Jamaica Hospital
Call Center Associates - Pre Hospital Care
Department: Pre-Hospital Care | Jamaica Hospital Medical Center - Queens, NY Work Schedule: On-Call Salary: $24.89/hr.
Jamaica Hospital Medical Center, a 404-bed, Level I Trauma Center, has been ranked among the top 5% in the nation for Clinical Excellence (Healthgrades 2020). We are dedicated to providing high-quality, cost-effective care to our diverse Queens community.
We are currently seeking On-Call Center Associates to join our 24-hour Call Center and support daily transportation coordination operations.
Role Overview:
As a Call Center Associate, you will oversee the daily operations of the Transportation Coordination Center, ensuring efficient patient movement and emergency response coordination.
Key Responsibilities: Assign daily work schedules and make real-time adjustments. Tracking driver status and responding to schedule changes. Implementing hospital disaster protocols and facilitating emergency communications. Receiving, processing, and coordinating emergent & non-emergent transport from hospital sites. Utilizing radio, cellular, and paging systems to coordinate transport needs. Arranging external transportation for staff as needed. Maintain logs, register, and computer records, to ensure accurate call documentation. Collecting, reviewing, and forwarding ambulance reports, Operating company vehicles when necessary. Tagged as: call center associate, per diem
Requirements
What You Bring:
Current NY State Emergency Medical Technician (EMT) Certification or Higher (Required) Valid New York State Driver's License (Required) High School Diploma or Equivalent (Required) Computer & Database Experience (Required) Healthcare Experience (Preferred) Strong Communication & Organizational Skills Ability to Work Under Pressure & Make Quick Decisions Knowledge of Medical Terminology & Office Procedures
Why Join Us?
Work in a Fast-Paced, High-Impact Role Support Critical Hospital Operations & Emergency Preparedness Gain Experience in Healthcare & Emergency Medical Services
Department: Pre-Hospital Care | Jamaica Hospital Medical Center - Queens, NY Work Schedule: On-Call Salary: $24.89/hr.
Jamaica Hospital Medical Center, a 404-bed, Level I Trauma Center, has been ranked among the top 5% in the nation for Clinical Excellence (Healthgrades 2020). We are dedicated to providing high-quality, cost-effective care to our diverse Queens community.
We are currently seeking On-Call Center Associates to join our 24-hour Call Center and support daily transportation coordination operations.
Role Overview:
As a Call Center Associate, you will oversee the daily operations of the Transportation Coordination Center, ensuring efficient patient movement and emergency response coordination.
Key Responsibilities: Assign daily work schedules and make real-time adjustments. Tracking driver status and responding to schedule changes. Implementing hospital disaster protocols and facilitating emergency communications. Receiving, processing, and coordinating emergent & non-emergent transport from hospital sites. Utilizing radio, cellular, and paging systems to coordinate transport needs. Arranging external transportation for staff as needed. Maintain logs, register, and computer records, to ensure accurate call documentation. Collecting, reviewing, and forwarding ambulance reports, Operating company vehicles when necessary. Tagged as: call center associate, per diem
Requirements
What You Bring:
Current NY State Emergency Medical Technician (EMT) Certification or Higher (Required) Valid New York State Driver's License (Required) High School Diploma or Equivalent (Required) Computer & Database Experience (Required) Healthcare Experience (Preferred) Strong Communication & Organizational Skills Ability to Work Under Pressure & Make Quick Decisions Knowledge of Medical Terminology & Office Procedures
Why Join Us?
Work in a Fast-Paced, High-Impact Role Support Critical Hospital Operations & Emergency Preparedness Gain Experience in Healthcare & Emergency Medical Services