Ross Stores, Inc.
Join to apply for the Area Supervisor role at Ross Stores, Inc.
Be among the first 25 applicants – 2 weeks ago.
Our Values and Team Experience Our values start with our people. Join a team that values you! Ross is a leading off‑price retail chain with over 2,200 stores, a strong track record of success and growth, and a focus on providing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings—all while delivering a fun and exciting treasure hunt experience.
As Part of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger, striving to be a positive force in our community.
Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets (New York City, Los Angeles, Boston) and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities for our teams.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the Manager on Duty. You will open and close the store, supervise associates, maintain a friendly environment, ensure proper merchandise presentation, maintain a clean work area, and execute company operational processes as required.
Essential Functions Maintaining Safe & Secure Environments
Understand that safety is the highest priority and practice safe behaviors in everything you do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to store leadership.
Secure the building, including entrance/exit control, EAS device daily checks, cash office security, armored carrier pick‑ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Ensure customer safety, including accident prevention, reporting, and emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the company dress code. Ensure all associates adhere to the dress code.
Keep all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.
Receive merchandise truck when needed and process all merchandise with a sense of urgency.
Process all non‑merchandise inbound deliveries (signs, supplies, special deliveries, etc.).
Maintain cleanliness and organization of all stockrooms.
Help deliver and place merchandise on the sales floor when processed.
Ensure any back‑stock is secured and processed per company policy.
Manage merchandising of department, including back stock.
Reduce loss due to damage.
Ensure compliance with monthly presentation guidelines in assigned area.
Manage floor moves and signing, including promotional signing as needed.
Handle re‑wraps as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program and be responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, engaging with customers and associates, and heightened loss prevention awareness.
Demonstrate integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, credit card information, and merchandise.
Maintain the Public View Monitor system properly.
Conduct “Code 50” package inspections.
Execute all company best practices and maximize productivity by minimizing steps and touches.
Front End Supervision and Operations
Execute company best practices and maximize productivity by minimizing steps and extra touches. Ensure associates are executing to company standards at the front end.
Maintain pace, energy, and presence at the front end, managing the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
Control retail associates’ break schedules for backups, lunches, and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the front end area.
Ensure go‑backs are expedited, properly scanned, security‑tagged, and ticketed.
Teach all associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean the fitting rooms.
Audit and account for all fitting room garment tags per company policy.
Ensure go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nabbed, and security‑tagged as needed.
Administrative Duties Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted per company policy.
Control and manage front‑end operations when needed, adhering to policies and procedures for refunds, associate purchase approvals, securing tills, cash in safe, register paid outs/ins, void approvals, register media, and break schedules.
Handle payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Perform other duties as assigned by the store manager.
Competencies
Manage work processes.
Business acumen.
Plan, align, and prioritize.
Build talent.
Collaborate.
Lead by example.
Communicate effectively.
Ensure accountability & execution.
Qualifications and Required Skills
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers, and PC as required.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lb.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Associates who work stockroom shifts: ability to regularly push, pull, and lift more than 20 lb.
Supervisory Responsibilities Retail associates.
Stockroom leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Be among the first 25 applicants – 2 weeks ago.
Our Values and Team Experience Our values start with our people. Join a team that values you! Ross is a leading off‑price retail chain with over 2,200 stores, a strong track record of success and growth, and a focus on providing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings—all while delivering a fun and exciting treasure hunt experience.
As Part of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger, striving to be a positive force in our community.
Corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets (New York City, Los Angeles, Boston) and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities for our teams.
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision of the store when functioning as the Manager on Duty. You will open and close the store, supervise associates, maintain a friendly environment, ensure proper merchandise presentation, maintain a clean work area, and execute company operational processes as required.
Essential Functions Maintaining Safe & Secure Environments
Understand that safety is the highest priority and practice safe behaviors in everything you do.
Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to store leadership.
Secure the building, including entrance/exit control, EAS device daily checks, cash office security, armored carrier pick‑ups, and register area.
Remove clutter and ensure safe, clear egress to emergency exits.
Ensure customer safety, including accident prevention, reporting, and emergency procedures.
Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.
Customer Service
Treat all customers, associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the company dress code. Ensure all associates adhere to the dress code.
Keep all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.
Receive merchandise truck when needed and process all merchandise with a sense of urgency.
Process all non‑merchandise inbound deliveries (signs, supplies, special deliveries, etc.).
Maintain cleanliness and organization of all stockrooms.
Help deliver and place merchandise on the sales floor when processed.
Ensure any back‑stock is secured and processed per company policy.
Manage merchandising of department, including back stock.
Reduce loss due to damage.
Ensure compliance with monthly presentation guidelines in assigned area.
Manage floor moves and signing, including promotional signing as needed.
Handle re‑wraps as needed.
Loss Prevention
Understand and comply with the Loss Prevention Awareness Program and be responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, engaging with customers and associates, and heightened loss prevention awareness.
Demonstrate integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, credit card information, and merchandise.
Maintain the Public View Monitor system properly.
Conduct “Code 50” package inspections.
Execute all company best practices and maximize productivity by minimizing steps and touches.
Front End Supervision and Operations
Execute company best practices and maximize productivity by minimizing steps and extra touches. Ensure associates are executing to company standards at the front end.
Maintain pace, energy, and presence at the front end, managing the line to expedite customer wait time.
Train and coach associates on cash registers, shortage control policies, and other front‑end procedures to meet friendly and productivity standards.
Control retail associates’ break schedules for backups, lunches, and breaks.
Ensure all equipment is working properly.
Maintain proper supplies and recovery for the front end area.
Ensure go‑backs are expedited, properly scanned, security‑tagged, and ticketed.
Teach all associates the “Scan and Bag” best practice.
Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Maintain and clean the fitting rooms.
Audit and account for all fitting room garment tags per company policy.
Ensure go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nabbed, and security‑tagged as needed.
Administrative Duties Assigned by Store Manager
Ensure cash pulls and bank deposits are conducted per company policy.
Control and manage front‑end operations when needed, adhering to policies and procedures for refunds, associate purchase approvals, securing tills, cash in safe, register paid outs/ins, void approvals, register media, and break schedules.
Handle payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Perform other duties as assigned by the store manager.
Competencies
Manage work processes.
Business acumen.
Plan, align, and prioritize.
Build talent.
Collaborate.
Lead by example.
Communicate effectively.
Ensure accountability & execution.
Qualifications and Required Skills
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers, and PC as required.
Ability to spend up to 100 % of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lb.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Associates who work stockroom shifts: ability to regularly push, pull, and lift more than 20 lb.
Supervisory Responsibilities Retail associates.
Stockroom leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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