Exari Systems
Sr. Value Assurance Director - 10882
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Exari Systems
Join to apply for the Sr. Value Assurance Director - 10882 role.
Company Overview Coupa makes margins multiply through its community-generated AI and industry‑leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why Join Coupa
Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Impact of a Sr. Value Assurance Director The Sr. Value Assurance Director is the preeminent expert dedicated to safeguarding and maximizing the realized financial and operational value for our most strategic, high‑stakes customers. This strategic individual contributor role acts as the ultimate point of executive‑level expertise and action for the company’s most critical value‑at‑risk scenarios. The architect operates as a general manager over cross‑functional resources, personally owning the most complex and ambiguous customer escalations where the perception of value and return on investment has been compromised. Reporting to the VP, Value Assurance, this role directly protects hundreds of millions in revenue, solidifies customer loyalty, and translates systemic issues into executive‑level product and process improvements.
Roles & Responsibilities
Manage and lead cross‑functional resources to resolve complex customer escalations and safeguard company revenue.
Serve as executive‑level point of contact for high‑stakes customers, providing strategic guidance and value assessment.
Translate systemic customer issues into product and process improvements within Coupa.
Own the end‑to‑end resolution of value‑at‑risk scenarios, ensuring optimal return on investment for customers.
Qualifications
Extensive experience in value assurance, consulting, or customer success leadership roles.
Strong understanding of financial and operational value delivery within SaaS or enterprise software environments.
Proven ability to lead cross‑functional teams and manage complex escalations.
Excellent communication, influencing, and stakeholder management skills at executive level.
E‑EO Statement Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Important Notice Inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities.
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at
Exari Systems
Join to apply for the Sr. Value Assurance Director - 10882 role.
Company Overview Coupa makes margins multiply through its community-generated AI and industry‑leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why Join Coupa
Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Impact of a Sr. Value Assurance Director The Sr. Value Assurance Director is the preeminent expert dedicated to safeguarding and maximizing the realized financial and operational value for our most strategic, high‑stakes customers. This strategic individual contributor role acts as the ultimate point of executive‑level expertise and action for the company’s most critical value‑at‑risk scenarios. The architect operates as a general manager over cross‑functional resources, personally owning the most complex and ambiguous customer escalations where the perception of value and return on investment has been compromised. Reporting to the VP, Value Assurance, this role directly protects hundreds of millions in revenue, solidifies customer loyalty, and translates systemic issues into executive‑level product and process improvements.
Roles & Responsibilities
Manage and lead cross‑functional resources to resolve complex customer escalations and safeguard company revenue.
Serve as executive‑level point of contact for high‑stakes customers, providing strategic guidance and value assessment.
Translate systemic customer issues into product and process improvements within Coupa.
Own the end‑to‑end resolution of value‑at‑risk scenarios, ensuring optimal return on investment for customers.
Qualifications
Extensive experience in value assurance, consulting, or customer success leadership roles.
Strong understanding of financial and operational value delivery within SaaS or enterprise software environments.
Proven ability to lead cross‑functional teams and manage complex escalations.
Excellent communication, influencing, and stakeholder management skills at executive level.
E‑EO Statement Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Important Notice Inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities.
#J-18808-Ljbffr