IPTA
Entry Level Service Desk Specialist
Location: Redstone Arsenal/Huntsville, AL
IPTA’s Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team The Entry Level Service Desk Specialist will provide help desk support for users and Tier 1 and 2 level technical support to the Army Aviation and Missile Center (AvMC) Enterprise as needed. The Specialist will ensure all support requests initiated by end-users outside of the ASC end‑user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face‑to‑face contact. The Specialist will also provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies.
Responsibilities
Provide help desk support for users
Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed
Ensure all support requests initiated by end-users outside of the ASC end‑user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face‑to‑face contact
Accurately log all service requests not received through the ASC end‑user portal into the ASC service management system
Provide technical assistance support to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
Provide technical guidance in the utilization of computer hardware and software (installation, operation, troubleshooting)
Provide expertise in the software and hardware used by the Government and resolve issues as needed
Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues
Provide expertise with account management – provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when changes arise
Support desktop applications: MS Office, Adobe, JAVA and similar; support mobile devices including technical support, guidance, utilization, troubleshooting, training
Support printer installation and configuration; common access card (CAC) release printing; security management to ensure protection for Federal systems
Support configuration of new devices and sustainment of existing devices while adhering to DoD Mobility Unclassified Capability (DMUC) policies
Requirements
High school diploma or higher
Strong communication and organizational skills
No experience necessary – will train
Active CompTIA Security+ certification or ability to obtain within 4 months
Must be able to obtain a security clearance (U.S. citizen)
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Defense and Space Manufacturing
EEO Statement IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, returns from lay‑off, terminations, and social and recreational programs on the principles of equal employment opportunity.
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IPTA’s Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team The Entry Level Service Desk Specialist will provide help desk support for users and Tier 1 and 2 level technical support to the Army Aviation and Missile Center (AvMC) Enterprise as needed. The Specialist will ensure all support requests initiated by end-users outside of the ASC end‑user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face‑to‑face contact. The Specialist will also provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies.
Responsibilities
Provide help desk support for users
Provide Tier 1 and 2 level technical support to the AvMC Enterprise as needed
Ensure all support requests initiated by end-users outside of the ASC end‑user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face‑to‑face contact
Accurately log all service requests not received through the ASC end‑user portal into the ASC service management system
Provide technical assistance support to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
Provide technical guidance in the utilization of computer hardware and software (installation, operation, troubleshooting)
Provide expertise in the software and hardware used by the Government and resolve issues as needed
Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues
Provide expertise with account management – provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when changes arise
Support desktop applications: MS Office, Adobe, JAVA and similar; support mobile devices including technical support, guidance, utilization, troubleshooting, training
Support printer installation and configuration; common access card (CAC) release printing; security management to ensure protection for Federal systems
Support configuration of new devices and sustainment of existing devices while adhering to DoD Mobility Unclassified Capability (DMUC) policies
Requirements
High school diploma or higher
Strong communication and organizational skills
No experience necessary – will train
Active CompTIA Security+ certification or ability to obtain within 4 months
Must be able to obtain a security clearance (U.S. citizen)
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Defense and Space Manufacturing
EEO Statement IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, returns from lay‑off, terminations, and social and recreational programs on the principles of equal employment opportunity.
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