United Surgical Partners International, Inc
USPI Manager, Operations Excellence - Hybrid/must reside in St. Louis, MO
United Surgical Partners International, Inc, Saint Louis, Missouri, United States, 63146
USPI Manager, Operations Excellence – Hybrid / Must reside in St. Louis, MO
Join to apply for the USPI Manager, Operations Excellence – Hybrid/must reside in St. Louis, MO role at United Surgical Partners International, Inc.
The Manager, Operations Excellence is responsible for ensuring center operations meets USPI’s gold standard processes, practices and customer service levels to deliver USPI’s differentiated value proposition. This role will conduct comprehensive reviews, including stakeholder feedback, to prioritize and develop continuous improvement action plans by center to enhance overall operational effectiveness. The Manager will also provide in‑person training and education to facility staff to support consistent adoption of best practices. Additionally, the role will provide recommendations to regional and corporate leadership on performance improvement initiatives and required resources. The Manager will demonstrate a commitment to quality, safety, compliance and patient experience, aligned with USPI’s operating expectations.
The ideal candidate will have a proven track record of identifying operational improvement opportunities and delivering on core responsibilities to support organizational goals. The Manager should possess strong project‑management skills, be highly organized and detail‑oriented, and capable of working independently. This exempt position often requires work outside normal business hours and travel.
Responsibilities and Expectations Growth and Physician Relationships
Engage with physicians for customer feedback on service levels to inform a continuous improvement plan specific to the center.
Apply analytical and observational skills to identify performance improvement opportunities related to scheduling, PAT, etc. to increase ease of accessing the center.
Promote USPI’s value proposition through transparent communication to support alignment and build stakeholder trust.
Operational Performance
Analyze operational metrics to uncover improvements in OR utilization, case scheduling, turnover times, cancellations, and staffing models.
Identify performance gaps relative to benchmarks and recommend best practices to improve efficiency and outcomes.
Collaborate cross‑functionally with internal USPI departments to support resource optimization, cost management and operational alignment.
Demonstrate accountability by following through on recommendations, monitoring trends and communicating impact to stakeholders.
Clinical, Quality and Safety
Evaluate clinical workflows and team dynamics to identify opportunities for improved quality, compliance and staff engagement.
Identify key drivers of staff turnover and provide insights to help facility leadership strengthen culture and retention.
Partner with clinical operations to promote accountability by recommending and tracking measurable KPIs and reinforcing high‑quality outcomes.
Travel
Expectation is 75% travel. Selected candidate must pass a Motor Vehicle Records check.
Qualifications Required Skills
Bachelor’s degree in healthcare administration, business, nursing or related field (equivalent experience considered). High school diploma/GED required.
Minimum of five years of experience in healthcare operations and business development, with at least three years in an ASC or surgical services environment.
Deep understanding of operating room workflows, compliance standards and performance benchmarks.
Proven ability to take ownership of projects and deliver measurable results.
Skilled in data analysis and interpretation, with the ability to provide actionable recommendations.
Strong communication skills with demonstrated ability to engage key stakeholders through verbal, written, presentation and digital formats.
Experience working effectively with C‑level executives, physicians, frontline staff and external partners.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Solid financial acumen and ability to explain business drivers and key performance metrics.
Strong mathematical aptitude to support reporting and analytical tasks.
Self‑motivated, highly organized and detail‑oriented with the ability to work independently.
Compensation
Pay: $98,592 – $157,664 annually. Compensation depends on location, qualifications and experience.
Position may be eligible for an Annual Incentive Plan bonus of 10%–25% depending on role level.
Management level positions may be eligible for sign‑on and relocation bonuses.
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The Manager, Operations Excellence is responsible for ensuring center operations meets USPI’s gold standard processes, practices and customer service levels to deliver USPI’s differentiated value proposition. This role will conduct comprehensive reviews, including stakeholder feedback, to prioritize and develop continuous improvement action plans by center to enhance overall operational effectiveness. The Manager will also provide in‑person training and education to facility staff to support consistent adoption of best practices. Additionally, the role will provide recommendations to regional and corporate leadership on performance improvement initiatives and required resources. The Manager will demonstrate a commitment to quality, safety, compliance and patient experience, aligned with USPI’s operating expectations.
The ideal candidate will have a proven track record of identifying operational improvement opportunities and delivering on core responsibilities to support organizational goals. The Manager should possess strong project‑management skills, be highly organized and detail‑oriented, and capable of working independently. This exempt position often requires work outside normal business hours and travel.
Responsibilities and Expectations Growth and Physician Relationships
Engage with physicians for customer feedback on service levels to inform a continuous improvement plan specific to the center.
Apply analytical and observational skills to identify performance improvement opportunities related to scheduling, PAT, etc. to increase ease of accessing the center.
Promote USPI’s value proposition through transparent communication to support alignment and build stakeholder trust.
Operational Performance
Analyze operational metrics to uncover improvements in OR utilization, case scheduling, turnover times, cancellations, and staffing models.
Identify performance gaps relative to benchmarks and recommend best practices to improve efficiency and outcomes.
Collaborate cross‑functionally with internal USPI departments to support resource optimization, cost management and operational alignment.
Demonstrate accountability by following through on recommendations, monitoring trends and communicating impact to stakeholders.
Clinical, Quality and Safety
Evaluate clinical workflows and team dynamics to identify opportunities for improved quality, compliance and staff engagement.
Identify key drivers of staff turnover and provide insights to help facility leadership strengthen culture and retention.
Partner with clinical operations to promote accountability by recommending and tracking measurable KPIs and reinforcing high‑quality outcomes.
Travel
Expectation is 75% travel. Selected candidate must pass a Motor Vehicle Records check.
Qualifications Required Skills
Bachelor’s degree in healthcare administration, business, nursing or related field (equivalent experience considered). High school diploma/GED required.
Minimum of five years of experience in healthcare operations and business development, with at least three years in an ASC or surgical services environment.
Deep understanding of operating room workflows, compliance standards and performance benchmarks.
Proven ability to take ownership of projects and deliver measurable results.
Skilled in data analysis and interpretation, with the ability to provide actionable recommendations.
Strong communication skills with demonstrated ability to engage key stakeholders through verbal, written, presentation and digital formats.
Experience working effectively with C‑level executives, physicians, frontline staff and external partners.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Solid financial acumen and ability to explain business drivers and key performance metrics.
Strong mathematical aptitude to support reporting and analytical tasks.
Self‑motivated, highly organized and detail‑oriented with the ability to work independently.
Compensation
Pay: $98,592 – $157,664 annually. Compensation depends on location, qualifications and experience.
Position may be eligible for an Annual Incentive Plan bonus of 10%–25% depending on role level.
Management level positions may be eligible for sign‑on and relocation bonuses.
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