Northwestern Medicine
Client Office Phlebotomist-Full-time Days SD
Northwestern Medicine, Chicago, Illinois, United States, 60290
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you will have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system.
Job Description
This is a full‑time, 40‑hour per week phlebotomy position located at a client site in the Uptown neighborhood in Chicago.
Must be able to work Monday, Tuesday, Wednesday, Friday 9:30 am – 6 pm; Thursday 9:30 am – 4 pm with occasional Saturday 8 am – 2 pm.
As a Phlebotomist, you will reflect the mission, vision, and values of NM, adhere to the organization’s Code of Ethics and Corporate Compliance Program, and comply with all relevant policies, procedures, guidelines and regulatory standards.
Key responsibilities include venipuncture collection and specimen processing, order entry in multiple systems, verification of test results, patient information retrieval, and lab reception/clerical duties.
Responsibilities
Performs phlebotomy and other lab specimen collections per age‑related standards and in accordance with departmental policies, protocols and procedures. Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services and enters accurate orders for lab tests. Communicates with patients using the patient communication model and provides appropriate post‑phlebotomy patient care. Processes specimens in a timely manner to ensure stability and integrity of samples, including labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies. Reviews/records refrigerator temperature(s) and QC/QA records, recording areas of concern through the Corrective Action Log and reporting to maintenance for repair. Findings are reported to supervisor or manager. Understands operation and maintenance of equipment pertinent to the job, follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate. Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care. Maintains a safe work environment, holds self‑accountable for safe work practices; includes adherence to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste. Performs lab‑related clerical duties including but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices; ordering and maintaining supply inventory, filing and sanitizing equipment as necessary. Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes. Adheres to continuing education expectations; completes and signs‑off on competency assessments. Demonstrates teamwork consistently; interacts with and assists others in a professional manner. Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations. Complies with all organizational policies regarding ethical business practices. Performs other duties as assigned. Qualifications
Required
High School diploma or equivalent. Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution, or one or more years of phlebotomy experience in a healthcare setting, or CMA certification. Preferred
Experience performing phlebotomy on a broad range of patient types. Experience with processing lab specimens, transferring specimens, and handling a centrifuge. Familiar with medical EMR systems. Knowledge of medical terminology. Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
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Performs phlebotomy and other lab specimen collections per age‑related standards and in accordance with departmental policies, protocols and procedures. Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors. Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services and enters accurate orders for lab tests. Communicates with patients using the patient communication model and provides appropriate post‑phlebotomy patient care. Processes specimens in a timely manner to ensure stability and integrity of samples, including labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies. Reviews/records refrigerator temperature(s) and QC/QA records, recording areas of concern through the Corrective Action Log and reporting to maintenance for repair. Findings are reported to supervisor or manager. Understands operation and maintenance of equipment pertinent to the job, follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate. Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care. Maintains a safe work environment, holds self‑accountable for safe work practices; includes adherence to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste. Performs lab‑related clerical duties including but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices; ordering and maintaining supply inventory, filing and sanitizing equipment as necessary. Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes. Adheres to continuing education expectations; completes and signs‑off on competency assessments. Demonstrates teamwork consistently; interacts with and assists others in a professional manner. Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations. Complies with all organizational policies regarding ethical business practices. Performs other duties as assigned. Qualifications
Required
High School diploma or equivalent. Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution, or one or more years of phlebotomy experience in a healthcare setting, or CMA certification. Preferred
Experience performing phlebotomy on a broad range of patient types. Experience with processing lab specimens, transferring specimens, and handling a centrifuge. Familiar with medical EMR systems. Knowledge of medical terminology. Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
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