City and County of San Francisco
Senior Information Systems Engineer – Systems Specialty – City and County of San
City and County of San Francisco, San Francisco, California, United States, 94199
Company Description
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
Application Opening:
5/25/2022 Application Reposted:
11/06/2023* *Announcement reposted to reflect changes in the minimum qualifications. Application Deadline:
Continuous How to Apply: Applications for Senior Information Systems Engineer - Systems Specialty are only accepted through an online process. Visit
https://careers.sf.gov/interest/tech/
to begin the application process. Select “Apply Now” at the top of the job ad and follow instructions on the screen. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. Job Description Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include servers, mainframes, mini-computers, LANS, WANs, fabrics, storage arrays and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform. The 1043 Senior Systems Engineer is the advanced journey level in the Engineer series.
The class is distinguished from the journey level by the complexity and size of the systems or network supported. It is also distinguished from the Journey level by the amount of discretion exercised over technical issues, problems and resolutions, and that it possesses a significant level of specialized technical and functional expertise beyond that expected at the Journey level. This level is distinguished from the Principal level in that Senior level exercises no or limited supervisory responsibilities or the lower technical leadership displayed. Positions at this level require highly specialized knowledge, abilities, skills and experience and often exercise independent judgement in the performance of their duties. The Senior level formulates recommendations consistent with directives, policies, standards and regulations. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. The Senior has greater authority over assignments and decisions required to complete the work than lower-level classifications. Serves as a senior technical architect and systems integrator for large complex systems or networks. Essential Duties:
Leads the day-to-day operational support for server, storage or network infrastructures. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications. Leads in planning and implementing changes to infrastructure with the goal of enhancing performance. Performs complex storage and server data backup, data migration and disaster recovery operations. Performs complex software and operating system upgrades and track system licensing. Configures security settings or access permissions for groups and individuals. Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance. Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware. Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software. Works with Business Applications, vendors, consultants, contractors and IT personnel from other City Bureaus, Divisions and Departments. Provides technical guidance and assistance to other IS Engineers and IS Administrators. *This position may include additional duties as assigned.* Qualifications These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Education : An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Experience: Three (3) years of experience analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network. Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely-related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, you must provide a copy of your diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/how-verify-education-requirements . If experience verification is required, you must submit a letter from your employer on the employer's business letterhead stating your name, job title(s), dates of service in complete form (mm/dd/yy), a detailed description of duties performed and the verification letter must be signed by the employer or appropriate designee, such as a Human Resources Representative. Performance evaluations showing duties performed and dates of employment may also be submitted as verification documentation. Resumes are NOT verification. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Note:
Any applicant whose application is deemed not qualified may reapply after 1 month upon successfully meeting the minimum qualifications for the given specialty area. Note:
Falsifying one’s education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Additional Department Specific Requirements Positions with the San Francisco Airport Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period. The past ten (10) years of the candidate's employment will be verified. In addition, candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Customs Clearance: This position with the San Francisco Airport Commission requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Positions with the Sheriff’s Department Security clearance issued by the Sheriff’s Department is required prior to appointment of positions with Jail Health Services and must be maintained for continued employment. Positions with the Port Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment. Additionally, candidates must be insurable under the Port's automobile liability insurance policy. Insurability must be maintained throughout employment. Additional Information Supplemental Questionnaire: Applicants are required to complete a Supplemental Questionnaire as part of the online application process. The purpose of the Supplemental Questionnaire is to allow candidates to self-certify their qualifications for the position. Applicants must also complete the official application. Tech Engineer – Systems Core Exam (Weight: 100%) Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Systems Core Exam. Candidates will be sent a web link via email that will allow them to take the online Tech Engineer – Systems Core Exam that is designed to measure basic analytical and technical abilities associated with the target job. Note:
A passing score must be achieved on all examination components in order to be placed on the Eligible List. The hiring department may administer additional position-specific procedures to make final hiring decisions. Additional Information Regarding Employment with the City and County of San Francisco The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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5/25/2022 Application Reposted:
11/06/2023* *Announcement reposted to reflect changes in the minimum qualifications. Application Deadline:
Continuous How to Apply: Applications for Senior Information Systems Engineer - Systems Specialty are only accepted through an online process. Visit
https://careers.sf.gov/interest/tech/
to begin the application process. Select “Apply Now” at the top of the job ad and follow instructions on the screen. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. Job Description Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include servers, mainframes, mini-computers, LANS, WANs, fabrics, storage arrays and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform. The 1043 Senior Systems Engineer is the advanced journey level in the Engineer series.
The class is distinguished from the journey level by the complexity and size of the systems or network supported. It is also distinguished from the Journey level by the amount of discretion exercised over technical issues, problems and resolutions, and that it possesses a significant level of specialized technical and functional expertise beyond that expected at the Journey level. This level is distinguished from the Principal level in that Senior level exercises no or limited supervisory responsibilities or the lower technical leadership displayed. Positions at this level require highly specialized knowledge, abilities, skills and experience and often exercise independent judgement in the performance of their duties. The Senior level formulates recommendations consistent with directives, policies, standards and regulations. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. The Senior has greater authority over assignments and decisions required to complete the work than lower-level classifications. Serves as a senior technical architect and systems integrator for large complex systems or networks. Essential Duties:
Leads the day-to-day operational support for server, storage or network infrastructures. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications. Leads in planning and implementing changes to infrastructure with the goal of enhancing performance. Performs complex storage and server data backup, data migration and disaster recovery operations. Performs complex software and operating system upgrades and track system licensing. Configures security settings or access permissions for groups and individuals. Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance. Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware. Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software. Works with Business Applications, vendors, consultants, contractors and IT personnel from other City Bureaus, Divisions and Departments. Provides technical guidance and assistance to other IS Engineers and IS Administrators. *This position may include additional duties as assigned.* Qualifications These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Education : An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Experience: Three (3) years of experience analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network. Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely-related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, you must provide a copy of your diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at
http://sfdhr.org/how-verify-education-requirements . If experience verification is required, you must submit a letter from your employer on the employer's business letterhead stating your name, job title(s), dates of service in complete form (mm/dd/yy), a detailed description of duties performed and the verification letter must be signed by the employer or appropriate designee, such as a Human Resources Representative. Performance evaluations showing duties performed and dates of employment may also be submitted as verification documentation. Resumes are NOT verification. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Note:
Any applicant whose application is deemed not qualified may reapply after 1 month upon successfully meeting the minimum qualifications for the given specialty area. Note:
Falsifying one’s education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Additional Department Specific Requirements Positions with the San Francisco Airport Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to provide a complete employment history for the past ten (10) years and an explanation of all gaps in employment during that period. The past ten (10) years of the candidate's employment will be verified. In addition, candidates will be required to undergo a criminal history check, including FBI fingerprints, in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Customs Clearance: This position with the San Francisco Airport Commission requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Positions with the Sheriff’s Department Security clearance issued by the Sheriff’s Department is required prior to appointment of positions with Jail Health Services and must be maintained for continued employment. Positions with the Port Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment. Additionally, candidates must be insurable under the Port's automobile liability insurance policy. Insurability must be maintained throughout employment. Additional Information Supplemental Questionnaire: Applicants are required to complete a Supplemental Questionnaire as part of the online application process. The purpose of the Supplemental Questionnaire is to allow candidates to self-certify their qualifications for the position. Applicants must also complete the official application. Tech Engineer – Systems Core Exam (Weight: 100%) Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Systems Core Exam. Candidates will be sent a web link via email that will allow them to take the online Tech Engineer – Systems Core Exam that is designed to measure basic analytical and technical abilities associated with the target job. Note:
A passing score must be achieved on all examination components in order to be placed on the Eligible List. The hiring department may administer additional position-specific procedures to make final hiring decisions. Additional Information Regarding Employment with the City and County of San Francisco The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr