Domino's Franchise
Customer Service Rep08785 W University Dr
Domino's Franchise, Denton, Texas, United States, 76205
Job Description
We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.
Respond to customer inquiries via phone, email, and in-person interactions
Address and resolve customer complaints in a timely and professional manner
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our system
Identify and escalate complex issues to appropriate team members when necessary
Contribute to a positive team environment and support colleagues as needed
Qualifications: Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
High school diploma or equivalent
Previous customer service experience preferred
Ability to work on-site at our Denton location (2317 W University Dr)
Additional Information
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
Extreme weather conditions including
temperatures ranging from 0 degrees up to 110 degrees outside
Rain, fog, sleet, snow, ice, wind, dust, and more
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk-in cooler
Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
Sharp edges and moving mechanical parts
SENSING
:
Talking and listening on telephone
Near and mid-range vision for most in-store tasks
Depth perception
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
:
The ability to direct activities
Perform repetitive tasks
Work alone and with others
Work adequately under stress
Meet strict quality control standards
Work well with others
Satisfy unhappy customers
Analyze and compile data
Make judgments and decisions
Problem Solving
PHYSICAL REQUIREMENTS
Standing
Most tasks are performed from a standing position
Height of most work surfaces is between 36 and 48 inches
Walking/Jogging/Running
For short distances or for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
Cases are usually lifted from floor and stacked onto shelves up to 72” high
Carrying
Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
To move trays which are usually placed on dollies
A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas
Reaching
Reaching is performed continuously; up, down and forward
Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day
Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.
Respond to customer inquiries via phone, email, and in-person interactions
Address and resolve customer complaints in a timely and professional manner
Process orders, refunds, and exchanges accurately
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update customer records in our system
Identify and escalate complex issues to appropriate team members when necessary
Contribute to a positive team environment and support colleagues as needed
Qualifications: Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
High school diploma or equivalent
Previous customer service experience preferred
Ability to work on-site at our Denton location (2317 W University Dr)
Additional Information
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
Extreme weather conditions including
temperatures ranging from 0 degrees up to 110 degrees outside
Rain, fog, sleet, snow, ice, wind, dust, and more
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk-in cooler
Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
Sharp edges and moving mechanical parts
SENSING
:
Talking and listening on telephone
Near and mid-range vision for most in-store tasks
Depth perception
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
:
The ability to direct activities
Perform repetitive tasks
Work alone and with others
Work adequately under stress
Meet strict quality control standards
Work well with others
Satisfy unhappy customers
Analyze and compile data
Make judgments and decisions
Problem Solving
PHYSICAL REQUIREMENTS
Standing
Most tasks are performed from a standing position
Height of most work surfaces is between 36 and 48 inches
Walking/Jogging/Running
For short distances or for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
Cases are usually lifted from floor and stacked onto shelves up to 72” high
Carrying
Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
To move trays which are usually placed on dollies
A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas
Reaching
Reaching is performed continuously; up, down and forward
Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day
Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel