Polly
Job Overview
You are a strategic, outcomes oriented leader who excels at driving account growth and cultivating exceptional customer relationships. As a true player coach, you lead from the front, balancing hands‑on ownership of key accounts with the ability to mentor, elevate, and inspire a high performing team.
Does this sound like you? If so, apply today & let’s start the conversation!
What You’ll Do
Lead and coach Polly’s Account Management function, serving as both a hands‑on account owner and player/coach to one direct report.
Drive account expansion and commercial growth, identifying and executing on cross‑sell and upsell opportunities in partnership with Customer Success.
Define and operationalize the Account Management charter, establishing clear goals, metrics, and scalable playbooks.
Develop and execute strategic account plans to strengthen executive alignment, expand product adoption, and position Polly as a long‑term partner.
Cultivate deep, multi‑threaded relationships across customer organizations, ensuring Polly is seen as a trusted advisor.
Collaborate cross‑functionally with Customer Success, Product, and Revenue Operations to deliver a cohesive customer experience.
Continuously improve systems, processes, and insights to increase visibility, efficiency, and effectiveness of account management.
What You Have
8+ years of experience in Account Management, Customer Success, or revenue‑focused roles within a SaaS or technology company, with proven success owning and growing complex customer portfolios.
Commercial Acumen:
Demonstrated expansion, cross‑sell, and strategic growth within existing accounts.
Scaling Experience:
Led teams through major growth phases (ARR growth from $10M→$50M+→$100M+).
High‑Growth / Start‑Up Familiarity:
Thrives in dynamic, high‑growth SaaS environments.
Relationship Builder:
Engaged senior executives at enterprise customers, delivering measurable business outcomes.
Data‑Driven Operator:
Uses data to prioritize opportunities, forecast expansion, and evaluate account health.
Player/Coach Leadership:
Leads and develops talent while managing key accounts.
Systems Thinker:
Implements scalable processes, playbooks, and tools; familiar with Salesforce.
Why Join Polly?
High Bar of Talent.
We hire top talent and maintain a rigorous interview process.
Disruptive Mission.
Transform mortgage capital markets with cutting‑edge technology.
Individual Impact & Growth.
Your contributions are highly visible and have real impact.
Hybrid Workplace.
Remote or on‑site three days a week at our Innovation Hubs in Dallas‑Fort Worth or San Francisco.
Employee Benefits
Competitive Compensation.
Rewarding salaries based on expertise and impact.
Comprehensive Health Coverage.
100% company‑paid medical, vision, dental, disability, and life insurance.
Flexible Vacation Policy.
Non‑accrued vacation schedule.
Remote or Hybrid Environment.
Role can be remote (US only) or hybrid.
Interview Process
Recruiting Screen – 30‑minute 1:1 with a Polly Talent Team Member.
Initial Team Round – 30‑minute 1:1 with the hiring manager.
Secondary Team Round – 30‑minute 1:1 with peer or cross‑functional team members.
Assessment – Take‑home assessment and presentation.
Final Rounds – 30‑ to 45‑minute sessions with peers, cross‑functional team members, and/or executives.
Equal Opportunity Employer Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text‑only interviews. If you are ever suspicious or in doubt, reach out to us directly at peopleteam@polly.io. We care deeply about this network and your experience.
#J-18808-Ljbffr
Does this sound like you? If so, apply today & let’s start the conversation!
What You’ll Do
Lead and coach Polly’s Account Management function, serving as both a hands‑on account owner and player/coach to one direct report.
Drive account expansion and commercial growth, identifying and executing on cross‑sell and upsell opportunities in partnership with Customer Success.
Define and operationalize the Account Management charter, establishing clear goals, metrics, and scalable playbooks.
Develop and execute strategic account plans to strengthen executive alignment, expand product adoption, and position Polly as a long‑term partner.
Cultivate deep, multi‑threaded relationships across customer organizations, ensuring Polly is seen as a trusted advisor.
Collaborate cross‑functionally with Customer Success, Product, and Revenue Operations to deliver a cohesive customer experience.
Continuously improve systems, processes, and insights to increase visibility, efficiency, and effectiveness of account management.
What You Have
8+ years of experience in Account Management, Customer Success, or revenue‑focused roles within a SaaS or technology company, with proven success owning and growing complex customer portfolios.
Commercial Acumen:
Demonstrated expansion, cross‑sell, and strategic growth within existing accounts.
Scaling Experience:
Led teams through major growth phases (ARR growth from $10M→$50M+→$100M+).
High‑Growth / Start‑Up Familiarity:
Thrives in dynamic, high‑growth SaaS environments.
Relationship Builder:
Engaged senior executives at enterprise customers, delivering measurable business outcomes.
Data‑Driven Operator:
Uses data to prioritize opportunities, forecast expansion, and evaluate account health.
Player/Coach Leadership:
Leads and develops talent while managing key accounts.
Systems Thinker:
Implements scalable processes, playbooks, and tools; familiar with Salesforce.
Why Join Polly?
High Bar of Talent.
We hire top talent and maintain a rigorous interview process.
Disruptive Mission.
Transform mortgage capital markets with cutting‑edge technology.
Individual Impact & Growth.
Your contributions are highly visible and have real impact.
Hybrid Workplace.
Remote or on‑site three days a week at our Innovation Hubs in Dallas‑Fort Worth or San Francisco.
Employee Benefits
Competitive Compensation.
Rewarding salaries based on expertise and impact.
Comprehensive Health Coverage.
100% company‑paid medical, vision, dental, disability, and life insurance.
Flexible Vacation Policy.
Non‑accrued vacation schedule.
Remote or Hybrid Environment.
Role can be remote (US only) or hybrid.
Interview Process
Recruiting Screen – 30‑minute 1:1 with a Polly Talent Team Member.
Initial Team Round – 30‑minute 1:1 with the hiring manager.
Secondary Team Round – 30‑minute 1:1 with peer or cross‑functional team members.
Assessment – Take‑home assessment and presentation.
Final Rounds – 30‑ to 45‑minute sessions with peers, cross‑functional team members, and/or executives.
Equal Opportunity Employer Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text‑only interviews. If you are ever suspicious or in doubt, reach out to us directly at peopleteam@polly.io. We care deeply about this network and your experience.
#J-18808-Ljbffr