Salesforce
Agentforce/AI Deployment Strategist (Multiple Levels)
Salesforce, Chicago, Illinois, United States, 60290
Join to apply for the
Agentforce/AI Deployment Strategist (Multiple Levels)
role at
Salesforce .
Applications will be accepted until 01/31/2026.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About The Role We are seeking a Deployment Strategist, a pivotal leadership role focused on driving the successful adoption and strategic implementation of AI‑powered Agentforce solutions for our key customers. This role is less about hands‑on technical execution and more about solutioning, strategic oversight, and executive relationship management.
As a trusted advisor, you will be the primary front‑facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long‑term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.
A successful Deployment Strategist will deeply understand our customers’ most complex business problems, facilitating workshops like agent design and jobs‑to‑be‑done to craft innovative and impactful solutions that leverage our Agentforce platform and beyond. You will be instrumental in addressing organizational readiness for AI adoption, guiding customers through the necessary changes to maximize their investment.
Your Impact
Strategic solutioning and design leadership: lead the analysis and strategic design of intelligent AI‑powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.
Deployment ownership and program management: provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long‑term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.
Executive customer relationship management: serve as the primary front‑facing contact for Agentforce deployments, building and nurturing strong, trust‑based relationships with C‑suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.
AI strategy and responsible AI: lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.
Facilitation and workshop leadership: design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs‑to‑be‑done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.
Conversation design and user experience: apply foundational conversation design skills to guide the creation of intuitive, effective, and user‑centric conversational AI experiences.
Organizational readiness and change management: assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.
Product evolution and strategic feedback: serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements.
Required Qualifications
5+ years of experience in strategic solutioning and oversight of cloud‑based technology deployments, with a proven track record of leading successful, impactful enterprise‑level projects.
Experience leading and overseeing deployments of AI/LLM technologies, including end‑to‑end engagement management.
Exceptional ability to confront open‑ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution‑oriented approach.
Demonstrated entrepreneurial spirit, a “get‑things‑done” attitude, and a relentless focus on fast delivery and measurable customer impact.
Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non‑technical stakeholders and C‑suite executives, and translate business needs into strategic requirements.
Proven experience managing executive customer relationships in a strategic advisory or consulting role.
Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering.
Ability to travel 25‑50% of the time, as needed to customer sites.
Preferred Qualifications
Understanding of the Salesforce platform and ecosystem.
Experience with Salesforce Data Cloud and/or Agentforce platform.
Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance).
Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist).
Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).
Experience with AI/ML concepts beyond LLMs, such as natural language processing.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and aim to create a workplace that’s inclusive and free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation and benefits are determined by location, job level, and experience.
For New York‑based roles, the base salary hiring range for this position is $200,800 to $384,100. For Washington-based roles, $184,000 to $351,800. For California-based roles, $200,800 to $384,100. For Illinois-based roles, $184,000 to $351,800. For Massachusetts-based roles, $184,000 to $351,800.
Benefits To support you in every aspect of your life, Salesforce offers medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, and more.
Location Chicago, IL
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Agentforce/AI Deployment Strategist (Multiple Levels)
role at
Salesforce .
Applications will be accepted until 01/31/2026.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About The Role We are seeking a Deployment Strategist, a pivotal leadership role focused on driving the successful adoption and strategic implementation of AI‑powered Agentforce solutions for our key customers. This role is less about hands‑on technical execution and more about solutioning, strategic oversight, and executive relationship management.
As a trusted advisor, you will be the primary front‑facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long‑term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.
A successful Deployment Strategist will deeply understand our customers’ most complex business problems, facilitating workshops like agent design and jobs‑to‑be‑done to craft innovative and impactful solutions that leverage our Agentforce platform and beyond. You will be instrumental in addressing organizational readiness for AI adoption, guiding customers through the necessary changes to maximize their investment.
Your Impact
Strategic solutioning and design leadership: lead the analysis and strategic design of intelligent AI‑powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.
Deployment ownership and program management: provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long‑term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.
Executive customer relationship management: serve as the primary front‑facing contact for Agentforce deployments, building and nurturing strong, trust‑based relationships with C‑suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.
AI strategy and responsible AI: lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.
Facilitation and workshop leadership: design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs‑to‑be‑done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.
Conversation design and user experience: apply foundational conversation design skills to guide the creation of intuitive, effective, and user‑centric conversational AI experiences.
Organizational readiness and change management: assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.
Product evolution and strategic feedback: serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements.
Required Qualifications
5+ years of experience in strategic solutioning and oversight of cloud‑based technology deployments, with a proven track record of leading successful, impactful enterprise‑level projects.
Experience leading and overseeing deployments of AI/LLM technologies, including end‑to‑end engagement management.
Exceptional ability to confront open‑ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution‑oriented approach.
Demonstrated entrepreneurial spirit, a “get‑things‑done” attitude, and a relentless focus on fast delivery and measurable customer impact.
Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non‑technical stakeholders and C‑suite executives, and translate business needs into strategic requirements.
Proven experience managing executive customer relationships in a strategic advisory or consulting role.
Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering.
Ability to travel 25‑50% of the time, as needed to customer sites.
Preferred Qualifications
Understanding of the Salesforce platform and ecosystem.
Experience with Salesforce Data Cloud and/or Agentforce platform.
Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance).
Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist).
Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).
Experience with AI/ML concepts beyond LLMs, such as natural language processing.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and aim to create a workplace that’s inclusive and free from discrimination. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation and benefits are determined by location, job level, and experience.
For New York‑based roles, the base salary hiring range for this position is $200,800 to $384,100. For Washington-based roles, $184,000 to $351,800. For California-based roles, $200,800 to $384,100. For Illinois-based roles, $184,000 to $351,800. For Massachusetts-based roles, $184,000 to $351,800.
Benefits To support you in every aspect of your life, Salesforce offers medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program, and more.
Location Chicago, IL
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