Buck Mason
At Buck Mason, we’re committed to providing our customers with an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results‑oriented, self‑directed and strategic customer advocate who is obsessed with creating a unique interaction between each customer and the Buck Mason brand.
Base pay range
$18.00/hr – $22.00/hr You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e‑commerce industry. Responsibilities
Serve as the first contact and on‑call resource for all customers via phone, e‑mail and live chat Quickly and accurately problem‑solve for any customer deliveries, transactions and experiences that don’t go 100 % as planned Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customer’s needs Use Excel and Google Sheets to track and analyze data for routine problem orders Analyze appropriate metrics for measuring customer experience, engagement and satisfaction Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible Partner with leadership team to create and execute new policies, procedures and client retention initiatives Qualifications
Strong leadership, organizational, administrative and project management skills A creative problem solver who looks for new solutions versus the status quo Flexible and resilient, comfortable with ambiguity and adaptable to a fast‑changing environment Has a strong command of grammar – the difference between “you’re” and “your” matters to you Looking for passionate academics who want to grow with us Ability to work on‑site at our Los Angeles office What We Offer
Health, dental & vision insurance Fitness & wellness benefits 401(k) retirement savings plan with company matching Quarterly clothing allowance Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard‑wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared‑down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason’s retail footprint extends from sea to sea, through e‑commerce and brick‑and‑mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more. Seniority level
Not Applicable Employment type
Full‑time Job function
Other Industries
Retail Apparel and Fashion
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$18.00/hr – $22.00/hr You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e‑commerce industry. Responsibilities
Serve as the first contact and on‑call resource for all customers via phone, e‑mail and live chat Quickly and accurately problem‑solve for any customer deliveries, transactions and experiences that don’t go 100 % as planned Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customer’s needs Use Excel and Google Sheets to track and analyze data for routine problem orders Analyze appropriate metrics for measuring customer experience, engagement and satisfaction Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible Partner with leadership team to create and execute new policies, procedures and client retention initiatives Qualifications
Strong leadership, organizational, administrative and project management skills A creative problem solver who looks for new solutions versus the status quo Flexible and resilient, comfortable with ambiguity and adaptable to a fast‑changing environment Has a strong command of grammar – the difference between “you’re” and “your” matters to you Looking for passionate academics who want to grow with us Ability to work on‑site at our Los Angeles office What We Offer
Health, dental & vision insurance Fitness & wellness benefits 401(k) retirement savings plan with company matching Quarterly clothing allowance Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard‑wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared‑down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason’s retail footprint extends from sea to sea, through e‑commerce and brick‑and‑mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more. Seniority level
Not Applicable Employment type
Full‑time Job function
Other Industries
Retail Apparel and Fashion
#J-18808-Ljbffr