White House Black Market
Sales Lead - White House Black Market
White House Black Market, Lincolnshire, Illinois, United States, 60069
Sales Lead - White House Black Market
Location: 970 Milwaukee Ave, Ste G, Lincolnshire, IL
Position Objective The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
Functional Responsibilities
Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full productivity.
Maintains an awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment and exchanges and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales expectations by using various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs.
Builds and maintains a solid customer following through clienteling and wardrobe curation.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets KPI reports and delivers coaching; provides feedback to Store Manager for associate performance appraisals.
Other duties as assigned.
Competencies
Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Courage: Stepping up to address difficult issues, speaking what needs to be said.
Qualifications
High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Physical ability to operate register, lift and carry 50 pounds, climb, reach, push/pull merchandise.
Regular attendance is essential to ensure adequate coverage.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Wage range for this position is $16.00 to $20.00. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.
Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program.
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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Position Objective The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
Functional Responsibilities
Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints in a professional and timely manner.
Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy.
Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full productivity.
Maintains an awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment and exchanges and security practices.
Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with promotions and standards.
Supports and administers receipt and dispatch of inventory and supplies according to company policy.
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
Models sales expectations by using various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs.
Builds and maintains a solid customer following through clienteling and wardrobe curation.
Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Assists in the development of store associates; interprets KPI reports and delivers coaching; provides feedback to Store Manager for associate performance appraisals.
Other duties as assigned.
Competencies
Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Courage: Stepping up to address difficult issues, speaking what needs to be said.
Qualifications
High School diploma or equivalent
Must be 18 years old or older
Minimum 2 years prior retail or sales management experience preferred
Excellent communication, verbal, and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Physical ability to operate register, lift and carry 50 pounds, climb, reach, push/pull merchandise.
Regular attendance is essential to ensure adequate coverage.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Wage range for this position is $16.00 to $20.00. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.
Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program.
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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