BJC HealthCare
Senior Patient Service Representative - ENT
BJC HealthCare, St Louis, Missouri, United States
City/State:
Saint Louis, Missouri
Categories:
Support Services
Job Status:
Full-Time
Req ID
: 93053
Pay Range:
$15.40 - $25.56 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
Additional Information About the Role
Come join our team as a full-time Senior Patient Service Representative with
BJC Medical Group in ENT located in Creve Coeur
, this is a rare opportunity to join a great team!
Outpatient
40-Hours per week
Day Shift
Benefit Eligible
NO CALL, NO WEEKENDS, NO HOLIDAYS
Overview
BJC Medical Group
is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
Ballas ENT consultants is located on the campus of Missouri Baptist Medical Center located in Town & Country, Missouri. The medical practice specialized in Otolaryngology and Audiology.
Preferred Qualifications
Role Purpose
The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.
Responsibilities
Handles telephone calls from patients and staff; forwards calls requiring triage.
Performs receptionist duties with close attention to detail and professionalism.
Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
Provides training and support to both new & existing staff.
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Preferred Requirements
Experience
5-10 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
Saint Louis, Missouri
Categories:
Support Services
Job Status:
Full-Time
Req ID
: 93053
Pay Range:
$15.40 - $25.56 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)
Additional Information About the Role
Come join our team as a full-time Senior Patient Service Representative with
BJC Medical Group in ENT located in Creve Coeur
, this is a rare opportunity to join a great team!
Outpatient
40-Hours per week
Day Shift
Benefit Eligible
NO CALL, NO WEEKENDS, NO HOLIDAYS
Overview
BJC Medical Group
is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.
Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.
Ballas ENT consultants is located on the campus of Missouri Baptist Medical Center located in Town & Country, Missouri. The medical practice specialized in Otolaryngology and Audiology.
Preferred Qualifications
Role Purpose
The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.
Responsibilities
Handles telephone calls from patients and staff; forwards calls requiring triage.
Performs receptionist duties with close attention to detail and professionalism.
Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
Provides training and support to both new & existing staff.
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Preferred Requirements
Experience
5-10 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer