Aimbridge Hospitality
DoubleTree Boston North Shore - Group Reservations Coordinator
Aimbridge Hospitality, Danvers, Massachusetts, us, 01923
DoubleTree Boston North Shore - Group Reservations Coordinator Address 50 Ferncroft Rd, Danvers, MA, 01923 Compensation $26.00/hour
Job Description The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
QUALIFICATIONS:
High School graduate or G.E.D. equivalent.
Six months reservations experience in the hospitality industry
Knowledge of Outlook, MS Word, and Excel required.
Experience with Group Sales computer systems including Delphi and SMS
Occasional evening and weekend work to meet deadlines.
Capable of using multiple systems at the same time
Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
Flexibility and adaptability to a dynamic, evolving environment
JOB RESPONSIBILITIES:
Keep updated files on all upcoming groups upon receipt of turnover.
Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
Process travel agent commissions.
Act as liaison between group and central reservations.
Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
Manually assign specific accommodations based upon feature and/or location requests.
Provide reservation and pick up reports upon request.
Cross reference Group resumes with system information and ensure accuracy.
Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person).
Review no shows from previous night and make corrections as needed.
Assist accounting in verifying and correcting group guest’s folios.
Ensure all group functions and audits are completed in an accurate and timely fashion.
Communicate effectively communicate with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner.
Performs other duties as assigned by hotel/department leadership.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION: #N/A
Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number By checking this box, I agree to receive texts from Fountain sent on behalf of Aimbridge Hospitality regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service .
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Job Description The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
QUALIFICATIONS:
High School graduate or G.E.D. equivalent.
Six months reservations experience in the hospitality industry
Knowledge of Outlook, MS Word, and Excel required.
Experience with Group Sales computer systems including Delphi and SMS
Occasional evening and weekend work to meet deadlines.
Capable of using multiple systems at the same time
Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
Flexibility and adaptability to a dynamic, evolving environment
JOB RESPONSIBILITIES:
Keep updated files on all upcoming groups upon receipt of turnover.
Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
Process travel agent commissions.
Act as liaison between group and central reservations.
Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
Manually assign specific accommodations based upon feature and/or location requests.
Provide reservation and pick up reports upon request.
Cross reference Group resumes with system information and ensure accuracy.
Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services Coordinator (Via phone if not available to attend in person).
Review no shows from previous night and make corrections as needed.
Assist accounting in verifying and correcting group guest’s folios.
Ensure all group functions and audits are completed in an accurate and timely fashion.
Communicate effectively communicate with Call Center Manager, Business Analyst, Sales Manager, and Conference Services Coordinator, and group meeting planner.
Performs other duties as assigned by hotel/department leadership.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION: #N/A
Start Your Application First Name (Legal) Last Name (Legal) Email Phone Number By checking this box, I agree to receive texts from Fountain sent on behalf of Aimbridge Hospitality regarding my application process or retainment. Message & data rates may apply. Message frequency varies. Text HELP for more information or STOP to opt-out at any time. View our Privacy Policy and Terms of Services. By checking this box, I agree to receive calls regarding my application or retainment. This page is protected by Cloudflare Turnstile. Your use of Fountain is governed by our Privacy Policy and Terms of Service .
#J-18808-Ljbffr