Rosewood Sand Hill
Overnight Security Officer (Part time)
Rosewood Sand Hill, Menlo Park, California, United States, 94029
Overview
Join to apply for the
Security Officer
role at
Rosewood Sand Hill
4 days ago Be among the first 25 applicants
Responsibilities
Provide our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging.
Assist hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the departments rules, policies, and standards.
Handle all guest interactions with the highest level of hospitality and professionalism; resolve customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all emergency calls including Emergency Response team calls.
Display complete knowledge of the fire/life safety system and all support systems, their functions and emergency response procedures.
Patrol property noting and correcting safety, security, and fire hazards. Able to walk/run upstairs carrying a fire extinguisher.
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, lost & found & key control.
Write comprehensive incident reports involving thefts, injuries, damaged property, unusual occurrences, and follow up on investigations. Maintain report records, assist and follow-up on investigations.
Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Provide basic First Aid/ CPR when needed.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all property guests, workers, and neighboring businesses, whether over the phone or in person.
Works harmoniously and professionally with co-workers and supervisors.
Maintain professional attitude when handling any crises.
Be able to work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Qualifications Experience.
Experience as a Security Officer for a luxury or ultra-luxury property.
Education.
High school or equivalent
General Skills
Refined verbal and written communication skills
At least 1+ years of security experience, preferably within luxury or ultra-luxury hotels
Strong problem-solving skills
Reading, writing and oral proficiency in the English language
Proficient in basic computer skills and able to perform job functions with attention to detail
Strong communication and interpersonal skills
Must be flexible with schedule - Able to work weekdays, weekends, holidays, & any shifts dependent on business needs
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The pay rate for this position is between $27.35 - $30.39/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.
Senioriy level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Hospitality
We’re removing outdated boilerplate and focusing on role-specific information for the Security Officer position at Rosewood Sand Hill.
#J-18808-Ljbffr
Join to apply for the
Security Officer
role at
Rosewood Sand Hill
4 days ago Be among the first 25 applicants
Responsibilities
Provide our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging.
Assist hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the departments rules, policies, and standards.
Handle all guest interactions with the highest level of hospitality and professionalism; resolve customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all emergency calls including Emergency Response team calls.
Display complete knowledge of the fire/life safety system and all support systems, their functions and emergency response procedures.
Patrol property noting and correcting safety, security, and fire hazards. Able to walk/run upstairs carrying a fire extinguisher.
Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, lost & found & key control.
Write comprehensive incident reports involving thefts, injuries, damaged property, unusual occurrences, and follow up on investigations. Maintain report records, assist and follow-up on investigations.
Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Provide basic First Aid/ CPR when needed.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all property guests, workers, and neighboring businesses, whether over the phone or in person.
Works harmoniously and professionally with co-workers and supervisors.
Maintain professional attitude when handling any crises.
Be able to work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Qualifications Experience.
Experience as a Security Officer for a luxury or ultra-luxury property.
Education.
High school or equivalent
General Skills
Refined verbal and written communication skills
At least 1+ years of security experience, preferably within luxury or ultra-luxury hotels
Strong problem-solving skills
Reading, writing and oral proficiency in the English language
Proficient in basic computer skills and able to perform job functions with attention to detail
Strong communication and interpersonal skills
Must be flexible with schedule - Able to work weekdays, weekends, holidays, & any shifts dependent on business needs
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The pay rate for this position is between $27.35 - $30.39/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.
Senioriy level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Hospitality
We’re removing outdated boilerplate and focusing on role-specific information for the Security Officer position at Rosewood Sand Hill.
#J-18808-Ljbffr