eTeam
Customer Service Representative
Onsite @ Claremont, NC
Duration: 05+ Months
Pay Rate: $17-$18.25/hr
Hours: 08:00 AM - 04:30 PM
Must Have: excellent communication skills written oral Intermediate Outlook, Excel, etc. Must be able to work in a team atmosphere Years of Experience: 0-3 years
Good to Have: SAP Knowledge- Preferred
Open to Recent College Graduate with SAP and Microsoft Experience
Day to Day: Assisting current customer service team with quotes and order status Request.
Summary : The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one's time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience: • High school diploma. • 0-2 years customer service related experience required.
Hours: 08:00 AM - 04:30 PM
Must Have: excellent communication skills written oral Intermediate Outlook, Excel, etc. Must be able to work in a team atmosphere Years of Experience: 0-3 years
Good to Have: SAP Knowledge- Preferred
Open to Recent College Graduate with SAP and Microsoft Experience
Day to Day: Assisting current customer service team with quotes and order status Request.
Summary : The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one's time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience: • High school diploma. • 0-2 years customer service related experience required.