Cedent Consulting Inc.
Senior Project manager (Contact Centers) (Chicago, IL)
Cedent Consulting Inc., Chicago, Illinois, United States, 60290
Senior Project Manager (Contact Centers) (Chicago, IL)
Day-to-Day Responsibilities: Lead and manage the execution of the contact center transformation initiative, ensuring alignment with business goals and technical requirements. Act as the primary point of contact for all project-related communication, coordinating with internal and external stakeholders, including executive leadership. Drive decisions on the best approach for integrating new systems and optimizing contact center infrastructure and operations. Develop and deliver high-quality presentations to senior executives using master templates, providing updates on project progress, risks, and key decisions. Collaborate with the PMO and finance teams to track budgets, allocate resources, and forecast project-related expenses. Translate business requirements into actionable tasks for the technical team, ensuring timely and effective solution delivery. Manage multiple concurrent projects, balancing competing priorities and ensuring deadlines are met in a high-pressure, fast-paced environment. Must-Have Skills: 7+ years of experience in project management, with a minimum of 3 years in a senior leadership role. Proven track record of managing technical projects for contact centers with a strong understanding of contact center technology stacks, ideally involving Salesforce, Cisco Dynamics, or similar platforms. In-depth experience with Agile methodologies (Scrum, Kanban, etc.) and a demonstrated ability to lead projects in an Agile and Waterfall environment. Solid experience in managing large-scale, multi-faceted projects with multiple stakeholders, ensuring alignment across teams and departments. Experience creating executive-level presentations using master templates, ensuring consistent formatting, clarity, and professionalism. Bonus Skills: Experience with contact center transformation projects is highly preferred. Airline industry experience is a plus but not required. Department:
Preferred Vendors This is a contract position.
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Day-to-Day Responsibilities: Lead and manage the execution of the contact center transformation initiative, ensuring alignment with business goals and technical requirements. Act as the primary point of contact for all project-related communication, coordinating with internal and external stakeholders, including executive leadership. Drive decisions on the best approach for integrating new systems and optimizing contact center infrastructure and operations. Develop and deliver high-quality presentations to senior executives using master templates, providing updates on project progress, risks, and key decisions. Collaborate with the PMO and finance teams to track budgets, allocate resources, and forecast project-related expenses. Translate business requirements into actionable tasks for the technical team, ensuring timely and effective solution delivery. Manage multiple concurrent projects, balancing competing priorities and ensuring deadlines are met in a high-pressure, fast-paced environment. Must-Have Skills: 7+ years of experience in project management, with a minimum of 3 years in a senior leadership role. Proven track record of managing technical projects for contact centers with a strong understanding of contact center technology stacks, ideally involving Salesforce, Cisco Dynamics, or similar platforms. In-depth experience with Agile methodologies (Scrum, Kanban, etc.) and a demonstrated ability to lead projects in an Agile and Waterfall environment. Solid experience in managing large-scale, multi-faceted projects with multiple stakeholders, ensuring alignment across teams and departments. Experience creating executive-level presentations using master templates, ensuring consistent formatting, clarity, and professionalism. Bonus Skills: Experience with contact center transformation projects is highly preferred. Airline industry experience is a plus but not required. Department:
Preferred Vendors This is a contract position.
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