NFP, an Aon company
Sr. Account Manager - Employee Benefits (Hybrid)
NFP, an Aon company, Atlanta, Georgia, United States, 30383
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Sr. Account Manager
role at
NFP, an Aon company.
Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance and has earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers who help companies and individuals worldwide address risk, workforce, wealth management, and retirement challenges through custom solutions and a people‑first approach.
Learn more .
Basic Function This is a full‑time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Alongside Client Management staff, the Senior Account Manager documents service cases in Salesforce, updates checklists and client files, and communicates regularly with clients about outstanding issues.
Principal Accountabilities
Vendor liaison for clients
Maintain outstanding checklists and renewal timelines
Resolve ongoing or escalated issues
Run carrier reports or order monthly reporting from carriers
Negotiate with vendors for competitive quotes and provide contract reviews, comparisons, and recommendations for renewals by established deadlines
Provide proactive customer service and HR support
Maintain internal files and databases with all client data
Support implementation and compliance activities
Proficiently complete fully insured NFP renewal packages
Assist and organize onboarding for new business cases and lines on designated accounts
Knowledge of voluntary benefits, work site products, and enrollment/eligibility options, including benefits administration systems
Proficiency with carrier alternatives, products, and systems
Attend weekly Health and Welfare meetings, planning sessions, and NFP‑sponsored events
Desired Skills
Exceptional written, oral, interpersonal communication skills
Advanced MS Office skills (Excel, Word, PowerPoint)
Strong client development and relationship building skills
Ability to work independently and within a team environment
Exceptional attention to detail and time management skills
Strong aptitude for organization and prioritization
Desire to work in a fast‑paced environment with flexible duties
Desired Qualifications:
5‑7 years’ experience in Employee Benefits Administration. Bachelor’s Degree preferred. Licensing/Certifications:
Health & Life Insurance License.
What We Offer We provide a competitive salary, PTO & paid holidays, a 401(k) with match, exclusive discount programs, health & wellness programs, and more. The base salary range for this position is $65,000 – $121,000, with actual compensation determined by experience, credentials, education, certifications, skill level, scope of the role, and geographic location. Performance‑based incentives may also be available.
NFP and You… Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Seniority level Not Applicable
Employment type Full‑time
Job function General Business, Other, and Administrative
Industries Insurance
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Sr. Account Manager
role at
NFP, an Aon company.
Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance and has earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers who help companies and individuals worldwide address risk, workforce, wealth management, and retirement challenges through custom solutions and a people‑first approach.
Learn more .
Basic Function This is a full‑time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Alongside Client Management staff, the Senior Account Manager documents service cases in Salesforce, updates checklists and client files, and communicates regularly with clients about outstanding issues.
Principal Accountabilities
Vendor liaison for clients
Maintain outstanding checklists and renewal timelines
Resolve ongoing or escalated issues
Run carrier reports or order monthly reporting from carriers
Negotiate with vendors for competitive quotes and provide contract reviews, comparisons, and recommendations for renewals by established deadlines
Provide proactive customer service and HR support
Maintain internal files and databases with all client data
Support implementation and compliance activities
Proficiently complete fully insured NFP renewal packages
Assist and organize onboarding for new business cases and lines on designated accounts
Knowledge of voluntary benefits, work site products, and enrollment/eligibility options, including benefits administration systems
Proficiency with carrier alternatives, products, and systems
Attend weekly Health and Welfare meetings, planning sessions, and NFP‑sponsored events
Desired Skills
Exceptional written, oral, interpersonal communication skills
Advanced MS Office skills (Excel, Word, PowerPoint)
Strong client development and relationship building skills
Ability to work independently and within a team environment
Exceptional attention to detail and time management skills
Strong aptitude for organization and prioritization
Desire to work in a fast‑paced environment with flexible duties
Desired Qualifications:
5‑7 years’ experience in Employee Benefits Administration. Bachelor’s Degree preferred. Licensing/Certifications:
Health & Life Insurance License.
What We Offer We provide a competitive salary, PTO & paid holidays, a 401(k) with match, exclusive discount programs, health & wellness programs, and more. The base salary range for this position is $65,000 – $121,000, with actual compensation determined by experience, credentials, education, certifications, skill level, scope of the role, and geographic location. Performance‑based incentives may also be available.
NFP and You… Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Seniority level Not Applicable
Employment type Full‑time
Job function General Business, Other, and Administrative
Industries Insurance
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