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Parks Toyota of Deland

Bilingual Customer Retention Rep.

Parks Toyota of Deland, Deland, Florida, us, 32723

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About Us What are we looking for? We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team. No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients.

We focus on building relationships that last and that starts with our employees. SUMMARY The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated. What We Offer

Opportunity for internal promotion and career growth with company

Competitive pay plan

401(k) retirement plan options

Full benefits including voluntary short and long term disability, dental, health, vision, medical

Responsibilities

Greet customers in service drive. Make sure they are happy and being helped

Plant seed with customers in person concerning upgrading to a newer vehicle

Enhance the sales process by demonstrating the vehicles features on the lot

Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle

Call next day's service appointments to plant seed for upgrading

Qualifications

Must have a clean & valid driver’s license

Must be willing to submit to a drug screen prior to employment

Enthusiastic with high energy throughout the workday

Outgoing and friendly, especially while handling objections

Quality customer service skills

Strong interpersonal and communications, in-person and over the phone

Persuasive and able to overcome customer objections

Proficient in basic business math including percentages

Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs

Persistent, competitive and good work ethic

Focuses on the customer’s needs to enhance dealership and personal sales

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