San Diego Marriott Mission Valley
Catering Sales Manager
San Diego Marriott Mission Valley, San Diego, California, United States, 92189
Compensation:
$60,000 to $70,000 per year
Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality!
At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well‑being.
Why Work With Us?
Competitive Benefits Package:
Enjoy the peace of mind with our comprehensive benefits, including a generous 401(k) match, health, dental, and vision coverage at competitive costs for all full‑time employees.
Delicious Perks:
As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift.
Convenient Amenities:
Forget the stress of finding parking—our team members enjoy free on‑site parking. Our central location extends beyond the hotel, with the trolley station within walking distance, making commuting a breeze.
Travel Incentives:
Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories.
Investing in Your Future:
Join us where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together we will build a legacy of excellence.
What Sets Us Apart?
We recognize and celebrate the unique talents and contributions each team member brings.
Job Summary Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all catering activities to the Director of Catering Sales or Director of Sales & Marketing. Enliven the Marriott and Driftwood Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
Solicit, negotiate, and book new and repeat business through efforts such as sales calls, telemarketing, mailings, networking, etc., while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
Plan, upsell and detail the meeting/function with the client, including space requirements, times, equipment, menus, themes/decorations, etc.; complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
Prepare status and period‑end reports to keep management abreast of activities.
Maintain up‑to‑date knowledge of corporate/hotel procedures and products and the competition’s product strengths and weaknesses to continually improve sales strategies and the achievement of goals.
Respond to incoming catering opportunities for the hotel.
Proactively identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
Close the best opportunities for the hotel based on market conditions and hotel needs.
Understand competitors’ strengths and weaknesses and know how to sell against them.
Use negotiating skills and creative selling abilities to close business and negotiate contracts.
Effectively develop relationships within the community to strengthen and expand the customer base for catering sales opportunities.
Effectively manage and develop relationships with key internal and external stakeholders.
Ensure a high level of customer satisfaction.
Build and strengthen relationships with existing and new customers, including sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
Effectively use sales resources and administrative/support staff.
Conduct site inspections.
Create proposals as required.
Create contracts as required.
Possess excellent telephone sales skills.
Possess strong overall sales skills.
Understand contract management and legalities.
Possess operational knowledge and/or appreciation of operations challenges.
Have basic knowledge of food and beverage compositions.
Be knowledgeable of food trends, food and beverage composition, and menu planning; exercise creativity in designing catering sales solutions.
Understand food and beverage forecasting and attrition.
Understand the sales strategy time strategy as developed by the Revenue Management Team.
Follow all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
Follow all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
Understand and achieve team and individual goals.
Possess software knowledge (Microsoft Office, etc.).
Possess systems knowledge (MARSHA, CI/TY, or other similar programs).
Participate in communication and professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as required.
Due to the nature of the business, the individual may be required to perform other duties and special projects as assigned.
Guest Satisfaction
Ensure a high level of customer satisfaction and build long‑term mutually beneficial customer relationships to support future revenue growth.
Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details; follow up with customer post‑event.
Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
Display leadership in guest hospitality and ensure consistent, high‑level service throughout all phases of hotel events.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handle guest problems and complaints.
Review Guest Service Results with leaders; participate in the development and implementation of corrective action plans.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Utilize MARSHA or other hotel system to capture and manage customer information daily.
Leadership
Demonstrate commitment to Driftwood Hospitality operating principles and philosophies.
Hold self and others accountable for achieving results.
Address conflict in a timely manner.
Contribute to team results.
Deal with change effectively.
Make decisions, including employees/team and commit to a course of action with available information.
Managing Work Execution
Approach work with a sense of urgency and purpose.
Allocate time and resources effectively when faced with competing demands.
Overcome obstacles to accomplish challenging objectives.
Follow through on inquiries, requests, and complaints.
Generating Talent
Analyze candidate’s job‑related themes, skills, and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
Discuss problems immediately with others before they are forgotten or get out of control.
Actively pursue self‑development.
Explain own rationale and thought processes to help employees improve their skills.
Organizational Learner
Act independently to improve and increase skills and knowledge.
Demonstrate an awareness of personal strengths and areas for professional improvement.
Share learning, innovations, and best practices with others.
Be willing to learn from others.
Perform all technical/procedural requirements of the job.
Knowledge, Skills & Abilities Experience
2 or more years of hotel catering experience or similar industry.
Proven track record of a consistent ability to provide quality service.
Previous leadership experience preferred.
Skills and Knowledge
Strong verbal and written English communication skills.
Knowledge of the Marriott brand policies and procedures.
Knowledge of the catering, food & beverage with banquet knowledge.
Skills needed to manage the people and variables encountered in the development and implementation of major functions.
Computer literate in MS Word, Excel, and PowerPoint.
Computer literate with MARSHA preferred or other system used in hotel.
Strong communication skills (verbal, listening, writing).
Strong problem‑solving skills.
Strong customer and associate relations skills.
Strong presentation and platform skills.
Strong organizational skills.
Strong ‘persuasion’ skills.
Ability to use standard software applications and hotel system.
Effective influence skills.
Physical Demands Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room discounts
Employee Food and Beverage discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Experience the heart of sunny Mission Valley, San Diego Located in Mission Valley, San Diego, the Marriott Mission Valley is the ideal hotel for experiencing the best of San Diego. Enjoy easy access to San Diego State University, SDSU Mission Valley, and the new Snapdragon Stadium from our hotel. Hop on the Rio Vista Trolley and explore Mission Bay, Sea World, Old Town, and Downtown San Diego’s Gaslamp District. Gather in refreshed meeting spaces, including an event lawn ideal for memorable outdoor gatherings. Enjoy a host of amenities and services, from views and casual dining at DEN to our fully equipped fitness center and outdoor pool with a waterfall. Well‑appointed hotel rooms and suites offer 55 SMART TVs, high‑speed Internet, and balconies, perfect for groups or families visiting San Diego. You will appreciate the unmatched charm and sophistication of one of the top hotels in Mission Valley, San Diego.
Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary.
Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley!
#J-18808-Ljbffr
$60,000 to $70,000 per year
Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality!
At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well‑being.
Why Work With Us?
Competitive Benefits Package:
Enjoy the peace of mind with our comprehensive benefits, including a generous 401(k) match, health, dental, and vision coverage at competitive costs for all full‑time employees.
Delicious Perks:
As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift.
Convenient Amenities:
Forget the stress of finding parking—our team members enjoy free on‑site parking. Our central location extends beyond the hotel, with the trolley station within walking distance, making commuting a breeze.
Travel Incentives:
Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories.
Investing in Your Future:
Join us where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together we will build a legacy of excellence.
What Sets Us Apart?
We recognize and celebrate the unique talents and contributions each team member brings.
Job Summary Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all catering activities to the Director of Catering Sales or Director of Sales & Marketing. Enliven the Marriott and Driftwood Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.
Essential Job Functions This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
Solicit, negotiate, and book new and repeat business through efforts such as sales calls, telemarketing, mailings, networking, etc., while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
Plan, upsell and detail the meeting/function with the client, including space requirements, times, equipment, menus, themes/decorations, etc.; complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
Prepare status and period‑end reports to keep management abreast of activities.
Maintain up‑to‑date knowledge of corporate/hotel procedures and products and the competition’s product strengths and weaknesses to continually improve sales strategies and the achievement of goals.
Respond to incoming catering opportunities for the hotel.
Proactively identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
Close the best opportunities for the hotel based on market conditions and hotel needs.
Understand competitors’ strengths and weaknesses and know how to sell against them.
Use negotiating skills and creative selling abilities to close business and negotiate contracts.
Effectively develop relationships within the community to strengthen and expand the customer base for catering sales opportunities.
Effectively manage and develop relationships with key internal and external stakeholders.
Ensure a high level of customer satisfaction.
Build and strengthen relationships with existing and new customers, including sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
Effectively use sales resources and administrative/support staff.
Conduct site inspections.
Create proposals as required.
Create contracts as required.
Possess excellent telephone sales skills.
Possess strong overall sales skills.
Understand contract management and legalities.
Possess operational knowledge and/or appreciation of operations challenges.
Have basic knowledge of food and beverage compositions.
Be knowledgeable of food trends, food and beverage composition, and menu planning; exercise creativity in designing catering sales solutions.
Understand food and beverage forecasting and attrition.
Understand the sales strategy time strategy as developed by the Revenue Management Team.
Follow all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
Follow all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
Understand and achieve team and individual goals.
Possess software knowledge (Microsoft Office, etc.).
Possess systems knowledge (MARSHA, CI/TY, or other similar programs).
Participate in communication and professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as required.
Due to the nature of the business, the individual may be required to perform other duties and special projects as assigned.
Guest Satisfaction
Ensure a high level of customer satisfaction and build long‑term mutually beneficial customer relationships to support future revenue growth.
Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details; follow up with customer post‑event.
Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
Display leadership in guest hospitality and ensure consistent, high‑level service throughout all phases of hotel events.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handle guest problems and complaints.
Review Guest Service Results with leaders; participate in the development and implementation of corrective action plans.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Utilize MARSHA or other hotel system to capture and manage customer information daily.
Leadership
Demonstrate commitment to Driftwood Hospitality operating principles and philosophies.
Hold self and others accountable for achieving results.
Address conflict in a timely manner.
Contribute to team results.
Deal with change effectively.
Make decisions, including employees/team and commit to a course of action with available information.
Managing Work Execution
Approach work with a sense of urgency and purpose.
Allocate time and resources effectively when faced with competing demands.
Overcome obstacles to accomplish challenging objectives.
Follow through on inquiries, requests, and complaints.
Generating Talent
Analyze candidate’s job‑related themes, skills, and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
Discuss problems immediately with others before they are forgotten or get out of control.
Actively pursue self‑development.
Explain own rationale and thought processes to help employees improve their skills.
Organizational Learner
Act independently to improve and increase skills and knowledge.
Demonstrate an awareness of personal strengths and areas for professional improvement.
Share learning, innovations, and best practices with others.
Be willing to learn from others.
Perform all technical/procedural requirements of the job.
Knowledge, Skills & Abilities Experience
2 or more years of hotel catering experience or similar industry.
Proven track record of a consistent ability to provide quality service.
Previous leadership experience preferred.
Skills and Knowledge
Strong verbal and written English communication skills.
Knowledge of the Marriott brand policies and procedures.
Knowledge of the catering, food & beverage with banquet knowledge.
Skills needed to manage the people and variables encountered in the development and implementation of major functions.
Computer literate in MS Word, Excel, and PowerPoint.
Computer literate with MARSHA preferred or other system used in hotel.
Strong communication skills (verbal, listening, writing).
Strong problem‑solving skills.
Strong customer and associate relations skills.
Strong presentation and platform skills.
Strong organizational skills.
Strong ‘persuasion’ skills.
Ability to use standard software applications and hotel system.
Effective influence skills.
Physical Demands Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.
Benefits
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Room discounts
Employee Food and Beverage discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Experience the heart of sunny Mission Valley, San Diego Located in Mission Valley, San Diego, the Marriott Mission Valley is the ideal hotel for experiencing the best of San Diego. Enjoy easy access to San Diego State University, SDSU Mission Valley, and the new Snapdragon Stadium from our hotel. Hop on the Rio Vista Trolley and explore Mission Bay, Sea World, Old Town, and Downtown San Diego’s Gaslamp District. Gather in refreshed meeting spaces, including an event lawn ideal for memorable outdoor gatherings. Enjoy a host of amenities and services, from views and casual dining at DEN to our fully equipped fitness center and outdoor pool with a waterfall. Well‑appointed hotel rooms and suites offer 55 SMART TVs, high‑speed Internet, and balconies, perfect for groups or families visiting San Diego. You will appreciate the unmatched charm and sophistication of one of the top hotels in Mission Valley, San Diego.
Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary.
Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley!
#J-18808-Ljbffr