Saks OFF 5TH
Assistant Store Director, Customer Experience
Saks OFF 5TH, Livermore, California, United States, 94551
Assistant Store Director, Customer Experience
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Assistant Store Director, Customer Experience
role at
Saks OFF 5TH
2 days ago Be among the first 25 applicants
Join to apply for the
Assistant Store Director, Customer Experience
role at
Saks OFF 5TH
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Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About
Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions
Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
Leverage and train walkie talkie expectations for flex of coverage to support customer need
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You
Establish positive interpersonal relationships and actively collaborates and contributes to a positive team dynamic
Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams
Can easily adapt to changes and can be relied upon to consistently deliver exceptional results
Consistently generate and share original ideas, tackling both simple and complex problems
You Also Have
College Associate diploma, Bachelor’s degree preferred
3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
Proven sales track record and results driven approach
Proven time management skills and comfortable managing multiple projects with shifting priorities
Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
Flexibility to work evenings, weekends and public holidays.
Salary And Other Compensation The starting salary for this position is between
$69,000 – $74,000 annually . Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email].
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Your Life And Career At Saks OFF 5TH
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries
Retail Apparel and Fashion
Referrals increase your chances of interviewing at Saks OFF 5TH by 2x
Get notified about new Assistant Store Director jobs in
Livermore, CA .
Livermore, CA $70,000.00-$111,000.00 4 days ago
#J-18808-Ljbffr
Assistant Store Director, Customer Experience
role at
Saks OFF 5TH
2 days ago Be among the first 25 applicants
Join to apply for the
Assistant Store Director, Customer Experience
role at
Saks OFF 5TH
Get AI-powered advice on this job and more exclusive features.
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About
Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.
Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions
Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
Leverage and train walkie talkie expectations for flex of coverage to support customer need
Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment
Who Are You
Establish positive interpersonal relationships and actively collaborates and contributes to a positive team dynamic
Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams
Can easily adapt to changes and can be relied upon to consistently deliver exceptional results
Consistently generate and share original ideas, tackling both simple and complex problems
You Also Have
College Associate diploma, Bachelor’s degree preferred
3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
Proven sales track record and results driven approach
Proven time management skills and comfortable managing multiple projects with shifting priorities
Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
Flexibility to work evenings, weekends and public holidays.
Salary And Other Compensation The starting salary for this position is between
$69,000 – $74,000 annually . Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email].
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Your Life And Career At Saks OFF 5TH
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries
Retail Apparel and Fashion
Referrals increase your chances of interviewing at Saks OFF 5TH by 2x
Get notified about new Assistant Store Director jobs in
Livermore, CA .
Livermore, CA $70,000.00-$111,000.00 4 days ago
#J-18808-Ljbffr