First Citizens Bank
Operations Services Lead (Teller Supervisor)
First Citizens Bank, Warrenton, North Carolina, United States, 27589
Operations Services Lead (Teller Supervisor)
1 day ago Be among the first 25 applicants
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. You will process teller transactions and other customer service requests, facilitate customer awareness and education of bank capabilities, tools and resources, and identify and refer sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A Successful Candidate Will Demonstrate
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence: Capable of building rapport with different personalities to drive positive results
Agility: Able to process information and move quickly through problem resolution
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Responsibilities
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications High School Diploma or GED and 2 years of experience in financial services, customer service, bank operations, or branch operations management.
Preferred Area of Experience: Management or supervisory experience.
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Banking and Financial Services
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Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. You will process teller transactions and other customer service requests, facilitate customer awareness and education of bank capabilities, tools and resources, and identify and refer sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A Successful Candidate Will Demonstrate
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence: Capable of building rapport with different personalities to drive positive results
Agility: Able to process information and move quickly through problem resolution
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Responsibilities
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications High School Diploma or GED and 2 years of experience in financial services, customer service, bank operations, or branch operations management.
Preferred Area of Experience: Management or supervisory experience.
Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Banking and Financial Services
#J-18808-Ljbffr