EY
ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Op
EY, Hartford, Connecticut, us, 06112
ServiceNow - HR Service Delivery (HRSD) Senior Consultant – Tech Consulting – Open Location
1 week ago – Be among the first 25 applicants.
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Senior Consultant – HR Service Delivery (HRSD)
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Engaging with clients and internal teams to ensure successful project delivery.
Facilitating workshops, gathering requirements, and supporting regular travel to meet clients.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Experience mentoring a multi‑disciplinary team of 3–5 resources, including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process and technology capabilities; provide recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting planning, status reporting, budgets, risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
Typically, no less than 2–4 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
Performance analytics and reporting experience; certifications are a plus.
Employee Center and Workplace Service Delivery experience; certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For
We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in the U.S. is $102,500 to $187,900. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. The total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in a team‑led and leader‑enabled hybrid model. Most external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well‑being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Senior Consultant – HR Service Delivery (HRSD)
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Engaging with clients and internal teams to ensure successful project delivery.
Facilitating workshops, gathering requirements, and supporting regular travel to meet clients.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Experience mentoring a multi‑disciplinary team of 3–5 resources, including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process and technology capabilities; provide recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including supporting planning, status reporting, budgets, risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
Typically, no less than 2–4 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
A valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
Performance analytics and reporting experience; certifications are a plus.
Employee Center and Workplace Service Delivery experience; certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For
We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in the U.S. is $102,500 to $187,900. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. The total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in a team‑led and leader‑enabled hybrid model. Most external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well‑being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr