T-Mobile
At T-Mobile, we prioritize YOU! Our comprehensive Total Rewards Package ensures that employees receive the same level of care we extend to our customers. Every team member enjoys a competitive salary and compensation package, including opportunities for wealth building through our annual stock grant and employee stock purchase plan, alongside access to free, year-round money coaches. Join us, and be a part of a team that is UNSTOPPABLE!
As a Mobile Associate, you will be vital in bringing the T-Mobile brand to life. As a brand ambassador, you will cultivate excitement around our products and services, engaging with customers in a fast-paced environment where technology innovations and customer needs continuously evolve. You will forge significant connections with our customers and build exceptional relationships, unmatched across the wireless industry, through educating and recommending the best device and service solutions for them.
This is an exciting learning role focused on building skills in preparation for a promotion to Mobile Expert. Here’s what you can expect in this role:
Assist customers in continuing their shopping journey seamlessly, whether they're online or in-store.
Identify individual needs and provide hands-on demonstrations of the latest technology.
Engage in side-by-side selling to provide personalized solutions, including unique accessories and cutting-edge IoT devices.
Handle service and sales needs with integrity and compassion.
Utilize digital tools to enhance interactions, showcasing our superior coverage and services.
Participate in training to become proficient in T-Mobile's in-store experience and sales processes.
Establish partnerships with colleagues across different channels to create an exceptional customer experience.
Support team initiatives and foster an inclusive work environment.
Education Requirements:
High School Diploma or GED (Required). Experience Requirements:
Minimum of 6 months customer service and/or sales experience, preferably in a retail setting (Required). Key Attributes: Passionate about providing exceptional customer experiences and connecting with others. Competitive spirit with a track record of success in a fast-paced sales environment. Willingness to collaborate with peers and store leaders while learning and sharing ideas. Adept at balancing customer satisfaction with performance goals. Additional Information:
Must be at least 18 years old and legally authorized to work in the United States. This position does not require travel. In this role, you'll start with an hourly base pay of $17.50, plus $5.00 per hour in training pay. After successfully completing training within the first 90 days, you will promote to Mobile Expert and become eligible for an annual incentive target of $18,000, with actual incentives varying based on performance and full-time status. Every T-Mobile employee is guaranteed to earn $20/hour, including base pay and incentives, and qualifies for an Annual Stock Grant. Benefits:
T-Mobile offers a wide range of benefits for both full-time and part-time employees. Enjoy medical, dental, and vision insurance, a flexible spending account, 401(k) plans, employee stock grants, paid time off, and over 12 paid holidays. Additional perks include family benefits, tuition assistance, childcare subsidies, and much more. Explore T-Mobile's incredible benefits to see how we can support you! Career Growth:
T-Mobile encourages career advancement and development. With us, you’ll find multiple paths to grow and succeed. By applying for this role, you will be investing in your professional journey, embodying our core values, and striving for greatness. T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and do not tolerate discrimination or harassment based on any protected characteristic. If you require accommodations during the application or interview process due to a disability, please inform us so that we can assist you.
High School Diploma or GED (Required). Experience Requirements:
Minimum of 6 months customer service and/or sales experience, preferably in a retail setting (Required). Key Attributes: Passionate about providing exceptional customer experiences and connecting with others. Competitive spirit with a track record of success in a fast-paced sales environment. Willingness to collaborate with peers and store leaders while learning and sharing ideas. Adept at balancing customer satisfaction with performance goals. Additional Information:
Must be at least 18 years old and legally authorized to work in the United States. This position does not require travel. In this role, you'll start with an hourly base pay of $17.50, plus $5.00 per hour in training pay. After successfully completing training within the first 90 days, you will promote to Mobile Expert and become eligible for an annual incentive target of $18,000, with actual incentives varying based on performance and full-time status. Every T-Mobile employee is guaranteed to earn $20/hour, including base pay and incentives, and qualifies for an Annual Stock Grant. Benefits:
T-Mobile offers a wide range of benefits for both full-time and part-time employees. Enjoy medical, dental, and vision insurance, a flexible spending account, 401(k) plans, employee stock grants, paid time off, and over 12 paid holidays. Additional perks include family benefits, tuition assistance, childcare subsidies, and much more. Explore T-Mobile's incredible benefits to see how we can support you! Career Growth:
T-Mobile encourages career advancement and development. With us, you’ll find multiple paths to grow and succeed. By applying for this role, you will be investing in your professional journey, embodying our core values, and striving for greatness. T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and do not tolerate discrimination or harassment based on any protected characteristic. If you require accommodations during the application or interview process due to a disability, please inform us so that we can assist you.