Index Engines
This range is provided by Index Engines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $122,000.00/yr - $136,500.00/yr
About Index Engines
Index Engines is the world’s leading AI powered analytics engine to detect data corruption due to ransomware. The company’s CyberSense® product empowers organizations to detect ransomware and data corruption and facilitate rapid recovery from attacks. CyberSense is the first line of recovery for thousands of organizations worldwide.
Role Overview
Index Engines is seeking an experienced and motivated Quality Assurance Test Engineer to join our Sustainment Engineering team. This position plays a key role in ensuring the stability, performance, and reliability of the CyberSense product through effective issue resolution, thorough troubleshooting, and collaboration with cross‑functional teams. The ideal candidate will possess expertise in storage and backup technologies, proficiency in Windows and Linux environments, and experience with agile testing methodologies. The successful applicant will demonstrate strong technical acumen, work effectively both independently and within a team, and exhibit a commitment to continuous learning and delivering high‑quality customer support.
Responsibilities
Test and manage sustainment tickets related to product functionality, performance, and deployment.
Investigate, reproduce, and diagnose complex issues across the full software stack in Linux and Windows environments.
Generate data and or backups required for testing Sustainment tickets making use of databases, virtual machines and or file systems.
Install and configure Index Engines’ products on various environments, including the creation of virtual machines as needed.
Collaborate closely with Product Support, Customer Support, Development, and Scrum teams to identify root causes, understand and test implemented fixes or workarounds.
Deploy, configure, and maintain Index Engines’ products in lab or customer‑like environments for issue replication and validation.
Perform validation testing on bug fixes, patches, and maintenance releases to ensure stability and compatibility.
Contribute detailed and well‑documented updates to Jira tickets, including comprehensive descriptions of testing performed, steps taken, and outcomes observed.
Collaborate within an Agile framework to align sustainment activities with product release cycles.
Collaborate closely with peers, sharing expertise and supporting one another to drive team success and collective growth.
Requirements
7–10 years of professional experience in a technical support, sustainment, or QA engineering role within a product company.
Strong troubleshooting skills across Linux environments and full‑stack applications.
Hands‑on experience with backup technologies, storage systems, and data recovery processes.
Basic scripting skills in Bash or Python for automation and diagnostics.
Familiarity with databases (structure, backup, encryption, and maintenance).
Experience with REST APIs and tools like Postman or CURL.
Excellent interpersonal skills with the ability to work both independently and as part of a collaborative team.
Strong communication skills (written and verbal) for engaging with customers and internal teams.
Experience working in a matrixed, global organization, accommodating time zone differences.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
A strong desire to learn, adapt, and grow within a fast‑paced, customer‑focused environment.
Preferred
Windows OS: 3+ years
Master’s degree in computer science or related field
Experience using Jira, Confluence, and Xray for issue tracking and documentation.
Familiarity with virtualization technologies (VMware, Hyper‑V, etc.).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries Software Development
Benefits
Medical insurance
Vision insurance
401(k)
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Base pay range $122,000.00/yr - $136,500.00/yr
About Index Engines
Index Engines is the world’s leading AI powered analytics engine to detect data corruption due to ransomware. The company’s CyberSense® product empowers organizations to detect ransomware and data corruption and facilitate rapid recovery from attacks. CyberSense is the first line of recovery for thousands of organizations worldwide.
Role Overview
Index Engines is seeking an experienced and motivated Quality Assurance Test Engineer to join our Sustainment Engineering team. This position plays a key role in ensuring the stability, performance, and reliability of the CyberSense product through effective issue resolution, thorough troubleshooting, and collaboration with cross‑functional teams. The ideal candidate will possess expertise in storage and backup technologies, proficiency in Windows and Linux environments, and experience with agile testing methodologies. The successful applicant will demonstrate strong technical acumen, work effectively both independently and within a team, and exhibit a commitment to continuous learning and delivering high‑quality customer support.
Responsibilities
Test and manage sustainment tickets related to product functionality, performance, and deployment.
Investigate, reproduce, and diagnose complex issues across the full software stack in Linux and Windows environments.
Generate data and or backups required for testing Sustainment tickets making use of databases, virtual machines and or file systems.
Install and configure Index Engines’ products on various environments, including the creation of virtual machines as needed.
Collaborate closely with Product Support, Customer Support, Development, and Scrum teams to identify root causes, understand and test implemented fixes or workarounds.
Deploy, configure, and maintain Index Engines’ products in lab or customer‑like environments for issue replication and validation.
Perform validation testing on bug fixes, patches, and maintenance releases to ensure stability and compatibility.
Contribute detailed and well‑documented updates to Jira tickets, including comprehensive descriptions of testing performed, steps taken, and outcomes observed.
Collaborate within an Agile framework to align sustainment activities with product release cycles.
Collaborate closely with peers, sharing expertise and supporting one another to drive team success and collective growth.
Requirements
7–10 years of professional experience in a technical support, sustainment, or QA engineering role within a product company.
Strong troubleshooting skills across Linux environments and full‑stack applications.
Hands‑on experience with backup technologies, storage systems, and data recovery processes.
Basic scripting skills in Bash or Python for automation and diagnostics.
Familiarity with databases (structure, backup, encryption, and maintenance).
Experience with REST APIs and tools like Postman or CURL.
Excellent interpersonal skills with the ability to work both independently and as part of a collaborative team.
Strong communication skills (written and verbal) for engaging with customers and internal teams.
Experience working in a matrixed, global organization, accommodating time zone differences.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
A strong desire to learn, adapt, and grow within a fast‑paced, customer‑focused environment.
Preferred
Windows OS: 3+ years
Master’s degree in computer science or related field
Experience using Jira, Confluence, and Xray for issue tracking and documentation.
Familiarity with virtualization technologies (VMware, Hyper‑V, etc.).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries Software Development
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr