County of Contra Costa
Chief Operations Officer - Exempt
County of Contra Costa, California, Missouri, United States, 65018
Bargaining Unit: Management - Mgmt Classes, Classified & Exempt
Why Join Contra Costa Health Services? Contra Costa is a large and diverse county. Serving the health needs of such a big, complex place demands a health department that is experienced, skilled, flexible and integrated. That’s what Contra Costa Health delivers.
Contra Costa Health (CCH) is excited to recruit for Chief Operations Officers (COO) in two (2) different divisions: the Contra Costa Regional Medical Center (CCRMC) and the Contra Costa Health Plan (CCHP) in Martinez, CA.
The CCRMC COO is responsible for the development and implementation of policies, management, and oversight of clinical and operational measures that will improve and maintain the excellence of health care provided within CCRMC and Health Centers.
The CCHP COO is responsible for the development and implementation of policies, objectives, and initiatives for the Health Plan that will attain short- and long-term operational goals.
The CCH Vision and Mission At the core of everything we do is delivering health, which means providing access to affordable, convenient and high-quality care—while removing the barriers to embracing healthier behaviors. Contra Costa Health makes good health more attainable for all residents and we maintain a strong focus on equity and eliminating health disparities in our communities.
Mission Statement : Our mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems.
CCHP Overview CCHP is the first federally-qualified, state-licensed, county-sponsored HMO that currently provides managed care for more than 200,000 people in the county. CCHP is the primary managed‑care provider for Medi‑Cal beneficiaries in Contra Costa and also manages smaller plans for county employees and In‑Home Support Services homecare workers.
CCHP is accredited by the National Committee for Quality Assurance (NCQA), an independent body that conducts rigorous assessments of health plans’ structures and processes, clinical quality and patient satisfaction. CCHP is the only one of six Medicaid managed‑care plans in California to receive a four‑star rating from NCQA.
CCHP’s strategy is centered around three priorities:
Supporting providers by aligning quality initiatives with what is happening in the provider’s office—where quality truly occurs.
Investing in data integration to identify true care gaps and move toward Electronic Clinical Data Systems (ECDS) reporting.
Addressing community health priorities, particularly maternal health, behavioral health and preventive care.
These priorities allow us to focus on measures that matter most to our members, such as perinatal care, immunizations and patient experience.
CCRMC Overview CCRMC is a full‑service county hospital offering a complete array of patient‑centered healthcare services delivered in a beautiful facility in Martinez, California, a suburb of San Francisco. For more than a century, Contra Costa’s public hospital has provided quality healthcare services to the entire community.
CCRMC is the largest division of Contra Costa Health Services and plays a critical role as the health care safety net for vulnerable populations.
Publicly owned by Contra Costa County, CCRMC and its 10 outpatient health centers bring an enhanced level of expertise and a new vision of integrated health care governed with not‑for‑profit transparency and accountability.
CCRMC is looking for someone who is
A strong leader who develops and maintains effective working relationships and leads by example.
A strong relationship builder who establishes relationships across operational areas, departments and with external agencies.
An effective communicator with exemplary skills to convey complex policies and maintain an environment of open dialogue while respecting confidentiality.
A strong motivator and supporter who encourages and supports line supervisors responsible for day‑to‑day supervision of Personnel/Payroll staff.
Organized, data‑and results‑driven: balances multiple priorities, delegates appropriately and uses data analytics to inform decisions, improve workforce planning and measure effectiveness.
Adaptable to constant change: flexible and able to shift priorities quickly as needs change.
Innovative and solutions focused: encourages innovation, modernizes operations and champions continuous improvement.
CCHP is looking for someone who is
A seasoned professional with managed care operational experience.
A professional who understands governmental contracts and deliverables for CMS, DHCS and DMHC.
Well versed in Medi‑Cal, Medicare and commercial lines, with deep operational expertise in implementing programs with measurable outcomes.
A leader with diverse background in Claims Administration, Provider Network, Member Services Operations, Quality, Appeals and Grievances, and Project Management.
Experienced in managing clinical teams for business model establishment in all clinical operations.
Experience managing health plan operations, both clinical and non‑clinical.
Knowledgeable of compliance and internal audits.
Well versed in training teams when deficiencies are noted.
Able to lead audit based on contracts and technical assistance guides from DHCS/DMHC.
A healthcare expert with understanding of Health Equity, CalAIM, Enhanced Care Management, Community Supports, Doula Program and Community Health Workers Program.
Understanding of county‑run health plan challenges and operations within a governmental setting.
Able to inspire people and manage complicated programs subject to enforcement by DHCS and DMHC.
A leader competent to develop a strategic plan for the Duals and Special Needs Population and implement Value‑Based Payment Systems.
What you may typically be responsible for
Managing a team of Directors with diverse managed care expertise.
Balancing the needs of managed care operations.
Implementing patient care related projects, including supervision, management, and direction of staff.
Designing and implementing policies and processes that are effective and efficient, ensuring business needs, compliance and regulatory requirements are met.
Coordinating with the Chief Quality Officer to ensure ongoing compliance with JCAHO requirements and other applicable regulations.
A few reasons you might love this job
Supportive team with shared goals aligned with community service commitment.
Generous benefits and a great retirement package.
Broad, diverse healthcare experience.
A few challenges you might face
Applying county policies, state and federal laws to decisions.
Patience while waiting for processes to move forward.
Reprioritizing assignments based on ongoing organizational needs.
Competencies Required
Analyzing & Interpreting Data : drawing meaning and conclusions from quantitative or qualitative data.
Innovative Problem Solving : identifying and analyzing problems to propose new ways to do business.
Legal & Regulatory Navigation : understanding, interpreting and ensuring compliance with laws and regulations.
Attention to Detail : focusing on the details of work content, steps, and final products.
Displaying Ownership and Accountability : holding self and others accountable for high‑quality, timely, cost‑effective results.
Oral Communication : engaging effectively in dialogue.
Building & Maintaining Relationships : establishing rapport and maintaining productive relationships.
Business Process Analysis : defining, assessing and improving operational processes and workflow.
Leveraging Technology : applying technology to improve organizational efficiency and effectiveness.
Organizational Systems Thinking : comprehending the organization as an integrated system.
Political & Organizational Savvy : working skillfully with politics, procedures and protocols across levels and boundaries.
Project Management : ensuring projects are on‑time, on‑budget and achieve objectives.
Strategic Thinking & Perspective : evaluating immediate actions in context of long‑range objectives.
Thinking & Acting Systematically : formulating objectives and priorities and implementing plans consistent with long‑term interests.
Benefits
Retirement – County pays employer contribution to CCCERA, a 1937 Act defined benefit retirement plan with reciprocity to CalPERS and other systems.
Health Insurance – various subsidized medical, dental and vision plans.
Long Term Disability – county‑paid program.
Vacation Leave – initial monthly accrual 10 hours, up to 240 hours maximum.
Sick Leave – monthly accrual 8 hours.
Annual Management Administrative Leave – 94 non‑accruable leave hours credited each January 1st.
Personal Holiday Credit.
Holidays – 11 paid holidays per year.
Professional Development Reimbursement – eligible for $625 every two years for qualifying expenses; additional $750 per fiscal year for Career Development Training.
Deferred Compensation Plan – county contributes $85 plus $150 per month upon qualifying employee contributions to a 457 plan.
Management Life Insurance Program.
Management Longevity Pay.
Experience and Education Experience : Possession of a Master’s Degree from an accredited college or university, majoring in Health Care Administration, Business Administration, Public Administration or a health‑related field.
Four (4) years of full‑time experience, or its equivalent, in an executive management or operations management capacity.
Depending on the position to be filled, qualifying experience may be limited to experience directly related to the assignment as specified on the job announcement.
Substitution for Education : Possession of a Bachelor’s Degree and two (2) additional years of qualifying administrative management experience may be substituted for the required Master’s Degree.
Selection Process
Application Filin g : Interested candidates shall submit an online application and attach a cover letter and resume if applicable. Candidates may be asked to produce a copy of their college degree or transcripts.
Interview Process : Applications will be evaluated and the most qualified candidates invited to interview and selection.
This position is exempt from the merit system and will not follow regular County recruitment and selection procedures. Only the most qualified candidates will be invited to interview.
CONVICTION HISTORY After a conditional job offer, you will be fingerprinted and the fingerprints sent to DOJ and FBI. The resulting report will be used to determine whether the conviction history conflicts with the job duties. If a conflict exists, evidence of rehabilitation may be presented, except when regulations bar employment.
DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers as required by state and local law. Employees must complete all related training and return to work when ordered in an emergency.
EQUAL EMPLOYMENT OPPORTUNITY Contra Costa County considers all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
More Information For more information regarding Contra Costa Health, visit the website at Contra Costa Health | Home. To read the complete job description, please visit www.cccounty.us/hr.
#J-18808-Ljbffr
Why Join Contra Costa Health Services? Contra Costa is a large and diverse county. Serving the health needs of such a big, complex place demands a health department that is experienced, skilled, flexible and integrated. That’s what Contra Costa Health delivers.
Contra Costa Health (CCH) is excited to recruit for Chief Operations Officers (COO) in two (2) different divisions: the Contra Costa Regional Medical Center (CCRMC) and the Contra Costa Health Plan (CCHP) in Martinez, CA.
The CCRMC COO is responsible for the development and implementation of policies, management, and oversight of clinical and operational measures that will improve and maintain the excellence of health care provided within CCRMC and Health Centers.
The CCHP COO is responsible for the development and implementation of policies, objectives, and initiatives for the Health Plan that will attain short- and long-term operational goals.
The CCH Vision and Mission At the core of everything we do is delivering health, which means providing access to affordable, convenient and high-quality care—while removing the barriers to embracing healthier behaviors. Contra Costa Health makes good health more attainable for all residents and we maintain a strong focus on equity and eliminating health disparities in our communities.
Mission Statement : Our mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems.
CCHP Overview CCHP is the first federally-qualified, state-licensed, county-sponsored HMO that currently provides managed care for more than 200,000 people in the county. CCHP is the primary managed‑care provider for Medi‑Cal beneficiaries in Contra Costa and also manages smaller plans for county employees and In‑Home Support Services homecare workers.
CCHP is accredited by the National Committee for Quality Assurance (NCQA), an independent body that conducts rigorous assessments of health plans’ structures and processes, clinical quality and patient satisfaction. CCHP is the only one of six Medicaid managed‑care plans in California to receive a four‑star rating from NCQA.
CCHP’s strategy is centered around three priorities:
Supporting providers by aligning quality initiatives with what is happening in the provider’s office—where quality truly occurs.
Investing in data integration to identify true care gaps and move toward Electronic Clinical Data Systems (ECDS) reporting.
Addressing community health priorities, particularly maternal health, behavioral health and preventive care.
These priorities allow us to focus on measures that matter most to our members, such as perinatal care, immunizations and patient experience.
CCRMC Overview CCRMC is a full‑service county hospital offering a complete array of patient‑centered healthcare services delivered in a beautiful facility in Martinez, California, a suburb of San Francisco. For more than a century, Contra Costa’s public hospital has provided quality healthcare services to the entire community.
CCRMC is the largest division of Contra Costa Health Services and plays a critical role as the health care safety net for vulnerable populations.
Publicly owned by Contra Costa County, CCRMC and its 10 outpatient health centers bring an enhanced level of expertise and a new vision of integrated health care governed with not‑for‑profit transparency and accountability.
CCRMC is looking for someone who is
A strong leader who develops and maintains effective working relationships and leads by example.
A strong relationship builder who establishes relationships across operational areas, departments and with external agencies.
An effective communicator with exemplary skills to convey complex policies and maintain an environment of open dialogue while respecting confidentiality.
A strong motivator and supporter who encourages and supports line supervisors responsible for day‑to‑day supervision of Personnel/Payroll staff.
Organized, data‑and results‑driven: balances multiple priorities, delegates appropriately and uses data analytics to inform decisions, improve workforce planning and measure effectiveness.
Adaptable to constant change: flexible and able to shift priorities quickly as needs change.
Innovative and solutions focused: encourages innovation, modernizes operations and champions continuous improvement.
CCHP is looking for someone who is
A seasoned professional with managed care operational experience.
A professional who understands governmental contracts and deliverables for CMS, DHCS and DMHC.
Well versed in Medi‑Cal, Medicare and commercial lines, with deep operational expertise in implementing programs with measurable outcomes.
A leader with diverse background in Claims Administration, Provider Network, Member Services Operations, Quality, Appeals and Grievances, and Project Management.
Experienced in managing clinical teams for business model establishment in all clinical operations.
Experience managing health plan operations, both clinical and non‑clinical.
Knowledgeable of compliance and internal audits.
Well versed in training teams when deficiencies are noted.
Able to lead audit based on contracts and technical assistance guides from DHCS/DMHC.
A healthcare expert with understanding of Health Equity, CalAIM, Enhanced Care Management, Community Supports, Doula Program and Community Health Workers Program.
Understanding of county‑run health plan challenges and operations within a governmental setting.
Able to inspire people and manage complicated programs subject to enforcement by DHCS and DMHC.
A leader competent to develop a strategic plan for the Duals and Special Needs Population and implement Value‑Based Payment Systems.
What you may typically be responsible for
Managing a team of Directors with diverse managed care expertise.
Balancing the needs of managed care operations.
Implementing patient care related projects, including supervision, management, and direction of staff.
Designing and implementing policies and processes that are effective and efficient, ensuring business needs, compliance and regulatory requirements are met.
Coordinating with the Chief Quality Officer to ensure ongoing compliance with JCAHO requirements and other applicable regulations.
A few reasons you might love this job
Supportive team with shared goals aligned with community service commitment.
Generous benefits and a great retirement package.
Broad, diverse healthcare experience.
A few challenges you might face
Applying county policies, state and federal laws to decisions.
Patience while waiting for processes to move forward.
Reprioritizing assignments based on ongoing organizational needs.
Competencies Required
Analyzing & Interpreting Data : drawing meaning and conclusions from quantitative or qualitative data.
Innovative Problem Solving : identifying and analyzing problems to propose new ways to do business.
Legal & Regulatory Navigation : understanding, interpreting and ensuring compliance with laws and regulations.
Attention to Detail : focusing on the details of work content, steps, and final products.
Displaying Ownership and Accountability : holding self and others accountable for high‑quality, timely, cost‑effective results.
Oral Communication : engaging effectively in dialogue.
Building & Maintaining Relationships : establishing rapport and maintaining productive relationships.
Business Process Analysis : defining, assessing and improving operational processes and workflow.
Leveraging Technology : applying technology to improve organizational efficiency and effectiveness.
Organizational Systems Thinking : comprehending the organization as an integrated system.
Political & Organizational Savvy : working skillfully with politics, procedures and protocols across levels and boundaries.
Project Management : ensuring projects are on‑time, on‑budget and achieve objectives.
Strategic Thinking & Perspective : evaluating immediate actions in context of long‑range objectives.
Thinking & Acting Systematically : formulating objectives and priorities and implementing plans consistent with long‑term interests.
Benefits
Retirement – County pays employer contribution to CCCERA, a 1937 Act defined benefit retirement plan with reciprocity to CalPERS and other systems.
Health Insurance – various subsidized medical, dental and vision plans.
Long Term Disability – county‑paid program.
Vacation Leave – initial monthly accrual 10 hours, up to 240 hours maximum.
Sick Leave – monthly accrual 8 hours.
Annual Management Administrative Leave – 94 non‑accruable leave hours credited each January 1st.
Personal Holiday Credit.
Holidays – 11 paid holidays per year.
Professional Development Reimbursement – eligible for $625 every two years for qualifying expenses; additional $750 per fiscal year for Career Development Training.
Deferred Compensation Plan – county contributes $85 plus $150 per month upon qualifying employee contributions to a 457 plan.
Management Life Insurance Program.
Management Longevity Pay.
Experience and Education Experience : Possession of a Master’s Degree from an accredited college or university, majoring in Health Care Administration, Business Administration, Public Administration or a health‑related field.
Four (4) years of full‑time experience, or its equivalent, in an executive management or operations management capacity.
Depending on the position to be filled, qualifying experience may be limited to experience directly related to the assignment as specified on the job announcement.
Substitution for Education : Possession of a Bachelor’s Degree and two (2) additional years of qualifying administrative management experience may be substituted for the required Master’s Degree.
Selection Process
Application Filin g : Interested candidates shall submit an online application and attach a cover letter and resume if applicable. Candidates may be asked to produce a copy of their college degree or transcripts.
Interview Process : Applications will be evaluated and the most qualified candidates invited to interview and selection.
This position is exempt from the merit system and will not follow regular County recruitment and selection procedures. Only the most qualified candidates will be invited to interview.
CONVICTION HISTORY After a conditional job offer, you will be fingerprinted and the fingerprints sent to DOJ and FBI. The resulting report will be used to determine whether the conviction history conflicts with the job duties. If a conflict exists, evidence of rehabilitation may be presented, except when regulations bar employment.
DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers as required by state and local law. Employees must complete all related training and return to work when ordered in an emergency.
EQUAL EMPLOYMENT OPPORTUNITY Contra Costa County considers all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
More Information For more information regarding Contra Costa Health, visit the website at Contra Costa Health | Home. To read the complete job description, please visit www.cccounty.us/hr.
#J-18808-Ljbffr