Fay Servicing
Join Us on Our Journey
Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.
We are currently looking for a Senior Business Strategy Manager to join our team.
Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended processes and technology enhancements, and solutions, and present them for consideration.
This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.
Qualifications include:
Bachelor’s degree in business or related field, or commensurate experience required
10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision
Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
Ability to understand and document processes, and have a high level of problem-solving, process improvement, and product management skills
Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
High learning agility with the ability to learn and integrate multiple variables, make connections, and identify/ implement successful solutions
Demonstrated leadership skills to lead in both formal and matrixed environments
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
Proven analytical and organizational skills
Strong interpersonal skills
Collaborative work style; high team orientation
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Professional maturity, integrity, and the ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Submit Your Resume to Learn More Featured Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $130,000.00-$135,000.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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We are currently looking for a Senior Business Strategy Manager to join our team.
Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended processes and technology enhancements, and solutions, and present them for consideration.
This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.
Qualifications include:
Bachelor’s degree in business or related field, or commensurate experience required
10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision
Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
Ability to understand and document processes, and have a high level of problem-solving, process improvement, and product management skills
Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
High learning agility with the ability to learn and integrate multiple variables, make connections, and identify/ implement successful solutions
Demonstrated leadership skills to lead in both formal and matrixed environments
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
Proven analytical and organizational skills
Strong interpersonal skills
Collaborative work style; high team orientation
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Professional maturity, integrity, and the ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Submit Your Resume to Learn More Featured Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $130,000.00-$135,000.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr