Senior Director, Labor and Employee Relations

About Zum: Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting‑edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much‑needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.

Who You Are: Reporting to our Chief People Officer, this People Leader will play a critical role in building and leading our Labor and Employee Relations function at Zūm. This role will work with our field locations across 15 states and counting. You will have deep knowledge of how to handle delicate and sensitive employee matters paired with a unique ability to navigate the complexities of Zūm’s business.

This role can be based remotely and will require regular travel to our different locations across the United States. Experience working in a multi‑state and unionized environment is a must‑have.

What You’ll Do: Labor Relations

Drive Zum’s national Labor Relations Strategy: Develop and implement a

comprehensive employee and labor relations strategy

that aligns with the organization's mission, values, and legal requirements across multiple jurisdictions

Demonstrated ability in complex labor negotiations and experience as

first chair negotiator

Manages union contracts

and is responsible for developing and maintaining

relationships with union leadership and agents

Prepares and

negotiates initial and renewal labor agreements

in accordance with line of business and corporate mandates

Working knowledge and interpretation of the National Labor Relations Act

Represent the Company in arbitrations and before the National Labor Relations Board

Effectively

respond to union organizing activity

and train managers on employee relations matters including card check neutrality (CCN) campaigns

Prepares for and assists Operations, regional leadership and

HR

in dealing with potential labor disputes, strikes, work stoppages and other concerted activity

Prepares and distributes contract settlement summaries to operations managers, HR partners and regional leadership

Collaborates with other departments including HR, Operations, Finance, Security, Corporate Communications, Legal and Compliance

Employee Relations and Grievances

Advise and assist HR and Operations on complex unionized employee investigations; ensuring adherence to the CBA, and compliance with federal, state, and local laws and regulations

Manages complex situations, in partnership with Operations and HR, relating to union grievances, labour disputes, past precedences, and other unique employment issues with bargained for employees

Partners with Operations, HR, and Legal to review and respond to grievances, legal charges, and other formal communication to union representatives

Policy Development: Collaborate with Operations and HR leadership to develop, update, and enforce policies and procedures related to employee and labor relations, ensuring they are culturally appropriate, legally compliant, and operate within the management rights of the CBA

Compliance: Monitor and interpret changes in Federal and State specific employment laws, labor laws and regulations; ensuring the organization's policies and practices remain compliant and adapt to emerging trends

Analysis & Reporting

Analyze labor costs, trends, and operational impact of contractual provisions

Provide executive summaries and recommendations to leadership on labor strategy, risk, and opportunities

Collaborate with finance and operations to forecast wage/benefit costs and budget impacts

What You Bring To Zūm:

Demonstrated business savvy to effectively communicate and work with other executives and leaders in support of achieving business goals

Deep understanding of the financial aspects of labor relations, including wage and benefits costs

Excellent organizational and interpersonal skills

Ability to manage competing priorities between multiple business units

Develops cost models for use during economic negotiations

Advanced facilitation, mediation, advocacy, and interpersonal skills to cope with conflicting points of view, function under pressure while demonstrating integrity, fair‑mindedness and a persuasive, confident persona

Labor and employee relations experience in a multi‑contract, multi‑union, complex environment

10-12 yrs of relevant experience

The target base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity or commissions. If you are a full time salaried employee or hourly worker we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation and more. The targeted pay range for the role in US CA is $292,000 - $328,500

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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