SiriusXM
Lead Technician, Uplink Control Center (UCC)
SiriusXM, Washington, District of Columbia, us, 20022
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Lead Technician, Uplink Control Center (UCC)
role at
SiriusXM
Who We Are SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad‑supported audio entertainment experience for listeners – in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising‑supported audio products. Our platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad‑supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross‑platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How You’ll Make An Impact As part of the Washington DC Uplink Operations Center you will be managing the satellite uplinks, and configuration parameters for all SiriusXM satellite audio and data services. As part of the larger Operations Team, you will be part of the largest audio entertainment company providing world‑class service to millions of subscribers.
What You’ll Do The Lead Technician, UCC will oversee the 24/7 operations of the Uplink Control Center, ensuring consistent, high‑quality broadcast delivery and swift incident response. This role manages shift personnel responsible for monitoring uplink systems, channel configurations, and conditional access services. Acting as a key liaison between operations and engineering, this individual will validate system configurations, contribute to the transition of new technologies into production, and ensure compliance through documentation and performance oversight. The Lead Technician, UCC will maintain readiness for business continuity and emergency scenarios, while fostering a culture of accountability, technical excellence, and continuous improvement.
What You’ll Need
Associate’s degree in computer science, engineering, or equivalent related degree; military training or equivalent experience will be considered in lieu of degree.
At least 2 years of experience in one or more of the following areas: Network/IP communication, RF system operations, Systems Administration, anomaly resolution or a combination thereof.
2+ years of relevant experience in broadcast operations, network operations, or uplink/satellite systems, with 2+ years in a people leadership role.
Able to support a 24‑hour/7‑day facility; able to work holidays, weekends, and occasional overtime. This is a fixed shift position, but subject to change based on operational requirements.
Experience with Active Directory, Group Policy, installation, patch management, and clustering.
Moderate understanding of Red Hat Linux Administration, including using and updating RHEL systems.
Ability to create database queries, backups, restores, configuration and monitoring of a diverse set of database environments, including Postgres and MySQL.
Command‑line and scripting skills (PowerShell, Bash, Python, SQL).
Knowledge of network protocols and standards, routing, encoding, encryption, multiplexing, modulation, and transmission.
Ability to project professionalism over the phone and in person with excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Must be able to prioritize and multi‑task, and work under shifting deadlines in a fast‑paced environment.
System Administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
Demonstrated ability to work across technical and non‑technical teams (e.g., Engineering, Programming, IT).
Familiarity with configuration management, system integration, and operational readiness processes.
Excellent organizational and communication skills, with experience managing large‑scale deployments or transitions.
Strong decision‑making skills under pressure and the ability to balance short‑term problem‑solving with long‑term planning.
Must be U.S. Citizen, U.S. Permanent Resident (Green Card Holder), Political Asylee, or Refugee, as required by ITAR.
Technical Skills
Knowledge of satellite transponders, RF systems, signal modulation/demodulation, and transmission paths.
Understanding of playout systems, automation, audio encoding, multiplexing, and content distribution workflows.
Use of systems like Ops Genie, ELK or Splunk for monitoring and alerting.
Use network and broadcast monitoring tools (e.g., SNMP dashboards, alerting systems) to detect faults and notify engineering teams.
Incident Management Platforms: Experience with ServiceNow, Jira, or similar tools for creating and tracking incidents to resolution.
Strong familiarity with Slack, Zoom, and email communication principles.
Familiarity with ServiceNow or other incident management software.
Compensation and Benefits We expect the base salary for this position to be in the range of $70,000 to $90,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short‑term and long‑term incentives. We encourage all interested candidates to apply.
Equal Opportunity Employer Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
R‑2025‑09‑25
#J-18808-Ljbffr
Lead Technician, Uplink Control Center (UCC)
role at
SiriusXM
Who We Are SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad‑supported audio entertainment experience for listeners – in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising‑supported audio products. Our platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad‑supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross‑platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How You’ll Make An Impact As part of the Washington DC Uplink Operations Center you will be managing the satellite uplinks, and configuration parameters for all SiriusXM satellite audio and data services. As part of the larger Operations Team, you will be part of the largest audio entertainment company providing world‑class service to millions of subscribers.
What You’ll Do The Lead Technician, UCC will oversee the 24/7 operations of the Uplink Control Center, ensuring consistent, high‑quality broadcast delivery and swift incident response. This role manages shift personnel responsible for monitoring uplink systems, channel configurations, and conditional access services. Acting as a key liaison between operations and engineering, this individual will validate system configurations, contribute to the transition of new technologies into production, and ensure compliance through documentation and performance oversight. The Lead Technician, UCC will maintain readiness for business continuity and emergency scenarios, while fostering a culture of accountability, technical excellence, and continuous improvement.
What You’ll Need
Associate’s degree in computer science, engineering, or equivalent related degree; military training or equivalent experience will be considered in lieu of degree.
At least 2 years of experience in one or more of the following areas: Network/IP communication, RF system operations, Systems Administration, anomaly resolution or a combination thereof.
2+ years of relevant experience in broadcast operations, network operations, or uplink/satellite systems, with 2+ years in a people leadership role.
Able to support a 24‑hour/7‑day facility; able to work holidays, weekends, and occasional overtime. This is a fixed shift position, but subject to change based on operational requirements.
Experience with Active Directory, Group Policy, installation, patch management, and clustering.
Moderate understanding of Red Hat Linux Administration, including using and updating RHEL systems.
Ability to create database queries, backups, restores, configuration and monitoring of a diverse set of database environments, including Postgres and MySQL.
Command‑line and scripting skills (PowerShell, Bash, Python, SQL).
Knowledge of network protocols and standards, routing, encoding, encryption, multiplexing, modulation, and transmission.
Ability to project professionalism over the phone and in person with excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Must be able to prioritize and multi‑task, and work under shifting deadlines in a fast‑paced environment.
System Administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
Demonstrated ability to work across technical and non‑technical teams (e.g., Engineering, Programming, IT).
Familiarity with configuration management, system integration, and operational readiness processes.
Excellent organizational and communication skills, with experience managing large‑scale deployments or transitions.
Strong decision‑making skills under pressure and the ability to balance short‑term problem‑solving with long‑term planning.
Must be U.S. Citizen, U.S. Permanent Resident (Green Card Holder), Political Asylee, or Refugee, as required by ITAR.
Technical Skills
Knowledge of satellite transponders, RF systems, signal modulation/demodulation, and transmission paths.
Understanding of playout systems, automation, audio encoding, multiplexing, and content distribution workflows.
Use of systems like Ops Genie, ELK or Splunk for monitoring and alerting.
Use network and broadcast monitoring tools (e.g., SNMP dashboards, alerting systems) to detect faults and notify engineering teams.
Incident Management Platforms: Experience with ServiceNow, Jira, or similar tools for creating and tracking incidents to resolution.
Strong familiarity with Slack, Zoom, and email communication principles.
Familiarity with ServiceNow or other incident management software.
Compensation and Benefits We expect the base salary for this position to be in the range of $70,000 to $90,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short‑term and long‑term incentives. We encourage all interested candidates to apply.
Equal Opportunity Employer Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
R‑2025‑09‑25
#J-18808-Ljbffr