Ccrps
Location:
Austin, Texas, United States of America
Zendesk CX Acceleration SWAT Team - Technical Architect Zendesk is seeking a seasoned Technical Architect to join our CX Acceleration SWAT team, playing a pivotal role in shaping and delivering the architectural vision for Zendesk customers that are needing our help to ready themselves for using AI. The ideal candidate brings deep technical expertise and a consultative mindset to understand each customer's unique business challenges, goals, and existing technical landscape. As a trusted advisor, you will provide innovative, tailored solutions and strategic architectural guidance. Collaborating closely with Sales, Customer Success, Presales, Professional Services, and Product teams, you will drive end‑to‑end execution—defining, documenting, and realizing complex enterprise solutions that accelerate customer success and maximize the value of Zendesk implementations.
What you'll do:
Onboard the customers selected into the CX Acceleration program, prioritizing the engagements and consolidate impacts/benefits
Stabilize account health by diagnosing customer challenges and identifying paths forward
Provide interim technical direction to establish design patterns and build a platform vision
Deliver strategic guidance to customer's key senior stakeholders
Collaborate with customers to define and implement a technical roadmap, immediate outcomes / quick wins, and ongoing reporting on progress
Position and hand-off to account and services teams for long‑term strategic partnership
Develop and share an internal retrospective of each Strategic Engagement delivered
Design custom solutions that extend the Zendesk platform and integrate with external platforms via API, web services, middleware and custom applications
Become an expert in customer experience workflows and Zendesk's business applications and services offerings
Collaborate with Zendesk Sales, Customer Success, Advocacy, Product and Professional Services teams during the customer engagement and in delivering a joint plan for addressing customer's immediate needs
Exhibit a passion for CX solutions, to include Zendesk platform and AI capabilities
What you bring to the role:
10-15 years of enterprise architecture experience with GTM SaaS solutions such as Zendesk, Salesforce, Adobe, Oracle, Gainsight, BigCommerce, Shopify
10-15 years working on enterprise business and technology architecture development projects using leading / best practices
Exceptional communication and presentation skills with the ability to be a technology visionary
Knowledge of cloud computing technologies including AWS, GCP or Azure
Experience building and maintaining software solutions lasting multiple years
Strong knowledge of REST APIs, API security, SSO, architecture and implementation
Proven track record of adding value to others on your team (mentorship, training etc)
A natural desire to continually learn and work in new systems, services, and technology as needed
Continually scans the technology environment in a proactive manner to gain a new perspective on leading industry trends, innovative practices and technology offerings for use in engagements with your customers
Varied SaaS Admin or Architect certifications such as Salesforce, Adobe, AWS, GCP, Azure or other cloud service platforms
Experience in backend technologies such as database warehousing, data modeling, analytics, and/or major SaaS integration providers
Experience working in Enterprise Networking and/or Security infrastructure
Demonstrates proven knowledge of working with teams to:
understand business strategies and requirements
envision and prioritize business capabilities
assess the customer's current business and technology environments
develop strategy and target state architectures involving applications, platforms, data, security and infrastructure
write, communicate, facilitate, coordinate, and present cogently
produce effective documentation that can be understood for all levels of internal staff and management, using non‑technical business terms and vocabulary that will be clearly understood
The US annualized OTE (On Target Earnings) range for this position is $186,000.00-$280,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
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Austin, Texas, United States of America
Zendesk CX Acceleration SWAT Team - Technical Architect Zendesk is seeking a seasoned Technical Architect to join our CX Acceleration SWAT team, playing a pivotal role in shaping and delivering the architectural vision for Zendesk customers that are needing our help to ready themselves for using AI. The ideal candidate brings deep technical expertise and a consultative mindset to understand each customer's unique business challenges, goals, and existing technical landscape. As a trusted advisor, you will provide innovative, tailored solutions and strategic architectural guidance. Collaborating closely with Sales, Customer Success, Presales, Professional Services, and Product teams, you will drive end‑to‑end execution—defining, documenting, and realizing complex enterprise solutions that accelerate customer success and maximize the value of Zendesk implementations.
What you'll do:
Onboard the customers selected into the CX Acceleration program, prioritizing the engagements and consolidate impacts/benefits
Stabilize account health by diagnosing customer challenges and identifying paths forward
Provide interim technical direction to establish design patterns and build a platform vision
Deliver strategic guidance to customer's key senior stakeholders
Collaborate with customers to define and implement a technical roadmap, immediate outcomes / quick wins, and ongoing reporting on progress
Position and hand-off to account and services teams for long‑term strategic partnership
Develop and share an internal retrospective of each Strategic Engagement delivered
Design custom solutions that extend the Zendesk platform and integrate with external platforms via API, web services, middleware and custom applications
Become an expert in customer experience workflows and Zendesk's business applications and services offerings
Collaborate with Zendesk Sales, Customer Success, Advocacy, Product and Professional Services teams during the customer engagement and in delivering a joint plan for addressing customer's immediate needs
Exhibit a passion for CX solutions, to include Zendesk platform and AI capabilities
What you bring to the role:
10-15 years of enterprise architecture experience with GTM SaaS solutions such as Zendesk, Salesforce, Adobe, Oracle, Gainsight, BigCommerce, Shopify
10-15 years working on enterprise business and technology architecture development projects using leading / best practices
Exceptional communication and presentation skills with the ability to be a technology visionary
Knowledge of cloud computing technologies including AWS, GCP or Azure
Experience building and maintaining software solutions lasting multiple years
Strong knowledge of REST APIs, API security, SSO, architecture and implementation
Proven track record of adding value to others on your team (mentorship, training etc)
A natural desire to continually learn and work in new systems, services, and technology as needed
Continually scans the technology environment in a proactive manner to gain a new perspective on leading industry trends, innovative practices and technology offerings for use in engagements with your customers
Varied SaaS Admin or Architect certifications such as Salesforce, Adobe, AWS, GCP, Azure or other cloud service platforms
Experience in backend technologies such as database warehousing, data modeling, analytics, and/or major SaaS integration providers
Experience working in Enterprise Networking and/or Security infrastructure
Demonstrates proven knowledge of working with teams to:
understand business strategies and requirements
envision and prioritize business capabilities
assess the customer's current business and technology environments
develop strategy and target state architectures involving applications, platforms, data, security and infrastructure
write, communicate, facilitate, coordinate, and present cogently
produce effective documentation that can be understood for all levels of internal staff and management, using non‑technical business terms and vocabulary that will be clearly understood
The US annualized OTE (On Target Earnings) range for this position is $186,000.00-$280,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with company guidelines and applicable law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.
#J-18808-Ljbffr