you are energized by building relationships and helping customers accomplish their goals Process Oriented: you will work with many similar users doing similar things; you love thinking about how to make good processes even better Curious: no construction experience required, but you should be able to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting.
Benefits
Healthcare: we cover 90% of your healthcare costs with several plan options. 401k: we match 100% of your contributions, up to 4% of annual salary. Relocation: sizable relocation bonus for folks currently located outside of the Bay Area. Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more. Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
In-Person
We've built Agave in-person since day 1, and will maintain an in-person culture in San Francisco going forward. We form tighter bonds, build a stronger culture, and move faster since we're all working from one location. Our office is just west of Twin Peaks, 1 block from a bus stop, 10min walk from a BART station, and a 5min drive off the 101 and 280. Our entire team commutes here every day. We believe building in-person is a huge strategic advantage, and we hope youll join us. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Project Management and Information Technology Industries
Software Development Referrals increase your chances of interviewing at Agave by 2x Get notified about new Implementation Project Manager jobs in
San Francisco, CA . Program Manager, Customer Success Enablement
Redwood City, CA $95,000.00-$110,000.00 2 weeks ago Associate Project Manager (Term-limited w/ benefits)
San Francisco, CA $75,000.00-$75,000.00 2 weeks ago Information Technology (IT) Project Manager (5502) - Department of Technology
Redwood City, CA $130,000.00-$175,000.00 2 weeks ago Sr. Project Manager with ERP and Azure DevOps - Remote
San Francisco, CA $160,000.00-$220,000.00 3 days ago Technical Project Manager in Risk and Compliance - Senior Consultant
San Francisco, CA $155,000.00-$200,000.00 4 months ago Senior Enterprise Delivery Manager, Migrations
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Compliance Project Manager AI tool implementation
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Associate Customer Success Manager (HVLT)
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