Collabera
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Base pay range
$28.00/hr - $30.00/hr Direct message the job poster from Collabera Talent Specialist for Pharmaceutical | Scientific | Healthcare | Medical Device | Biotech | Functional - IT / Technical, Non IT Firms across U.S -…
About the Role: We are seeking a dedicated L2 Tech Support professional to join our team, with a focus on site migrations. This position requires working on-site five day a week at the customer location, delivering essential technical support and ensuring seamless operations. Pay Range:
$28- $30 Responsibilities: Provide break/fix support for desktops, laptops, and peripherals. Re-image devices and reinstall/configure applications as needed. Troubleshoot issues related to: Enterprise applications Coordinate with third-party vendors for: Escalations Hardware replacements Document issues and resolutions in the IT service management system. Support all local applications and escalate global application issues to the second-level support team. Manage PC installations, upgrades, and refreshes, ensuring user settings are preserved. Support: Network configuration Vendor coordination for printer setup/repairs Install and configure: Desktops Laptops Associated peripherals Provide onsite and remote technical assistance to end users. Manage the ticket queue to ensure timely resolution and closure within SLA timelines. Develop standard configuration documentation and procedures. Coordinate with: Level 3 support groups for enhanced service delivery Provide IT support for on-site or off-site events and meetings. Assist with disaster recovery and emergency response efforts. Understand and support: Active Directory DNS Group Policy Networking Firewall configurations Educational Qualifications: A degree or equivalent experience in Information Technology or a related field is preferred. Required Skill
: Strong understanding of: Basic LAN/WAN troubleshooting Proficiency in: Application software setup Software installations Familiarity with: Support needs Active Directory user/group management DNS, Group Policy, Networking, and Firewall support Experience in: 2nd-line technical support Incident and problem management Good knowledge of SLAs and ITIL processes Effective written and verbal communication skill Strong interpersonal skill for working with: End users Senior management Internal IT teams Project teams Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Referrals increase your chances of interviewing at Collabera by 2x Get notified about new Information Technology Support Specialist jobs in
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L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services
Grand Rapids, MI $49.00-$49.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$28.00/hr - $30.00/hr Direct message the job poster from Collabera Talent Specialist for Pharmaceutical | Scientific | Healthcare | Medical Device | Biotech | Functional - IT / Technical, Non IT Firms across U.S -…
About the Role: We are seeking a dedicated L2 Tech Support professional to join our team, with a focus on site migrations. This position requires working on-site five day a week at the customer location, delivering essential technical support and ensuring seamless operations. Pay Range:
$28- $30 Responsibilities: Provide break/fix support for desktops, laptops, and peripherals. Re-image devices and reinstall/configure applications as needed. Troubleshoot issues related to: Enterprise applications Coordinate with third-party vendors for: Escalations Hardware replacements Document issues and resolutions in the IT service management system. Support all local applications and escalate global application issues to the second-level support team. Manage PC installations, upgrades, and refreshes, ensuring user settings are preserved. Support: Network configuration Vendor coordination for printer setup/repairs Install and configure: Desktops Laptops Associated peripherals Provide onsite and remote technical assistance to end users. Manage the ticket queue to ensure timely resolution and closure within SLA timelines. Develop standard configuration documentation and procedures. Coordinate with: Level 3 support groups for enhanced service delivery Provide IT support for on-site or off-site events and meetings. Assist with disaster recovery and emergency response efforts. Understand and support: Active Directory DNS Group Policy Networking Firewall configurations Educational Qualifications: A degree or equivalent experience in Information Technology or a related field is preferred. Required Skill
: Strong understanding of: Basic LAN/WAN troubleshooting Proficiency in: Application software setup Software installations Familiarity with: Support needs Active Directory user/group management DNS, Group Policy, Networking, and Firewall support Experience in: 2nd-line technical support Incident and problem management Good knowledge of SLAs and ITIL processes Effective written and verbal communication skill Strong interpersonal skill for working with: End users Senior management Internal IT teams Project teams Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Referrals increase your chances of interviewing at Collabera by 2x Get notified about new Information Technology Support Specialist jobs in
Grand Rapids, MI . Technical Support Specialist - Apple Support
Hydronics Specialist and Technical Support
Controls Engineer Technical Support - Night Shift
Field Service Technician - Grand Rapids, MI
Field Service Technician, Regional - Michigan Territory
General Service Technician / Mechanic | Weekends Off | Jamestown
Automotive Technician / Mechanic | Up to $45/Hr & Weekends Off | Jamestown
L2 Tech Support - Site Migrations || Desktop Management Specialist – Infrastructure Services
Grand Rapids, MI $49.00-$49.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr