Charles River Laboratories
Principal System Administrator (Neocase) – HR Shared Services (REMOTE)
Charles River Laboratories, Wilmington, Massachusetts, us, 01887
Job Summary
The Principal System Administrator-HR Shared Services is a member of the Global HR Operations team, and is responsible for the effective configuration, management, maintenance, and optimization of our Neocase HR system. This role ensures that the system supports efficient HR service delivery, meets business requirements, and provides a seamless user experience for employees and HR teams. The analyst role will collaborate with HR, IT, and business stakeholders to implement enhancements, resolve issues, and drive continuous improvement in system performance and functionality. This is a remote opportunity, with preference to be based within the U.S.
Key Responsibilities
Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings.
Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs.
Maintain and update knowledge base content within Neocase to ensure accuracy and relevance.
Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly.
Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues.
Monitor system performance and proactively address potential disruptions or inefficiencies.
Gather and analyze user feedback to identify opportunities for system enhancements and process optimization.
Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders.
Ensure system documentation, user guides, and training materials are up to date and accessible.
Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics.
Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making.
Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards.
Support audits and data integrity checks as required.
Knowledge
In-depth understanding of Neocase and other case management tools.
Familiarity with HR processes and case management best practices.
Knowledge of system administration, workflow configuration, and user management.
Awareness of data privacy, security, and compliance requirements relevant to HR systems.
Skills
Strong technical aptitude with experience in system administration and troubleshooting.
Proficiency in configuring workflows, forms, and reports within case management platforms.
Analytical skills for interpreting data and generating actionable insights.
Effective communication skills for collaborating with technical and non-technical stakeholders.
Abilities
Ability to manage multiple priorities and respond quickly to system issues.
Ability to drive continuous improvement and optimize system performance.
High attention to detail and commitment to data integrity.
Strong problem-solving and critical thinking abilities.
Collaborative mindset for working across HR, IT, and business teams.
Job Qualifications
Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field preferred.
5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred.
Familiarity with reporting tools and data analytics.
Experience with system upgrades, testing, and user support.
Ability to stay organized and track ongoing issues, both individually as well as within team project management.
Excellent written and verbal communication skills.
Ability to maintain confidentiality and discretion working with highly sensitive information.
Compensation The pay range for this position is $130,000 – $150,000K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
Benefits We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws. It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e‑mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit www.criver.com.
Charles River Laboratories
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Key Responsibilities
Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings.
Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs.
Maintain and update knowledge base content within Neocase to ensure accuracy and relevance.
Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly.
Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues.
Monitor system performance and proactively address potential disruptions or inefficiencies.
Gather and analyze user feedback to identify opportunities for system enhancements and process optimization.
Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders.
Ensure system documentation, user guides, and training materials are up to date and accessible.
Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics.
Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making.
Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards.
Support audits and data integrity checks as required.
Knowledge
In-depth understanding of Neocase and other case management tools.
Familiarity with HR processes and case management best practices.
Knowledge of system administration, workflow configuration, and user management.
Awareness of data privacy, security, and compliance requirements relevant to HR systems.
Skills
Strong technical aptitude with experience in system administration and troubleshooting.
Proficiency in configuring workflows, forms, and reports within case management platforms.
Analytical skills for interpreting data and generating actionable insights.
Effective communication skills for collaborating with technical and non-technical stakeholders.
Abilities
Ability to manage multiple priorities and respond quickly to system issues.
Ability to drive continuous improvement and optimize system performance.
High attention to detail and commitment to data integrity.
Strong problem-solving and critical thinking abilities.
Collaborative mindset for working across HR, IT, and business teams.
Job Qualifications
Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field preferred.
5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred.
Familiarity with reporting tools and data analytics.
Experience with system upgrades, testing, and user support.
Ability to stay organized and track ongoing issues, both individually as well as within team project management.
Excellent written and verbal communication skills.
Ability to maintain confidentiality and discretion working with highly sensitive information.
Compensation The pay range for this position is $130,000 – $150,000K USD annually. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location.
Benefits We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws. It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e‑mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications. For more information, please visit www.criver.com.
Charles River Laboratories
#J-18808-Ljbffr