PNC
Business Center Assistant Manager – PNC
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Center Assistant Manager within PNC's Retail organization, you will be based in Timonium, MD at the Timonium branch.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on‑boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Influences a range of eco‑system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well‑being. Leads effective problem resolution.
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
PNC Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Fundamental Expectations of Our People Managers
Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values – Role models our values with transparency and courage.
Enable Change – Takes action to drive change and innovation that will transform our business.
Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications Preferred Skills:
Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results‑Oriented
Competencies:
Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.
Work Experience:
Typically requires 3+ years of related experience. No university/college degree required, but related experience or product knowledge is necessary. Comparable education, certification(s), and experience (including military service) may be considered.
Education:
Associates
Certification:
No required certification(s).
Licenses:
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency Base Salary: $47,500.00 – $82,500.00 (may vary based on geographic location, market data and on individual skills, experience, and education). Incentive eligible with reward based on company, business and/or individual performance.
Application Window Generally posted for two business days from 09/18/2025, although may be longer with business discretion.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. Paid time off (including maternity/parental leave, paid holidays, occasional absence days, vacation days) varies by eligibility, career level, and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact in the email body. Call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only to the extent required to provide reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and the SAFE Act / FINRA, which prohibit hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Center Assistant Manager within PNC's Retail organization, you will be based in Timonium, MD at the Timonium branch.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on‑boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Influences a range of eco‑system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well‑being. Leads effective problem resolution.
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
PNC Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Fundamental Expectations of Our People Managers
Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values – Role models our values with transparency and courage.
Enable Change – Takes action to drive change and innovation that will transform our business.
Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications Preferred Skills:
Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results‑Oriented
Competencies:
Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling.
Work Experience:
Typically requires 3+ years of related experience. No university/college degree required, but related experience or product knowledge is necessary. Comparable education, certification(s), and experience (including military service) may be considered.
Education:
Associates
Certification:
No required certification(s).
Licenses:
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency Base Salary: $47,500.00 – $82,500.00 (may vary based on geographic location, market data and on individual skills, experience, and education). Incentive eligible with reward based on company, business and/or individual performance.
Application Window Generally posted for two business days from 09/18/2025, although may be longer with business discretion.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. Paid time off (including maternity/parental leave, paid holidays, occasional absence days, vacation days) varies by eligibility, career level, and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact in the email body. Call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only to the extent required to provide reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the FDIA and the SAFE Act / FINRA, which prohibit hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr