EōS Fitness
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Operations Manager
role at
EōS Fitness . EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We operate with the core values of Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.
Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information our members, guests, and staff.
Responsibilities
Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to members’ needs and concerns, and providing clear and helpful responses.
Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
Provide constructive feedback to staff members on their performance, using clear and specific language to highlight strengths and areas for improvement.
Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.
Qualifications
2‑3 years of operations management experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
3‑4 years of customer service experience.
Prior experience or strong interest in the fitness industry is a plus.
Excellent relationship building and influencing skills with people at all levels.
Strong detail orientation; systematic and thorough problem‑solving approach; good time‑management, organizational, and record‑keeping skills.
Excellent MS Office skills.
Embraces our Core Values.
Requirements
Must successfully pass background check.
CPR certification required within 30 days of hire.
Must be intimately knowledgeable and up to date on all current company policies and SOPs.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate company computer systems for document preparation, data entry, and report reading.
Ability to bend routinely and repetitively to lift more than 40 lbs.
Pay Range $68,640—$76,000 USD
Benefits and Perks
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and one family member.
Discounted personal training and merchandise—including supplements.
Employee referral program.
Daily pay: access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, Employee Assistant Program, and pet insurance.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Benefits based on tenure and full‑time vs part‑time status.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected status.
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Operations Manager
role at
EōS Fitness . EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We operate with the core values of Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.
Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information our members, guests, and staff.
Responsibilities
Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to members’ needs and concerns, and providing clear and helpful responses.
Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
Provide constructive feedback to staff members on their performance, using clear and specific language to highlight strengths and areas for improvement.
Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.
Qualifications
2‑3 years of operations management experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
3‑4 years of customer service experience.
Prior experience or strong interest in the fitness industry is a plus.
Excellent relationship building and influencing skills with people at all levels.
Strong detail orientation; systematic and thorough problem‑solving approach; good time‑management, organizational, and record‑keeping skills.
Excellent MS Office skills.
Embraces our Core Values.
Requirements
Must successfully pass background check.
CPR certification required within 30 days of hire.
Must be intimately knowledgeable and up to date on all current company policies and SOPs.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate company computer systems for document preparation, data entry, and report reading.
Ability to bend routinely and repetitively to lift more than 40 lbs.
Pay Range $68,640—$76,000 USD
Benefits and Perks
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and one family member.
Discounted personal training and merchandise—including supplements.
Employee referral program.
Daily pay: access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, Employee Assistant Program, and pet insurance.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Benefits based on tenure and full‑time vs part‑time status.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected status.
#J-18808-Ljbffr