Heartshare
Description
This role is responsible for the first tier of support for fiscal systems, basic troubleshooting, and education on process and workflows for staff. The IT Tech will assist with data sanity tasks, ensuring fiscal data is up to date and accurate (cost centers, accounts, etc.) and that end‑users correctly follow procedures for data entry. The Fiscal IT Tech will also act as “tier 1” response for staff with deskside support issues such as hardware, Office 365, and more.
An ideal candidate will have knowledge of different data formats, experience with advanced Microsoft Excel functionality (VLOOKUP, etc.), and experience educating non‑technical staff on technical topics.
Primary Responsibilities and Essential Functions of Position: Tier1 IT Support
Serve as first point of contact for the fiscal team via ticket system—logging, tracking, and providing status updates.
Diagnose and repair basic issues: password resets, software installations, hardware peripherals (desktops, laptops, printers, mobile devices).
Support Microsoft 365, Active Directory, Windows 11, printers, and network connectivity (TCP/IP, DNS, DHCP, VPN).
Escalate complex issues as needed with clear documentation and proper context.
Maintain accurate ticket records, knowledge‑based entries, and technical documentation.
NetSuite and fiscal platform admin support.
Assist with NetSuite user administration: create accounts, manage roles & permissions, handle password resets, and troubleshoot login problems.
Support data migrations or integration troubleshooting (e.g., imports, CSV loads, API syncs) as part of the team effort.
Help document processes, train end users, and maintain user‑facing training materials or FAQs.
Provide Tier1 support for vendor issues or basic NetSuite errors, escalating complex functional or development issues as needed.
Qualifications
Bachelor’s degree in computer science, information systems, or related field preferred.
NetSuite experience preferred.
Understanding of Windows OS and Microsoft O365 applications.
Comprehension of networking, hardware, and application systems.
Benefits
Rewarding work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(b) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJs membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out.
About HeartShare Who WE ARE: For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
To learn more about HeartShare, please visit our website at HeartShare Human Services of New York | Homepage.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
#J-18808-Ljbffr
An ideal candidate will have knowledge of different data formats, experience with advanced Microsoft Excel functionality (VLOOKUP, etc.), and experience educating non‑technical staff on technical topics.
Primary Responsibilities and Essential Functions of Position: Tier1 IT Support
Serve as first point of contact for the fiscal team via ticket system—logging, tracking, and providing status updates.
Diagnose and repair basic issues: password resets, software installations, hardware peripherals (desktops, laptops, printers, mobile devices).
Support Microsoft 365, Active Directory, Windows 11, printers, and network connectivity (TCP/IP, DNS, DHCP, VPN).
Escalate complex issues as needed with clear documentation and proper context.
Maintain accurate ticket records, knowledge‑based entries, and technical documentation.
NetSuite and fiscal platform admin support.
Assist with NetSuite user administration: create accounts, manage roles & permissions, handle password resets, and troubleshoot login problems.
Support data migrations or integration troubleshooting (e.g., imports, CSV loads, API syncs) as part of the team effort.
Help document processes, train end users, and maintain user‑facing training materials or FAQs.
Provide Tier1 support for vendor issues or basic NetSuite errors, escalating complex functional or development issues as needed.
Qualifications
Bachelor’s degree in computer science, information systems, or related field preferred.
NetSuite experience preferred.
Understanding of Windows OS and Microsoft O365 applications.
Comprehension of networking, hardware, and application systems.
Benefits
Rewarding work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(b) retirement plan with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJs membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out.
About HeartShare Who WE ARE: For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
To learn more about HeartShare, please visit our website at HeartShare Human Services of New York | Homepage.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
#J-18808-Ljbffr