Orion Group Inc
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9 EST - 6 EST (or equivalent in your timezone) Platform Implementation Specialist The Platform Implementation Manager (PIM) Team was created to help our top-priority merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. We focus specifically on the first-party Online Ordering product and features. The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, youll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. Youll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. Requirements: Bachelors degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management Excellent external and internal customer presentation skills Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology and Project Management Industries
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9 EST - 6 EST (or equivalent in your timezone) Platform Implementation Specialist The Platform Implementation Manager (PIM) Team was created to help our top-priority merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support. We focus specifically on the first-party Online Ordering product and features. The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, youll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. Youll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. Requirements: Bachelors degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management Excellent external and internal customer presentation skills Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Information Technology and Project Management Industries
Technology, Information and Media Referrals increase your chances of interviewing at Orion Group by 2x Sign in to set job alerts for Account Manager roles.
Regional Account Manager Foodservice, East
New York City Metropolitan Area $60,000.00-$80,000.00 1 week ago New York, NY $140,000.00-$150,000.00 6 days ago New York, NY $110,000.00-$160,000.00 1 week ago New York, NY $110,000.00-$160,000.00 1 week ago New York City Metropolitan Area $90,000.00-$128,000.00 6 days ago National Account Manager, Non-Commercial
Account Executive, Field Sales & Training - Northeast (ULTA)
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