Pasona N A, Inc.
Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin
Pasona N A, Inc., Chicago, Illinois, United States, 60290
Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual)
Join to apply for the Customer Success Manager role at Pasona N A, Inc.
Location: Chicago, IL
On-Target Earnings: $75,000–$150,000, depending on experience.
Job Description We’re looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey — from onboarding to growth — and help leading manufacturers transform their operations through data‑driven SaaS solutions.
What You’ll Do
Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
Deliver engaging, persona‑based training that simplifies technical information for users at all levels.
Build strong, trust‑based relationships with key stakeholders — from operators to executive sponsors.
Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.
Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
Identify upsell and expansion opportunities that maximize the customer’s return on investment.
Develop success stories and case studies showcasing measurable impact.
Organize customer events and webinars to build a thriving, engaged user community.
Act as the voice of the customer internally — sharing insights, feedback, and best practices to influence product and sales strategy.
Partner with internal teams to continuously enhance the customer experience.
What You Bring
Proven experience managing enterprise‑level B2B customer relationships, including adoption, renewals, and expansion.
Strong understanding of customer success best practices in SaaS environments.
Excellent communication, presentation, and relationship‑building skills.
Data‑driven mindset with strong analytical and problem‑solving abilities.
Proficiency in CRM tools and digital collaboration platforms.
Fluency in Japanese highly preferred — bilingual ability is a strong advantage.
Experience in manufacturing tech or industrial SaaS is a plus.
Willingness to work onsite in Chicago and travel up to 50%.
Why You’ll Love This Role
Play a foundational role in building and scaling a customer success organization in a high‑growth SaaS company.
Gain hands‑on experience across the full customer lifecycle — onboarding, adoption, and expansion.
Collaborate with visionary leaders and cross‑functional teams who value your input.
Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.
Compensation & Benefits
On‑Target Earnings: $75,000–$150,000, depending on experience.
Comprehensive Health Benefits: 100% employer‑paid medical, dental, and vision coverage.
401(k) with 4% company match from day one.
Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
Stock Options: Share in the company’s success and growth.
Professional Growth: Access to training, conferences, and learning programs.
Vibrant Culture: Company lunches, social events, and a supportive team environment.
If you’re a relationship‑driven professional who loves empowering customers and driving business impact — we’d love to meet you! To apply please email resume to htakmai@pasona.com.
#J-18808-Ljbffr
Location: Chicago, IL
On-Target Earnings: $75,000–$150,000, depending on experience.
Job Description We’re looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey — from onboarding to growth — and help leading manufacturers transform their operations through data‑driven SaaS solutions.
What You’ll Do
Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
Deliver engaging, persona‑based training that simplifies technical information for users at all levels.
Build strong, trust‑based relationships with key stakeholders — from operators to executive sponsors.
Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.
Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
Identify upsell and expansion opportunities that maximize the customer’s return on investment.
Develop success stories and case studies showcasing measurable impact.
Organize customer events and webinars to build a thriving, engaged user community.
Act as the voice of the customer internally — sharing insights, feedback, and best practices to influence product and sales strategy.
Partner with internal teams to continuously enhance the customer experience.
What You Bring
Proven experience managing enterprise‑level B2B customer relationships, including adoption, renewals, and expansion.
Strong understanding of customer success best practices in SaaS environments.
Excellent communication, presentation, and relationship‑building skills.
Data‑driven mindset with strong analytical and problem‑solving abilities.
Proficiency in CRM tools and digital collaboration platforms.
Fluency in Japanese highly preferred — bilingual ability is a strong advantage.
Experience in manufacturing tech or industrial SaaS is a plus.
Willingness to work onsite in Chicago and travel up to 50%.
Why You’ll Love This Role
Play a foundational role in building and scaling a customer success organization in a high‑growth SaaS company.
Gain hands‑on experience across the full customer lifecycle — onboarding, adoption, and expansion.
Collaborate with visionary leaders and cross‑functional teams who value your input.
Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.
Compensation & Benefits
On‑Target Earnings: $75,000–$150,000, depending on experience.
Comprehensive Health Benefits: 100% employer‑paid medical, dental, and vision coverage.
401(k) with 4% company match from day one.
Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
Stock Options: Share in the company’s success and growth.
Professional Growth: Access to training, conferences, and learning programs.
Vibrant Culture: Company lunches, social events, and a supportive team environment.
If you’re a relationship‑driven professional who loves empowering customers and driving business impact — we’d love to meet you! To apply please email resume to htakmai@pasona.com.
#J-18808-Ljbffr