Tokyo Electron US
Senior Director, IT Operations at Tokyo Electron U.S. Holdings, Inc. (TEL US).
Job Description We engineer success. TEL US is the holding company of TEL’s U.S. subsidiaries, overseeing the intensely innovative development and production of cutting‑edge products used globally in the electronics industry. Our employees work closely with chip manufacturers, material suppliers, and other equipment suppliers to pursue common goals and learn collectively, ensuring timely solutions to the technology roadmap of the semiconductor industry.
Position Summary The Senior Director of IT Operations will lead the company’s U.S. technology operations, ensuring reliable, secure, and efficient delivery of IT services that enable business innovation and growth. The role oversees enterprise infrastructure, network operations, end‑user support, risk management, and employee technology services across the U.S., reporting to both U.S. and Japan leadership teams. The leader balances strategic planning with operational excellence, modernizing systems, enhancing user experience, and embedding a culture of continuous improvement (kaizen) and collaboration between Japan and U.S. teams.
Key Responsibilities Leadership & Strategy
Develop and execute an IT Operations strategy aligned with the company’s technology roadmap and business objectives.
Lead cross‑functional teams across support, infrastructure, and risk management, fostering teamwork and accountability.
Drive modernization through automation, cloud adoption, and smart operations.
Partner closely with executive leadership and global counterparts to ensure operational consistency and shared standards.
Infrastructure & Network Operations
Oversee the design, implementation, and management of enterprise infrastructure (data centers, cloud environments, network architecture, and collaboration platforms).
Ensure high availability, performance, and scalability to support rapid innovation cycles and manufacturing or R&D systems.
Manage technology vendors and strategic partners, ensuring cost efficiency and service quality.
Employee Services & IT Support
Deliver world‑class IT support and employee technology services across the U.S. region.
Continuously improve user satisfaction through self‑service tools, knowledge management, and process automation.
Maintain strong focus on communication and service excellence consistent with TEL’s customer service standards.
Risk, Compliance & Security Operations
Collaborate with Information Security and Legal to ensure compliance with U.S. and international regulations.
Oversee operational risk management, business continuity, and disaster recovery programs.
Build a culture of proactive risk awareness and data protection across IT operations.
Financial & Operational Management
Develop and manage annual IT operations budgets, forecasts, and strategic investment plans.
Define and monitor KPIs to track service delivery, performance, and continuous improvement outcomes.
Optimize cost structure through smart sourcing and lifecycle management.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
12+ years of IT experience with at least 5 years in a senior leadership role overseeing IT operations or infrastructure.
5+ years of IT experience managing managers or directors and building a succession and talent pipeline.
Proven success leading IT operations in a high‑tech or manufacturing environment, ideally with global Asia‑Pacific experience.
Deep understanding of hybrid cloud environments, edge‑to‑cloud compute, colocation, networking, and enterprise support operations.
Experience with ITIL or similar service management frameworks.
Strong English communication skills.
Excellent leadership, cultural awareness, and collaboration skills.
Highly Desired Attributes
Japanese language and communication skills (business level).
Experience collaborating and working in a global company, with a demonstrated ability to bridge Japanese and Western business cultures.
Demonstrated commitment to continuous improvement, operational excellence, and team development.
Executive presence and ability to communicate complex technological concepts to non‑technical stakeholders.
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affiliated Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.
Subsidiary TOKYO ELECTRON U.S. HOLDINGS, INC.
Seniority level
Director
Employment type
Full‑time
Job function
Information Technology
Industries
Semiconductor Manufacturing
#J-18808-Ljbffr
Job Description We engineer success. TEL US is the holding company of TEL’s U.S. subsidiaries, overseeing the intensely innovative development and production of cutting‑edge products used globally in the electronics industry. Our employees work closely with chip manufacturers, material suppliers, and other equipment suppliers to pursue common goals and learn collectively, ensuring timely solutions to the technology roadmap of the semiconductor industry.
Position Summary The Senior Director of IT Operations will lead the company’s U.S. technology operations, ensuring reliable, secure, and efficient delivery of IT services that enable business innovation and growth. The role oversees enterprise infrastructure, network operations, end‑user support, risk management, and employee technology services across the U.S., reporting to both U.S. and Japan leadership teams. The leader balances strategic planning with operational excellence, modernizing systems, enhancing user experience, and embedding a culture of continuous improvement (kaizen) and collaboration between Japan and U.S. teams.
Key Responsibilities Leadership & Strategy
Develop and execute an IT Operations strategy aligned with the company’s technology roadmap and business objectives.
Lead cross‑functional teams across support, infrastructure, and risk management, fostering teamwork and accountability.
Drive modernization through automation, cloud adoption, and smart operations.
Partner closely with executive leadership and global counterparts to ensure operational consistency and shared standards.
Infrastructure & Network Operations
Oversee the design, implementation, and management of enterprise infrastructure (data centers, cloud environments, network architecture, and collaboration platforms).
Ensure high availability, performance, and scalability to support rapid innovation cycles and manufacturing or R&D systems.
Manage technology vendors and strategic partners, ensuring cost efficiency and service quality.
Employee Services & IT Support
Deliver world‑class IT support and employee technology services across the U.S. region.
Continuously improve user satisfaction through self‑service tools, knowledge management, and process automation.
Maintain strong focus on communication and service excellence consistent with TEL’s customer service standards.
Risk, Compliance & Security Operations
Collaborate with Information Security and Legal to ensure compliance with U.S. and international regulations.
Oversee operational risk management, business continuity, and disaster recovery programs.
Build a culture of proactive risk awareness and data protection across IT operations.
Financial & Operational Management
Develop and manage annual IT operations budgets, forecasts, and strategic investment plans.
Define and monitor KPIs to track service delivery, performance, and continuous improvement outcomes.
Optimize cost structure through smart sourcing and lifecycle management.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
12+ years of IT experience with at least 5 years in a senior leadership role overseeing IT operations or infrastructure.
5+ years of IT experience managing managers or directors and building a succession and talent pipeline.
Proven success leading IT operations in a high‑tech or manufacturing environment, ideally with global Asia‑Pacific experience.
Deep understanding of hybrid cloud environments, edge‑to‑cloud compute, colocation, networking, and enterprise support operations.
Experience with ITIL or similar service management frameworks.
Strong English communication skills.
Excellent leadership, cultural awareness, and collaboration skills.
Highly Desired Attributes
Japanese language and communication skills (business level).
Experience collaborating and working in a global company, with a demonstrated ability to bridge Japanese and Western business cultures.
Demonstrated commitment to continuous improvement, operational excellence, and team development.
Executive presence and ability to communicate complex technological concepts to non‑technical stakeholders.
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affiliated Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.
Subsidiary TOKYO ELECTRON U.S. HOLDINGS, INC.
Seniority level
Director
Employment type
Full‑time
Job function
Information Technology
Industries
Semiconductor Manufacturing
#J-18808-Ljbffr