I.T. Solutions, Inc.
Senior Systems Support Analyst
I.T. Solutions, Inc., San Carlos, California, United States, 94071
Senior Systems Support Analyst
We are seeking a Senior Systems Support Analyst to join our team as a contract specialist responsible for providing advanced technical support, managing IT projects, and ensuring secure, efficient systems across a diverse workplace.
Employment type:
Contract
Seniority level:
Mid‑Senior level
Base pay range:
$45.00/hr - $48.00/hr
Responsibilities
Provide advanced troubleshooting and technical support for hardware, software, and network-related issues.
Ensure system security and compliance with organizational policies.
Manage IT projects related to system upgrades, migrations, and implementations.
Collaborate with cross-functional teams to enhance IT support processes and user experience.
Maintain IT documentation, procedures, and asset management.
Provide training and guidance to junior IT staff and end-users.
Offer on-site and remote assistance, and quickly and efficiently troubleshoot issues.
Provide second and third-line IT support to employee issues escalated from our Service Desk.
Administer and maintain IT systems, including cloud applications and enterprise software.
Diagnose and resolve hardware, software, and network issues on Windows, macOS, and mobile platforms.
Troubleshoot and support enterprise applications, email, VPN, remote access, and collaboration tools (e.g., Microsoft 365, Zoom, Teams, etc.).
Escalate complex issues to specialized IT teams while ensuring prompt resolution for executives.
Maintain detailed documentation of incidents, solutions, and preventative measures.
Conference & Event Support
Provide on-demand IT assistance during presentations and high-profile meetings.
Assist end users with best practices for effectively using IT solutions.
Technical Skills
Strong expertise in Windows OS and experience in macOS and iOS platforms.
Hands‑on experience with enterprise IT environments, including Active Directory, Microsoft O365, Exchange, OneDrive, SharePoint, Teams, and Zoom.
Proficiency in troubleshooting network connectivity.
Experience with AV technologies, video conferencing systems, and remote collaboration tools.
Knowledge of mobile device management (MDM) solutions, encryption, and endpoint security tools.
Other Qualifications
Experience with ServiceNow or other ITSM tools.
Compensation & Benefits The salary range provided for this contract role represents our good‑faith estimate for this position. Within the range, individual offers will vary based on the selected candidate’s experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
Equal Employment Opportunity I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Employment type:
Contract
Seniority level:
Mid‑Senior level
Base pay range:
$45.00/hr - $48.00/hr
Responsibilities
Provide advanced troubleshooting and technical support for hardware, software, and network-related issues.
Ensure system security and compliance with organizational policies.
Manage IT projects related to system upgrades, migrations, and implementations.
Collaborate with cross-functional teams to enhance IT support processes and user experience.
Maintain IT documentation, procedures, and asset management.
Provide training and guidance to junior IT staff and end-users.
Offer on-site and remote assistance, and quickly and efficiently troubleshoot issues.
Provide second and third-line IT support to employee issues escalated from our Service Desk.
Administer and maintain IT systems, including cloud applications and enterprise software.
Diagnose and resolve hardware, software, and network issues on Windows, macOS, and mobile platforms.
Troubleshoot and support enterprise applications, email, VPN, remote access, and collaboration tools (e.g., Microsoft 365, Zoom, Teams, etc.).
Escalate complex issues to specialized IT teams while ensuring prompt resolution for executives.
Maintain detailed documentation of incidents, solutions, and preventative measures.
Conference & Event Support
Provide on-demand IT assistance during presentations and high-profile meetings.
Assist end users with best practices for effectively using IT solutions.
Technical Skills
Strong expertise in Windows OS and experience in macOS and iOS platforms.
Hands‑on experience with enterprise IT environments, including Active Directory, Microsoft O365, Exchange, OneDrive, SharePoint, Teams, and Zoom.
Proficiency in troubleshooting network connectivity.
Experience with AV technologies, video conferencing systems, and remote collaboration tools.
Knowledge of mobile device management (MDM) solutions, encryption, and endpoint security tools.
Other Qualifications
Experience with ServiceNow or other ITSM tools.
Compensation & Benefits The salary range provided for this contract role represents our good‑faith estimate for this position. Within the range, individual offers will vary based on the selected candidate’s experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
Equal Employment Opportunity I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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